Toner Fog Or Background Shading Appears On Prints; Toner Rubs Off - Lexmark MX810 Series User Manual

Troubleshooting

Toner fog or background shading appears on prints

ABCDE
ABCDE
ABCDE
Action
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Did the toner fog or background shading disappear from the prints?
Step 2
Replace the imaging unit, and then resend the print job.
Did the toner fog or background shading disappear from the prints?

Toner rubs off

Leading edge
ABC
DEF
Trailing edge
Action
Step 1
From the Paper menu on the printer control panel, check the paper type
and weight.
Do the paper type and weight match the paper loaded in the tray?
Step 2
Check if you are printing on paper that is heavy or has texture or rough
finishes.
Are you printing on textured or rough paper?
Yes No
The problem is solved. Go to step 2.
The problem is solved. Contact
support.
Yes No
Go to step 2. Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.
From the Paper menu Contact
on the printer control support.
panel, set the paper
texture.
350
customer
customer