StarTech.com SV841HDIE Manual
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StarTech.com SV841HDIE Manual

4/ 8/ 16 port rackmount usb ps/2 digital ip kvm switch
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4/ 8/ 16 Port Rackmount USB PS/2
Digital IP KVM Switch
SV441HDIE
SV841HDIE
SV1641HDIE
DE: Bedienungsanleitung - de.startech.com
FR: Guide de l'utilisateur - fr.startech.com
ES: Guía del usuario - es.startech.com
IT: Guida per l'uso - it.startech.com
NL: Gebruiksaanwijzing - nl.startech.com
PT: Guia do usuário - pt.startech.com
For the most up-to-date information, please visit: www.startech.com
Manual Revision: 08/25/2017
*SV841HDIE Shown
*actual product may vary from photos

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Summary of Contents for StarTech.com SV841HDIE

  • Page 1 DE: Bedienungsanleitung - de.startech.com FR: Guide de l'utilisateur - fr.startech.com ES: Guía del usuario - es.startech.com IT: Guida per l'uso - it.startech.com NL: Gebruiksaanwijzing - nl.startech.com PT: Guia do usuário - pt.startech.com For the most up-to-date information, please visit: www.startech.com Manual Revision: 08/25/2017...
  • Page 2 StarTech.com. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by StarTech.com, or an endorsement of the product(s) to which this manual applies by the third-party company in question. Regardless of any direct acknowledgement elsewhere in the body of this document, StarTech.com hereby...

  • Page 3: Table Of Contents

    Table of Contents Introduction ....................1 Packaging Contents ..........................1 System Requirements ..........................1 Required Cables and Hardware ......................2 Installation ....................3 Connecting to the Host Computers and Network ................ 3 Connecting a Local Keyboard, Mouse, and Monitor ..............4 Disabling Mouse Acceleration on the Host Computer ..............5 Configuring the SVxx41HDIE ...............6 Web Configuration Using the On-Screen Display .................
  • Page 4 SSH Tunnel (with Native VNC client)....................21 Using the VNC Menu ..........................22 Bribar Feature ............................. 22 Main Menu ..............................24 VirtKeys Menu ............................26 Video Tuning Menu ..........................27 Network Performance ..........................29 Using the Advanced Video Tuning Feature ..................29 Accessing KVM Features ...............30 Cascade Configuration ..........................
  • Page 5 Can I prevent the warning from occurring? ..................46 Installing the New Certificate ....................... 47 Troubleshooting ..................47 Forgotten Master Password........................47 Remote mouse and local mouse don’t line up................47 After resync, the mouse pointers are still not aligned ..............47 Cannot Login Via SSH ..........................

  • Page 6: Introduction

    Introduction The SV841HDIE 8 Port Rack Mount USB PS/2 Digital IP KVM Switch offers cost-effective and secure, local and remote administration of up to 8 systems over a LAN or the Internet. Unlike software solutions that work through the operating system, this IP KVM Switch delivers BIOS level control, full boot processes interaction and control over a TCP/IP connection as if you are on site.

  • Page 7: Required Cables And Hardware

    All applications • 1 x Straight-through Ethernet patch cable (to connect the unit to your LAN) StarTech.com part number: M45PATCHxx • StarTech.com PS/2 3-in-1 KVM Cables (1 for each PS/2 computer) StarTech.com part number: SVECONxx and/or • StarTech.com USB 2-in-1 KVM Cables (1 for each USB computer) StarTech.com part number: SVECONUSxx...

  • Page 8: Installation

    2. If present, disconnect the existing monitor and keyboard/mouse from the Host computer. 3. Using a StarTech.com integrated KVM cable (sold separately), locate the male VGA (monitor) connector and connect it to the VGA-out connector on the back of the Host computer’s video card.

  • Page 9: Connecting A Local Keyboard, Mouse, And Monitor

    Connecting a Local Keyboard, Mouse, and Monitor Power DB9 Serial Local Video Connector Port (VGA) R-Port LAN Port Local Video (RJ45) (VGA) IP Setup Button Local Keyboard Soft Reset Button (PS/2) SVxx41HDIE has the capability to connect a local keyboard, mouse, and monitor to the host computer for maintenance and monitoring, allowing users to physically use the host computer as though SVxx41HDIE were transparent.

  • Page 10: Disabling Mouse Acceleration On The Host Computer

    Disabling Mouse Acceleration on the Host Computer NOTE: If you are using USB to connect KVM switch to the host computer, you will not be required to adjust the mouse settings on the host computer, as this device uses “Absolute” mode, which eliminates any problems you may otherwise experience with mouse synchronization or host mouse acceleration.

  • Page 11: Configuring The Svxx41Hdie

    Configuring the SVxx41HDIE This IP KVM switch offers four distinct methods for configuring the unit for your network. Which method will work best will depend on your level of experience and your specific network configuration. Web Configuration Using the On-Screen Display Upon boot-up, including following a reset, The IP KVM switch will display a window on the local video output, that will appear as follows: The initial screen will display the IP address assigned by your existing DHCP server (if...

  • Page 12: Web Configuration Using Dhcp

    Web Configuration Using DHCP This method requires that your network implement DHCP (Dynamic Host Configuration Protocol), usually on a server or network access device such as a router that dynamically allows devices to join the network without pre-configuration. It also assumes that you will have easy access to your network’s DHCP log, since you will need to know the IP address of the unit to complete the configuration over your Web browser.

  • Page 13: Web Configuration Using Static Ip

    Web Configuration Using Static IP Since some networks rely on static IP addresses (every device has a pre-configured IP address that does not change), the DHCP access method described above is not applicable in those situations. To access the Web configuration for this product, you will need to configure the workstation you are using to the same subnet (255.255.255.0) and also assign it a valid IP address (i.e.

  • Page 14: Terminal Configuration Using A Serial Cable

    Terminal Configuration Using a Serial Cable Configuring the IP KVM switch using a serial cable is the best choice if you need to preconfigure the unit before attaching it to a network, (i.e. when sending to a branch office, customer site, etc). In general, the Web configuration is preferable because of its intuitive interface and the fact that you do not have to be within close physical proximity to perform the configuration.

  • Page 15: Using The Web Interface

    Using the Web Interface The Web interface is the most intuitive way to configure the IP KVM switch. Offering a Java-based VNC client that can be used to control the host computer from a remote location, as well as support for any industry-standard HTML Web browser. You can access the Web interface by opening your Web browser and entering the IP address of the IP KVM switch you wish to access/configure.

  • Page 16: Web Interface Introduction

    Web Interface Introduction After the initial login screen, the screen will be divided into several sections, four of which will remain on the screen at all times while viewing the Web Interface: Name: At the top of the screen, the name of the machine being controlled is displayed Tip Line: The area directly below the Name indicates what function each selection from the Main Menu performs.

  • Page 17: Main Menu Selections

    Main Menu selections NOTE: Some of the following items may not be present, based on assigned user privileges (i.e. non-admin users will not see any items under the Admin category). Home The Home screen offers a Screen Thumbnail view of the controlled computer, as well as basic file transfer functions, Monitoring Information, System Identification and VNC Client options.

  • Page 18: Dynamic Host Configuration Protocol (Dhcp)

    Dynamic Host Configuration Protocol (DHCP) Automatic network configuration using DHCP is: Enabled/Disabled. This feature applies only to the LAN port on the rear panel, and is enabled by default. When enabled, the unit will automatically configure itself with an IP address when a DHCP server is present.

  • Page 19: Ethernet Address (Mac Address)

    Clicking the Commit button applies any changes made on this page, but leaves the old settings active until the next time the unit restarts. Clicking Make changes effective now applies the changes and restarts the IP KVM switch so the new settings take effect immediately. Ethernet Address (MAC Address) This is the Ethernet hardware address of this unit’s LAN port.
  • Page 20 Compatibility The Compatibility menu offers features that may offer enhanced functionality with certain KVM and power products, such as StarTech.com’s Remote Power Switch (PCM8155HNA). These can be left at their default values if you are not connecting the unit to a KVM or power management device.
  • Page 21 SNMP The SNMP menu allows you to configure the IP KVM switch so it can be recognized and managed using industry-standard Simple Network Management Protocol software. RADIUS The RADIUS server requires the IP address, the UDP port number (1812 - default or 1645) and the shared secret.
  • Page 22 Save this file to disk and then upload it as described in the next section, Manual Upload. Manual Upload Enter the name of the firmware file that you downloaded from StarTech.com into the field provided (or use the Browse... button). Press Start Upload and wait until a successful upload message is shown.
  • Page 23 Auto Self Upgrade Clicking the Upgrade to latest button will automatically download and install necessary revisions. To download upgrades for manual installation, please click on Get latest version. Purchase Options Certain firmware features may be offered separately from the base unit, in order to reduce the initial cost for the Server Remote Control unit.

  • Page 24: Using The Terminal Interface Via Serial Port

    Using the Terminal Interface via Serial Port The terminal interface you can access via the serial port permits the configuration of the basic settings of the IP KVM switch. While not intended to be a substitute for the Web interface, it does allow you to configure some of the same functions. The menu list below describes the options that can be modified through the terminal interface.

  • Page 25: Accessing The Vnc Interface

    Accessing the VNC Interface There are three ways to communicate with the Server Remote Control unit in order to control the host computer: • Web interface: The integrated Web server includes a Java-based VNC client. This allows easy browser-based remote control. •...

  • Page 26: Native Vnc Client

    Native VNC Client This system implements the VNC protocol, so any off the shelf VNC client can be used. There are over 17 different VNC clients available and they should all work with this system. This system automatically detects and makes use of certain extensions to the basic RFB protocol that is provided by the leading VNC clients.

  • Page 27: Using The Vnc Menu

    Using the VNC Menu One of the unique features of this product is the VNC menu system. Whenever you see a window with a dark blue background and grey edges, this window has been inserted into the VNC data stream so that it is effectively laid over the existing video. These menus allow you to control the many features of the IP KVM switch without using the web interface or a custom client.
  • Page 28 USB: Resets the USB connection by simulating an unplug and replug. Forces operating system to recognize the USB keyboard, mouse and emulated disk drive. ÷4, ÷8: Switches to thumbnail mode, at indicated size (i.e. 1/8th, 1/4) Ctrl-Alt-Del: Sends this key sequence to the host. Works immediately. Alt-F4: Sends the key sequence to host (closes windows).

  • Page 29: Main Menu

    Main Menu To access the main menu, quickly press F7 twice quickly. You must press the key twice within one second. If you press it once or too slowly, then the F7 key(s) are sent to the host, just like any other key. This is the only way to get into the menu system, if the Bribar is disabled.
  • Page 30 • Identification: Fixed text label that is defined by the user in the Web interface. This does not affect the operation of the system and is intended to assist with administration. • Status: Current status of the attached system and the status of the unit. •...

  • Page 31: Virtkeys Menu

    • KVM Menu: Generates the key sequence used to access the on-screen menu for an enterprise-class KVM switch. When these conventional KVM switches are combined with the IP KVM switch, this key makes accessing their built-in menu easier, especially from the Java client. This button will only be shown when an external KVM has been enabled via the web interface.

  • Page 32: Video Tuning Menu

    Video Tuning Menu Use the Auto Everything button to automatically fine-tune all three adjustments. If the test pattern for Color Offset calibration is not present on the screen, then the Color Offset adjustment is skipped. Changes/frame indicates the number of 16x16 blocks of video that are being sent, on average, for every frame of video.
  • Page 33 Pressing the Advanced button will open the Advanced Video Tuning menu. While the vast majority of users will not need to adjust these settings, it offers added control of the video settings of your VNC sessions. Sampling Phase does not normally need to be used since the IP KVM switch tunes the sampling phase whenever the video mode changes.

  • Page 34: Network Performance

    Network Performance The IP KVM switch will always send as much data as it can, given what’s happening on the screen and the actual network performance. When nothing is changing on the video screen, zero bytes are sent over the network. If the whole screen is changing, then the unit will send as much data as your network connection and VNC client allow.

  • Page 35: Accessing Kvm Features

    The section of the screen marked Current Values indicates the various video parameters that can be adjusted. For each parameter, there are a series of buttons: [, <<, -, Auto, +, >, ]. The ’[’ and ’]’ buttons set the parameter to its smallest or largest values, respectively.

  • Page 36: Cascade Configuration

    Cascade Configuration You can connect a second level of KVMs to one or more of your Master Server Remote Control’s PC x ports. The KVM switches connected to the Server Remote Control (the “Master switch”) are known as Slaves. Once connected, the units will automatically configure themselves as either Masters or Slaves.

  • Page 37: Osd Function Keys

    OSD Function Keys You can use the function keys when the OSD menu is active. Function key <F1> Edits the name of a managed computer or a Slave KVM. First, use the <UP> and <DOWN> arrow keys to highlight a channel then press <F1> followed by name entry. Your name can be up to 14 characters long.
  • Page 38 Auto Scan In this mode, the KVM automatically switches from one powered computer to the next sequentially in a fixed interval. During Auto Scan mode, the OSD displays the name of the selected computer. When Auto Scan detects any keyboard or mouse activity, it suspends the scanning until activity stops;...
  • Page 39 CH Display Auto Off: After you select a computer, the channel address and name of the computer will appear on the screen for 3 seconds then disappear automatically. Always On: The channel address and name of a selected computer and/or OSD status displayed on the screen all the time.
  • Page 40 Auto Scan Auto Scan automatically scans through powered computers at a fixed interval: Left <CTRL> + Left <CTRL> + <F1.> When Auto Scan detects any keyboard or mouse activity, it suspends the scanning until activity stops; it then resumes with the next computer in sequence. The length of the Auto Scan interval (Scan Rate) is adjustable (see Scan Rate on the following page).

  • Page 41: Using The Modem Feature

    If you wish to use this feature through a PBX system, it may require some experimentation and additional support from your telecom services provider, and is not supported by StarTech.com. Instruction Manual...

  • Page 42: Connecting A Modem

    Connecting a Modem The IP KVM switch will work with virtually any Hayes-compatible modem that recognizes the standard AT command set. Some modem manufacturers offer “enterprise” grade modem products (at a premium price) that include technology to improve the stability of connections; whether this type of product would be beneficial to your application depends on whether you consider the modem connection to be mission-critical, the quality of your telecom infrastructure, and your budget for implementing this solution.

  • Page 43: Configuring The Remote Connection

    command set) that the IP KVM switch will send to the modem to activate it. The string included should work with the majority of modems and configures the following connection properties: answer incoming calls on the first ring, enable hardware flow control, and lock the connection speed.

  • Page 44: Accessing The Web Interface

    • PPP (Point-to-Point Protocol) must be used; no other authentication methods are supported. • TCP/IP must be installed/enabled on the computer making the connection, and must be used for the dial-up connection. • The connection must be configured to obtain a dynamic IP address. •...

  • Page 45: Performance Notes

    Performance Notes • All images over the PPP connection will be gray scale to conserve • bandwidth. If other users are connected while a PPP session is active, their screens will be in gray scale as well. When PPP in inactive, color is automatically re-enabled. •...

  • Page 46: Troubleshooting Guide

    Troubleshooting Guide The following messages will appear in the system log on the Status screen in the Web interface and may help to diagnose problems with the modem configuration. Starting PPP (for auth) on port… Modem is connecting and the PPP login process is starting. Modem hang up.

  • Page 47: Serial Remote Control Operation

    Serial Remote Control Operation Background The IP KVM switch offers a unique way to expand the functionality of the base product. Using the integrated R-Port on the rear panel, you can manage up to 8 serial devices using a specialized daisy-chain technology. The IP KVM switch includes integrated control functionality that allows you to monitor and configure serial devices using the interactive Web interface.
  • Page 48 Name/Description: An identifier for the R-Port module. Like the number assignment, it is for ease of administration only. Baud (bps): This is the communication speed for the device, and the setting here must match the setting on the module itself. All common baud rates between 300 and 115,200 bps are supported.

  • Page 49: Advanced Configuration Using The Integrated Ssh Shell

    Advanced Configuration Using the Integrated SSH Shell In most cases, configuring the IP KVM switch to the same settings as the R-Port devices you are connecting should allow the devices to work with a minimum amount of configuration. However, you can also change the default settings on each R-Port device to fit your preferences and the needs of your application.

  • Page 50: Remote Login Via Ssh

    Remote Login via SSH You can also use a standard SSH client to access the R-Port options if you wish to avoid using the Java-based SSH client in the Web interface. Simply use your SSH client (several freeware packages are available for download, along with commercial applications) and connect to the IP address of the IP KVM switch using port 22 (default).

  • Page 51: About Security Certificate Warnings

    Web browser or the VNC Java client for two different reasons. First, the CA that has issued the certificate on StarTech.com’s behalf may not yet be recognized as a trusted source by the computer you are using to access the IP KVM switch.

  • Page 52: Installing The New Certificate

    Installing the New Certificate The following instructions detail how to install the certificate from the IP KVM switch onto your local computer (in this case, when using Internet Explorer with Windows XP). 1. Open your Web browser and go to the IP KVM switch login screen. Click the Update security certificate link.

  • Page 53: Cannot Login Via Ssh

    Cannot Login Via SSH Remember to use either admin or a username created in the system as the user name you give your SSH client. If you see a warning about identity of host cannot be verified, and a question about saving the host’s fingerprint, this is normal for the first time you connect to any machine running SSH.

  • Page 54: Supported Protocols

    Supported Protocols Service Description Benefit Secure Shell May be used to securely “tunnel” VNC and HTTP protocols. HTTP Web redirector (to Convenience server to redirect all web traffic HTTPS) to encrypted port. Clear-text HTTP is not supported SNMP SNMP agent (UDP) Allows integration with existing SNMP network management systems.

  • Page 55: Specifications

    Specifications SV441HDIE SV841HDIE SV1641HDIE Number of Ports 2 x PS/2 female 1 x DE-15 VGA female Console 1 x RJ45 Connectors 1 x DB9 serial male (Local) 1 x DC power connector 1 x R-Port Host Connectors 1 x DE-15 female...
  • Page 56 • Source code for the unit operating system is available upon request. Please contact us by phone, live chat, or email to make your request. This offer is valid for three years from the date of purchase and/or for as long as parts or customer support is offered for this product.

  • Page 57: Technical Support

    Limitation of Liability In no event shall the liability of StarTech.com Ltd. and StarTech.com USA LLP (or their officers, directors, employees or agents) for any damages (whether direct or indirect, special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss, arising out of or related to the use of the product exceed the actual price paid for the product.
  • Page 58 StarTech.com is an ISO 9001 Registered manufacturer of connectivity and technology parts. StarTech.com was founded in 1985 and has operations in the United States, Canada, the United Kingdom and Taiwan servicing a worldwide market.

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