Resetting The Printer - Offline; Problem Determination - Toshiba 4610 SureMark User Manual

Resetting the printer - offline

Problem determination

Table 3-1. Troubleshooting
If the problem is...
Printer ready indicator is OFF.
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Printer ready indicator is blinking.
Checks not flipping
Checks not reading
Customer receipt station is feeding
paper, but is not printing.
Journal station is feeding paper,
but is not printing.
Document insert station is not
printing
1. Press and hold both the customer receipt feed button and the document feed
button to enter offline mode. Release both buttons when the Printer Ready
indicator begins to blink.
2. Open the customer receipt cover, then close it. The printer resets.
Any problems that arise with a SureMark printer are either software errors or
hardware failures. This section contains information to help you determine the
cause of a problem and how to solve it.
If the SureMark printer fails, use Table 3-1 to identify and report the problem. Follow
the procedures described in the table. If you cannot identify and solve the problem,
call your service representative.
Here's what to do...
v If connected to a terminal using the RS-485 communication port, check that
the terminal is powered ON and cable 7 is connected.
v If connected to a terminal using an external power supply (RS232 or USB
communications), check that the power supply is plugged into both the printer
and into the AC power outlet.
v If the printer has an internal power supply (model GR3 - Argentina only),
check to be sure that the printer is plugged into the AC power outlet and that
the power switch (located under the customer receipt print station cover) in
ON.
v Check that the customer receipt station has paper loaded correctly. Close the
cover and push the customer receipt feed button to feed a small amount of
paper.
v Check that the journal feed station has paper loaded correctly. Close the
cover and push the journal feed button to feed a small amount of paper.
v Check the document insert station printhead and paper path for any
obstructions.
v Check that the paper and ribbon covers are closed.
Go to "Clearing jams in the check flipper area" on page 2-7.
Go to "MICR reader read head cleaning" on page 2-10.
v Ensure that the paper roll is not upside down. Go to "Receipt paper loading"
on page 2-5.
v Clean the printhead. See "Thermal printhead cleaning" on page 2-9.
v Ensure that the paper roll is not upside down. Go to "Journal paper loading"
on page 2-6.
v Clean the printhead. See "Thermal printhead cleaning" on page 2-9.
v Check the paper path.
v Check to see if the ribbon is installed correctly.
v Change the ribbon, go to "Ribbon loading" on page 2-4.
Chapter 3. Testing and problem analysis
3-7