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Resetting the printer - offline
To reset the printer:
1. Open the top cover.
2. Power off the printer using the power On/Off switch on the right front corner of
3. Turn On the printer.
Problem determination
Any problems that arise with a SureMark printer are either software errors or
hardware failures. This section contains information to help you determine the
cause of a problem and how to solve it.
If the SureMark printer fails, use Table 1 to identify and report the problem. Follow
the procedures described in the table. If you can not identify and solve the problem,
call your service representative.
Notes:
1. Record all symptoms before calling for service.
2. If you receive software error messages, refer to the application program's
3. Call your service representative.
14
4610- SJ6 Fiscal Printer User's Guide
the printer.
Table 1. Troubleshooting
If the problem is ...
Printer ready indicator is
Off.
Printer ready indicator is
blinking.
Customer receipt station is
feeding paper, but is not
printing.
software manual.
Then do this ...
v Check that the printer power switch, which is under the top
cover, is set On.
v If using the EIA-232 communication port or a USB port with
a power brick, check that the brick power supply is
connected to the printer and plugged into an ac power
source.
v If using USB communication with a powered USB cable,
check that the system is turned On.
v Check that the customer receipt station has paper loaded
correctly. Close the cover and push the customer receipt
feed button to feed a small amount of paper.
v Check that the cover is closed.
v Ensure that the paper roll is in correctly. Go to "Paper
loading" on page 8.
v Clean the print head. See "Thermal print head cleaning" on
page 9.
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