Contacting Sony; Troubleshooting - Sony KV-30HS510 Operating Instructions (primary manual) Operating Instructions Manual

Contacting Sony

Troubleshooting

Twin View
Problem
I cannot get Twin View to
work
There is no Twin View
window, or it is just static
Twin View cannot display
anything but TV channels
Twin View displays the same
program in both windows
84
If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center at 1-800-222-SONY (7669) (US
residents only) or (416) 499-SONY (7669) (Canadian residents only).
Before calling Sony customer support, please write down the model
and serial numbers of your TV. You'll find this information on the
front cover of this manual.
Possible Remedies
❏
If you are using a cable box to unscramble all channels (as shown on
page 20), you cannot use the Twin View feature. This is because the cable
box can unscramble only one channel at a time. But if you need the cable
box to unscramble only some (usually premium) channels, you can use
Twin View for unscrambled channels if you connect both a cable and cable
box, as shown on page 18.
❏
You can use Twin View to view a signal from a different source that is
connected to the TV's A/V jacks (such as a VCR or DVD player) in the
second window by pressing the
❏
Sources connected to the AUX, VIDEO 5, VIDEO 6, and VIDEO 7 inputs
display in the left Twin View window, but not the right.
❏
Be sure the Twin View window is set to a video input or channel that has a
signal airing.
❏
You might be tuned to a video input with nothing connected to it. Try
cycling through the video inputs by pressing the
❏
If you connected equipment to the TV's AUX jack, it will display in the left
Twin View window, but not the right.
❏
Try cycling through the video inputs by pressing the
Check that the Video Label
page 77.)
❏
Both Twin View windows might be set to the same channel. Try changing
channels in either window.
TV/VIDEO button while in Twin View.
TV/VIDEO
option is not set to Skip. (See the Setup Menu on
button.
TV/VIDEO button.