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Contacting Sony; Troubleshooting - Sony KP-46WT520 Operating Instructions Manual

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Contacting
Sony
If, after reading
these operating
instructions,
you have additional
questions
related to the use of your Sony television,
please call our
Customer
Information
Services Center tat 1-800-222-SONY
(7669) (US
residents
only) or (416) 499-SONY (7669) (Canadian
residents
only).
Before calling Sony customer
support,
please write down the model
and serial numbers
of your TV. Youql find this information
on the
front cover of this manual.
Troubleshooting
If you are having
problems
with your TV, you can reset al! the TV's
settings to their original factory default settings, as follows.
etcl,
to the factory
defauR
settings.
1
Turn on thePV.
2
Hold down the RESET button on the remote control.
3
Press the POWER button on the front panel of the TV.
4
Release the RESET button on the remote control.
Twin
View
I cannot get Twin View to
_
If you are ush_g a cable box to unscrambb,
all channels
(as shown on
work
page 20), you cannot
use the Twin View feature. This is because
the cable
box can unscramble
only one channe! at a time. But if you need the cable
box to unscramble
only
some
(usua!ly
premium)
channels,
you can use
Twin View for unscrambled
channels
if ?,.'outconnect both a cable and cable
box, as shown on page 18.
You can use Twin View to view a signa! from a different
source that is
connected
to the TV's A/V }acts (such as a VCR or DVD player) in the
second window
by pressing
the TVNIDEObutton
while in Twin View.
Sources connected
to the AUX, VIDEO _, VIDEO 6, and VIDEO 7 inputs,
as
wel! as digita! sources, display in the left Twin View window,
but not the
right.
There is no Twin View
_
Be sure the Twin View window
is set to a video input o1"channe!
that has a
window,
{)1" i t is just static
signal airing.
You might be tuned to a video input with nothing
connected
to it. Try
............................
cycling t!_rough the video inp!{tS b)_ press!!_g
..........
Twin View cannot display
_
Try cycling through
the video inputs by pressing
the TVNIDEObutton.
anything
but TV channels
Check that the Video Labeloption
is not set to Skip,
(See
the Setup Menu on
page 73.)
Twin View displays
the same _
Both Twin View windows
might be set to the same channel
Try changing
program
in both windows
channels
in either window.
77

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