Recall Timers; Slide Ringing - Panasonic DBS-576 Technical Manual

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• Allows calls to be distributed among a group of extensions where a group of people
answer the same calls.
• Voicemail systems use hunt groups to distribute calls.
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• Customer service departments, sales & marketing divisions, technical support
groups, etc.
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This feature allows a DID number to ring on more than one telephone through the use of virtual
ports. Also, one telephone can have multiple DID numbers assigned to it.
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• Improves coverage of DID numbers and allows more flexibility in how an end-user
can program the numbers.
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• Executive suites, travel agencies, answering services
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The DBS 576 is equipped with various system-wide and station-specific recall timers that help
direct unanswered (maybe forgotten) calls to someone who can answer them:


Start Recall from Hold or Park - how long a call will remain on hold before recalling
(ringing at) the extension, SLT, or Attendant that put it on hold or park hold. Each of these
destination types has its own separate recall timer in the system. Also, individual groups of
stations can be programmed to recall more quickly/slowly from their own calls on hold.


Start Recall from Transfer - the maximum amount of time a transferred call will ring
unanswered before it goes back to (starts ringing at) the phone that made the transfer.
Attendants have their own Transfer Recall Timer, separate from extensions and SLTs. Also,
individual groups of stations can have a quicker/slower timer for their own unanswered
transfers.


Recall Duration - how long a recall will ring before reverting to the default phone position
(usually the Attendant Group).


Reversion Duration - how long a reverted call rings the Attendant Group before being
disconnected (this can be set to "ring indefinitely").
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• Improves call handling efficiency and ensures that held/transferred calls will not be
lost or forgotten.
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This is a type of delayed ringing for CO line FF-keys. You can program a CO line to ring incoming
calls on certain phones first, then (if they remain unanswered) have them start ringing on other
phones that have an FF-key appearance for that line. You can enable/disable this feature on
individual extensions and individual trunks. You can also set a timer for determining when Slide
Ringing begins on the FF-keys.
Chapter 3 - System Features


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