StarTech.com SV441DUSBI Instruction Manual
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StarTech.com SV441DUSBI Instruction Manual

StarTech.com SV441DUSBI Instruction Manual

4-port enhanced digital usb kvm switch over ip with file transfer
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4-Port Enhanced Digital USB
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SV441DUSBI
Instruction Manual

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Summary of Contents for StarTech.com SV441DUSBI

  • Page 1 4-Port Enhanced Digital USB KVM Switch Over IP with File Transfer SV441DUSBI Instruction Manual...

  • Page 2: Fcc Compliance Statement

    StarTech.com. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by StarTech.com, or an en- dorsement of the product(s) to which this manual applies by the third-party company in question.

  • Page 3: Table Of Contents

    Instruction Manual Instruction Manual Table of Contents Introduction ..............1 Features ..................2 Package Contents ...............3 Hardware Guide ............... 4 Front Panel ..................4 Installation ............... 6 Device Connection ..............6 Initial Power-Up ................7 Operation ................. 8 Initial IP-OSD Setting..............8 Mouse Setting................11 KVM Switch OSD Operation ............12 Data-Transfer Rule ..............13 USB Port Rule .................14 Using the Web Interface ..........
  • Page 4 Instruction Manual Compatibility ................25 SNMP ..................25 RADIUS ..................25 Modem..................26 Serial Ports ..................26 Time / Date ..................26 Firmware ..................26 Purchase Options ..............27 Status ..................28 Port Numbers ................29 Help Menu ...................29 Site Map Menu ................29 Copyright Menu ................29 Using the Terminal Interface via Serial Port.........29 Accessing the VNC Interface ..........
  • Page 5 Instruction Manual Accessing KVM Features ..........38 OSD Operations ................39 OSD Function Keys ..............39 Hot Key Commands..............42 Changing Your Configuration ............44 Optimizing video performance ........45 Choose the best video mode ............45 Noisy video cards ................45 Network performance ..............45 Using the Advanced Video Tuning Feature ........46 Using the Modem feature ..........
  • Page 6 Instruction Manual Operating Notes .............. 57 About Security Certificate Warnings ..........58 Installing the New Certificate ............59 Troubleshooting .............. 60 Specifications ..............62 General Specifications ..............62 Supported Protocols ..............63 Technical Support ............65 Warranty Information ............65...

  • Page 7: Introduction

    Server Remote Control technology with a proven Enterprise class digital KVM switch. The SV441DUSBI empowers you to securely manage up to four comput- ers remotely from almost anywhere using the internet or your local area network (LAN).

  • Page 8: Features

    Instruction Manual Features • Able to connect to USB devices such as a keyboard, mouse, USB hard drive, USB CD-ROM, or USB flash drive • Access to the web console is user ID and SSL password secure. The Remote Server Management over IP supports 32 user accounts and incorporates SSL encryption of session data, and SSL web communication encryption •...

  • Page 9: Package Contents

    Instruction Manual Package Contents • 1 x SV441DUSBI • 1 x User’s Manual • 4 x KVM Cables • 1 x Package of screws • 1 x Power Adapter • 1 x Power Cord...

  • Page 10: Hardware Guide

    Instruction Manual Hardware Guide Front Panel 1. Power Supply Connects to a DC 12V power adapter. 2. HDB15 Connector Connect to the console monitor. 3. USB Type A Connectors Connect to the console keyboard and mouse ports. 4. Port LED Indicator Displays the status of connected PCs (for more specific instructions, see the table below).
  • Page 11 Instruction Manual LED Color Meaning Connected to a PC that is powered on and Green + Blue (Light Blue) possesses the data-transfer function. The selected port possesses the data- Red + Blue (Light Purple) transfer function. Red + Green (Yellow) The PC that is powered on is selected.

  • Page 12: Installation

    Instruction Manual Installation Device Connection 1. Connect the USB keyboard, mouse, and monitor to the console connectors on the SV441DUSBI. 2. Connect a Cat5 cable to the LAN port of the SV441DUSBI.

  • Page 13: Initial Power-Up

    Instruction Manual 3. Power up the monitor and the SV441DUSBI. The IP-OSD menu should come up automatically. Follow the on-screen instructions to finish the initial setup. Initial Power-Up You must power up the SV441DUSBI with a keyboard, mouse, and moni- tor connected before turning on any other devices.

  • Page 14: Operation

    Instruction Manual Operation Initial IP-OSD Setting Power on the monitor and the SV441DUSBI. The IP-OSD menu will automatically appear. Follow the on-screen instructions to complete the initial setup. Press the Enter key to enter the Advanced Settings Menu. Once the desired settings have been achieved, press ESC to close the Menu.
  • Page 15 Instruction Manual The IP KVM can have its IP address assigned dynamically, or it can be given a fixed IP address. If you are unaware of the IP address, obtain it from the network administrator. Press Enter to go to the next menu. Enter the Netmask (Consult your network administrator if necessary).
  • Page 16 Instruction Manual Enter the address (Consult your net- work administrator if necessary). Wait for the SV441DUSBI to apply the setting changes. Press the Enter key. Press Enter to complete the setting process.

  • Page 17: Mouse Setting

    Instruction Manual Mouse Setting Many operating systems offer a feature called mouse acceleration that allows the user to adjust the responsiveness of the cursor on the screen to the physical movements of the mouse. While this is usually a beneficial interface enhancement, it can interfere with the operation of the unit and should be disabled on the managed computers before a remote session is attempted.

  • Page 18: Kvm Switch Osd Operation

    Instruction Manual KVM Switch OSD Operation To enter the Hotkey Menu, press the Ctrl key twice within two seconds. • L-CTRL is the Ctrl key located on the left side of the keyboard. • 1~8/A~H are the number keys 1-8 located in the upper row of the keyboard, and the character keys A-H (not case sensitive).

  • Page 19: Data-Transfer Rule

    Instruction Manual To access additional menu functions, press the F4 key. A new screen will appear displaying more functions, as shown below. To access the remaining menu functions, press the F4 key again. This will bring you to the screen shown below. Data-Transfer Rule Manual stick-on: Data-Transfer function resides in one particular KVM- Channel, pressing Ctrl + Ctrl + T to switch to the next KVM-Channel.

  • Page 20: Usb Port Rule

    Instruction Manual Tracking KVM-Channel: Data-Transfer function tracks the selected KVM- Channel. USB Port Rule Manual stick-on: USB-Port resides in one particular KVM-Channel, pressing Ctrl + Ctrl + U to switch to the next KVM-Channel. Tracking KVM-Channel: USB-Port tracks the selected KVM-Channel.

  • Page 21: Using The Web Interface

    Instruction Manual Using the Web Interface The Web interface is the most intuitive way to configure the SV441DUSBI, offering a Java-based VNC client that can be used to control the host computer from a remote location, as well as support for any industry- standard HTML Web browser.

  • Page 22: Web Interface Introduction

    Instruction Manual Web Interface Introduction After the initial login screen, the screen is divided into several sections, a number of which will remain on the screen at all times while viewing the Web Interface: Name Main Menu Name: At the top of the screen, the name of the machine being controlled is displayed Main Menu: At the left-most side of each page, the Main Menu is dis- played, allowing users to choose functions offered by the Web Interface.

  • Page 23: Main Menu Selections

    Information, System Identification and VNC Client options: Preferences: The Preferences screen offers several configuration options pertaining to the functionality of the SV441DUSBI. Here, you are able to customize settings to optimize overall performance (i.e. Encryption options, VNC options, display and bandwidth options etc.), according to each user’s individual preferences.
  • Page 24 You can transfer files to the virtual disk at any time. SV441DUSBI will wait until the host is not using the disk, and add or remove the files. When the host computer next looks at the drive, it will notice the changes.
  • Page 25 When emulating a floppy disk or RAM Disk, the data is stored in RAM on the SV441DUSBI itself. In order to emulate a CD-ROM disk drive, a web server is required to provide the CD-ROM image data. The Web server must be accessible to the unit, which communicates with it constantly as data is needed.
  • Page 26 Instruction Manual CD-ROM Web Server Requirements: • Data must be hosted on a web server that the SV441DUSBI can access directly. • An image of a bootable CD-ROM disk can be used by the BIOS to boot an operating system.
  • Page 27 Instruction Manual The first step is getting a bootable disk image onto the emulated floppy or CD-ROM. For CD-ROM images, you will need an .ISO image from a disk that contains special bits to enable booting (“El Torito” standard). Nothing special is needed when reading the ISO from a working, bootable CD-ROM.

  • Page 28: Network Configuration

    Clicking the Commit button applies any changes made on this page, but leaves the old settings active until the next time the unit restarts. Clicking Make changes effective now applies the changes and restarts the SV441DUSBI so the new settings take effect immediately.

  • Page 29: User Accounts

    Instruction Manual Ethernet Address (MAC Address): This is the Ethernet hardware address of this unit’s LAN port. It is set at the factory and cannot be changed. You may need this number to configure your DHCP server. Dynamic DNS Configuration: Dynamic DNS (DDNS) is a method, proto- col, or network service that allows a networked device using the Internet Protocol Suite to notify a domain name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other...

  • Page 30: System Identification

    Instruction Manual System Identification Machine Name: This is the name that is used to uniquely identify this machine. You may wish to create a DNS entry that matches this name. The name is provided as the Client Name for the DHCP server. It is also shown at the top of each page in the web browser interface and is the “desktop name”...

  • Page 31: Compatibility

    KVM and power products, such as StarTech.com’s Remote Power Switch (PCM8155HNA). These can be left at their default values if you are not connecting the unit to a KVM or power management device.

  • Page 32: Modem

    The Serial Ports menu allows you to manage and connect to devices con- nected to the unit using the R-Port on the SV441DUSBI. Time / Date Date and time are stored without consideration for time zone. If you are controlling multiple sites...

  • Page 33: Purchase Options

    6. Upload the latest firmware file from your computer to the IPKVM. It will take more than 5 minutes for uploading and writing it to the flash memory of the SV441DUSBI. Auto Self Upgrade: The SV441DUSBI unit includes an innovative feature allowing it to upgrade itself over the internet. Simply...

  • Page 34: Status

    Instruction Manual successfully. • The unit will sometimes reboot as part of the upgrade procedure, depending on which system component is being upgraded. You will have to reconnect and re-login in those cases. • Wait at least two minutes after pressing Start. Do not assume the upload did not work, the upload could simply be slow.

  • Page 35: Port Numbers

    The terminal interface can be accessed via the serial port for configura- tion of the basic settings of the SV441DUSBI. While not intended to be a substitute for the Web interface, it does allow you to configure some of the same functions.

  • Page 36: Accessing The Vnc Interface

    The type of encryption method or client used is not critical. Web Interface Using SV441DUSBI’s web interface requires a browser, with cookies and JavaScript enabled. To start the Java VNC client, login to the Web configuration interface and click on the thumbnail of the desktop on the Home menu, or click on the Connect button, located in the Main Menu.

  • Page 37: Native Vnc Client

    Instruction Manual This client software requires the use of Java 2 (JRE 1.4) to enable features like wheel mouse support. Sun Microsystems’s Java site, www. java.com, is an excellent resource to ensure your browser and operating system are updated accordingly. Native VNC Client This system implements the VNC protocol, so any off-the-shelf VNC client can be used.

  • Page 38: Using The Vnc Menu

    VNC data stream so that it is effectively laid over the existing video. These menus allow you to control the many features of the SV441DUSBI without using the web interface or a custom client. When you initially connect to the system,...

  • Page 39: Bribar Feature

    Instruction Manual Bribar Feature Along the bottom of the VNC screen is a dark blue bar with various but- tons known as the Bribar. Its purpose is to show a number of critical sta- tus values and to provide shortcuts to commonly used features. Here is a snapshot of what it may look like.

  • Page 40: Main Menu

    Instruction Manual X: Click this button to close the Bribar and hide it. This can be very useful on a client machine that has a screen size the same as the remote ma- chine. No vertical screen space is wasted with the Bribar. Use double-F7 to start the main menu, then click on the Bribar to restore the feature.
  • Page 41 Instruction Manual require a response to a confirmation prompt first before performing the requested function. • Identification: Fixed text label that is defined by the user in the Web interface. This does not affect the operation of the system and is intended to assist with administration.

  • Page 42: Virtkeys Menu

    Instruction Manual conventional KVM switches are combined with the SV441DUSBI, this key makes accessing their built-in menu easier, especially from the Java client. This button will only be shown when an external KVM has been enabled via the web interface.

  • Page 43: Video Tuning Menu

    Instruction Manual Video Tuning menu Use the Auto Everything button to automatically fine-tune all three ad- justments. If the test pattern for Color Offset calibration is not present on the screen, then the Color Offset adjustment is skipped. Changes/frame indicates the number of 16x16 blocks of video that are being sent, on average, for every frame of video.

  • Page 44: Accessing Kvm Features

    This section describes how to use the on- screen display (OSD) system to manage your computers. Once you have established a VNC session with the SV441DUSBI, you can access the KVM features as though you were at a local console.

  • Page 45: Osd Operations

    Instruction Manual OSD Operations By hitting the left <CTRL> key twice within two seconds, you may see the ‘Hotkey Menu’ if it is enabled (an OSD option). Or, by hitting the left <CTRL> key three times within two seconds, you will see a KVM MENU screen showing a list of the computers with corresponding channel ad- dresses, names and status.
  • Page 46 Instruction Manual Function key <F2> Marks a computer to be scanned by switching the eye mark on or off. First, use the <UP> and <DOWN> arrow keys to highlight the device, then press <F2> to switch its eye mark on or off. If Scan Type is Ready PC + Eye (see Function key <F4>), only the powered and eye-marked comput- ers will be displayed in Scan mode.
  • Page 47 Instruction Manual before selecting the next one. Manual Scan Scans through powered computers using keyboard control. Scan Type (<F4>: More\Scan Type) determines if scanned computers must also be eye mark selected. Press the up arrow key to select the previous computer and the down arrow key to select the next computer.

  • Page 48: Hot Key Commands

    Instruction Manual Position You can choose where the selected computer name and/or OSD status is displayed on your screen during operation. The actual display position shifts due to different VGA resolutions: the higher the resolution the higher the display position. The non-volatile memory stores the Position setting. UL as Upper Left UR as Upper Right LL as Lower Left...
  • Page 49 Instruction Manual Selecting a Computer To select a computer by hot-key command you need to know the device’s channel address, which is determined by the KVM connection. For a computer connected to the switch, the address is represented by the PC port number (1~4).

  • Page 50: Changing Your Configuration

    Instruction Manual Changing Your Configuration After the initial power up, any device (either a KVM or a PC) can be added or removed from any PC x port on the KVM without having to power down the Master KVM Switch. Make sure that devices are turned off before connecting them to the Master KVM switch.

  • Page 51: Optimizing Video Performance

    • Enable the Noise Filter option (on the Video Tuning menu) to mitigate noise issues. Network performance • The SV441DUSBI will always send as much data as it can, given what’s happening on the screen and the actual network performance. When nothing is changing on the video screen, zero bytes are sent over the network.

  • Page 52: Using The Advanced Video Tuning Feature

    VNC sessions, and can be accessed by clicking the Advanced button on the Video Tuning VNC menu. While many users will probably allow the SV441DUSBI to automatically configure the video properties, you can use this menu to exercise a great deal of control over the settings if you wish.

  • Page 53: Using The Modem Feature

    Using the Modem feature Background The modem feature allows the SV441DUSBI to act as an Internet con- nection server for increased security and flexibility in connecting with the host computer. Unlike the TCP/IP connection used with the standard...

  • Page 54: Connecting A Modem

    “downstream” rate is often within a similar range for a typical connection. Therefore, speeds below 57,000 bps do not indicate a problem with the modem or the SV441DUSBI, but simply reflect the line conditions at the time the connection is made. The Serial port can be used for serial port configuration when the modem is con- nected.

  • Page 55: Modem Configuration

    The initialization (“init”) string is the command (using the standardized Hayes AT command set) that the SV441DUSBI will send to the modem to activate it. The string included should work with the majority of modems...

  • Page 56: Configuring The Remote Connection

    Click Next. 9. In the space provided under Phone Number enter the phone number for the line to which the SV441DUSBI’s modem is connected. You may need to add the area code, country code, or other digits needed to access the outside line as appropriate.

  • Page 57: Accessing The Web Interface

    Note that the remote machine (the one you dialed from) is automatically assigned the IP address 99.99.99.100 for the PPP session. This, and the IP address of the SV441DUSBI, cannot be modified. The following TCP/ IP port numbers are assigned for a PPP connection, regardless of the...
  • Page 58 (see immediately above for instructions on what type of cable to use for the port you are accessing on the SV441DUSBI) and begin a terminal session following the instructions under Terminal Configuration Using a Serial Cable in this manual.

  • Page 59: Modem Troubleshooting Guide

    Instruction Manual Modem Troubleshooting Guide The following messages will appear in the system log on the Status screen in the Web interface and may help to diagnose problems with the modem configuration. Starting PPP (for auth) on port… Modem is connecting and the PPP login process is starting. Modem hang up.

  • Page 60: Serial Remote Control Operation

    The cable for each serial device is similar to a phone cable and uses an RJ-14 connector. For the first module, connect the cable to the R-Port on the rear panel of the SV441DUSBI. Connect the opposite end to the DATA OUT (or similar) port on the Serial Remote Control unit. Note that some devices may use an integrated cable, so you will not need to make a separate connection on the serial device.
  • Page 61 All common baud rates between 300 and 115,200bps are supported. Mode: Sets the character framing scheme that the SV441DUSBI will use with the R-Port module. You can choose from the following selections:...

  • Page 62: Advanced Configuration Using The Integrated Ssh Shell

    Refresh at any time to see an updated list of attached R-Port modules. Advanced Configuration Using the Integrated SSH Shell In most cases, configuring the SV441DUSBI to the same settings as the R-Port devices you are connecting should allow the devices to work with a minimum amount of configuration.

  • Page 63: Remote Login Via Ssh

    • If the power supply to the R-Port modules you have connected be comes faulty (short, overload) then the R-Port LED on the front panel of the SV441DUSBI will show red. Under normal operations, this light should remain green. The R-Port connector on the rear panel also has...

  • Page 64: About Security Certificate Warnings

    Instruction Manual • Hardware handshaking (CTS/RTS) is required for speeds exceeding 9600 bps. It is enabled by default on the SV441DUSBI, but may need to be enabled on the other end of the connection. For Unix systems, the command is: stty –crtscts <...

  • Page 65: Installing The New Certificate

    Is my data safe? Yes. The security certificate does not affect encryption effectiveness in any way, nor does it make the SV441DUSBI any more vulnerable to outside attacks. Can I prevent the warning from occurring? Yes.

  • Page 66: Troubleshooting

    Instruction Manual Troubleshooting Forgotten master password. You can reset the master password using the serial interface on the unit. Use the S command, and type a new password. The old password is not required for this procedure. Remote mouse and local mouse don’t line up. Use the Mouse resync command in the main menu or press the Resync button on the Bribar.
  • Page 67 Instruction Manual Certificate warning shown when connecting via HTTPS. It is normal for a warning dialog to be shown when connecting via HTTPS. The SSL certificate S uses is created when the unit is first produced. It does not contain the correct hostname (subject name) because you can change the hostname as required.

  • Page 68: Specifications

    Instruction Manual Specifications General Specifications Maximum Supported 1600 x 1200 @ 85Hz Video Mode 640x400 @ 85Hz 720x400 @ 85Hz 640x480 @ 60Hz, 72Hz, 75Hz, 85Hz 800x600 @ 56Hz, 60Hz, 72Hz, 75Hz, 85Hz Standard Video 1024x768 @ 60Hz, 70Hz, 75Hz, 85Hz Modes Supported 1152x864 @ 75Hz 1280x960 @ 60Hz, 85Hz...

  • Page 69: Supported Protocols

    Instruction Manual Supported Protocols Service Description Benefit May be used to securely “tunnel” VNC and Secure Shell HTTP protocols. Convenience server to redirect all web Web Redirector HTTP traffic to encrypted port. Clear-text HTTP is (to HTTPS) not supported. SNMP Agent Allows integration with existing SNMP SNMP (UDP)
  • Page 70 Instruction Manual Service Description Benefit Allows integration with existing RADIUS servers, so that user management can be Centralized RADIUS centralized. Supports challenge response authentication authentication using hardware tokens (like SecurID) and conventional passwords. System event MIT-LCS UDP protocol. Must be configured SYSLOG logging to via DHCP option.

  • Page 71: Technical Support

    Limitation of Liability In no event shall the liability of StarTech.com Ltd. and StarTech.com USA LLP (or their officers, directors, employees or agents) for any damages (whether direct or indirect, special, punitive, incidental, consequential, or...
  • Page 72 StarTech.com has been making “hard-to-find easy” since 1985, providing high quality solutions to a diverse IT and A/V customer base that spans many channels, including government, education and industrial facilities to name just a few. We offer an unmatched selection of computer parts, cables, A/V products, KVM and Serv-...

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