Contacting Sony; Troubleshooting; Twin View - Sony KDP-51WS550 Primary Operating Instructions Manual

Contacting Sony

Troubleshooting

Twin View

Problem
I cannot get Twin View to
work
There is no Twin View
window, or it is just static
Twin View cannot display
anything but TV channels
Twin View displays the same
program in both windows
If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center at 1-800-222-SONY (7669) (US
residents only) or (416) 499-SONY (7669) (Canadian residents only).
Before calling Sony customer support, please write down the model
and serial numbers of your TV. You'll find this information on the
front cover of this manual.
If you are having problems with your TV, you can reset all the TV's
settings to their original factory default settings, as follows.
✍
Notice: The following procedure resets all custom settings, channel lists,
etc., to the factory default settings.
1
Turn on the TV.
2
Hold down the
3
Press the
POWER
4
Release the
RESET
Possible Remedies
❏
If you are using a cable box to unscramble all channels (as shown on
page 22), you cannot use the Twin View feature. This is because the cable
box can unscramble only one channel at a time. But if you need the cable
box to unscramble only some (usually premium) channels, you can use
Twin View for unscrambled channels if you connect both a cable and cable
box, as shown on page 21.
❏
You can use Twin View to view a signal from a different source that is
connected to the TV's A/V jacks (such as a VCR or DVD player) in the
second window by pressing the
❏
Sources connected to the CABLE, VIDEO 5, VIDEO 6, and VIDEO 7 inputs,
as well as digital sources, display in the left Twin View window, but not the
right.
❏
Be sure the Twin View window is set to a video input or channel that has a
signal airing.
❏
You might be tuned to a video input with nothing connected to it. Try
cycling through the video inputs by pressing the
❏
Try cycling through the video inputs by pressing the
Check that the Video Label
page 104.)
❏
Both Twin View windows might be set to the same channel. Try changing
channels in either window.
button on the remote control.
RESET
button on the front panel of the TV.
button on the remote control.
TV/VIDEO
button while in Twin View.
option is not set to Skip. (See the Setup Menu on
TV/VIDEO
button.
TV/VIDEO button.
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