Troubleshooting Flowcharts; Start Diagnosis Flowchart - HP ProLiant DL120 G7 User Manual

For the location of server LEDs and information on their statuses, see the server documentation on the HP
website (http://www.hp.com/support).

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 69)," and follow the appropriate diagnostic path. If the other flowcharts
do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on
page 70)." The General diagnosis flowchart is a generic troubleshooting process to be used when the
problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page 69)
•
General diagnosis flowchart (on page 70)
•
Server power-on problems flowchart (on page 72)
•
POST problems flowchart (on page 75)
•
OS boot problems flowchart (on page 77)
•
Server fault indications flowchart (on page 78)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.
Item See
"General diagnosis flowchart (on page 70)"
1
"Power-on problems flowchart
2
page 72)"
"POST problems flowchart (on page 75)"
3
"OS boot problems flowchart (on page 77)"
4
"Server fault indications flowchart (on page 78)"
5
("Server power-on problems flowchart" on
Troubleshooting 69