Contacting Sony; Troubleshooting; Twin View - Sony KF-42WE620 Service Manual

Other Information

Contacting Sony

Troubleshooting

Twin View

Problem
I cannot get Twin View to work
There is no Twin View window,
or it is just static
Twin View cannot display
anything but TV channels
Twin View displays the same
program in both windows
82
If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center at 1-800-222-SONY (7669) (US
residents only) or 1-877-899-SONY (7669) (Canadian residents only).
Possible Remedies
If you are using a cable box to unscramble all channels (as shown on page 32),
you cannot use the Twin View feature. This is because the cable box can
unscramble only one channel at a time.
You can use Twin View to view a signal from a different source that is connected
to the LCD projection TV's AUDIO/VIDEO IN jacks (such as a VCR or DVD
player) in the second window by pressing TV/VIDEO while in Twin View.
Sources connected to the AUX, HD/DVD IN 5 and 6, DVI-HDTV IN 7 inputs
will display only in the left Twin View window.
Be sure the Twin View window is set to a video input or channel that has a signal
airing.
You might be tuned to a video input with nothing connected to it. Try cycling
through the video inputs by pressing TV/VIDEO.
Try cycling through the video inputs by pressing TV/VIDEO. Check that the
Video Label option is not set to Skip. (See the Setup Menu on page 74.)
Both Twin View windows might be set to the same channel. Try changing
channels in either window.