Saving Error Log Files; Contacting Service - Kodak Scan Station 700 Administrator's Manual

Saving error log files

Contacting Service

11-6
You may be asked by Service personnel to send the log files as an
email attachment for further diagnostics. Create a configuration file on a
new USB drive.
1. Insert the USB drive into the Scan Station's USB port to put the
Scan Station into local administrative mode. The Scan Station will
display the Settings icons.
2. Using the arrows, scroll until the Diagnostics icon
and selected.
3. Select Save Logs and click Yes to save the log file to the USB
drive.
The analog.log and kss700.xml.log files will be saved to the USB drive.
You can also use the Kodak Scan Station 700/720EX - Scanner
Administration application to save log files.
1. Launch the Kodak Scan Station 700/720EX - Scanner
Administration application.
2. Click the Scanners tab.
3. Select Scanners>Device and select the type of file you want to
save.
1. Visit www.kodakalaris.com/go/disupport to obtain the most current
phone number for your country.
2. When calling, please have the following information ready:
• A description of your problem.
• The Scan Station serial number.
is displayed
A-61796 December 2013