Contacting Sony; Troubleshooting - Sony KP-46WT520 Operating Instructions Manual

Contacting Sony
If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center tat 1-800-222-SONY (7669) (US
residents only) or (416) 499-SONY (7669) (Canadian residents only).
Before calling Sony customer support, please write down the model
and serial numbers of your TV. Youql find this information on the
front cover of this manual.
Troubleshooting
If you are having problems with your TV, you can reset al! the TV's
settings to their original factory default settings, as follows.
etcl,
to the factory defauR
settings.
1 Turn on thePV.
2 Hold down the RESET button on the remote control.
3 Press the POWER button on the front panel of the TV.
4 Release the RESET button on the remote control.
Twin View
I cannot get Twin View to _ If you are ush_g a cable box to unscrambb, all channels (as shown on
work page 20), you cannot use the Twin View feature. This is because the cable
box can unscramble only one channe! at a time. But if you need the cable
box to unscramble only
some (usua!ly
premium) channels, you can use
Twin View for unscrambled channels if ?,.'outconnect both a cable and cable
box, as shown on page 18.
You can use Twin View to view a signa! from a different source that is
connected to the TV's A/V }acts (such as a VCR or DVD player) in the
second window by pressing the TVNIDEObutton while in Twin View.
Sources connected to the AUX, VIDEO _, VIDEO 6, and VIDEO 7 inputs, as
wel! as digita! sources, display in the left Twin View window, but not the
right.
There is no Twin View _ Be sure the Twin View window is set to a video input o1"channe! that has a
window, {)1" i t is just static signal airing.
You might be tuned to a video input with nothing connected to it. Try
............................ cycling t!_rough the video inp!{tS b)_ press!!_g ..........
Twin View cannot display _ Try cycling through the video inputs by pressing the TVNIDEObutton.
anything but TV channels Check that the Video Labeloption is not set to Skip,
(See
the Setup Menu on
page 73.)
Twin View displays the same _ Both Twin View windows might be set to the same channel Try changing
program in both windows channels in either window.
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