Vii. Service Information; General Information; Gfci And High Limit Thermostat; No-Fault 6000 Heater And Heater Thermal Cut-Off - HotSpring Landmark Owner's Manual

VII. SERVICE INFORMATION

GENERAL INFORMATION

Y our Hot Spring
occasionally occur that require the expertise of a qualified service person. Though such simple repairs as resetting a
GFCI switch or breaker, resetting a high limit thermostat or replacing a light bulb may not require a service call, they may
indicate that a more serious condition exists. These conditions may require an experienced service person. Before calling
for service, please refer to the Troubleshooting Guide.
NOTE: Always retain your original sales receipt for future reference.

GFCI AND HIGH LIMIT THERMOSTAT

If your spa fails to operate at any time, first check the power supply to the spa.
In 115 volt models, check the GFCI at the end of the power cord. In 230 volt models, check each of the GFCI breakers in
the subpanel. If a GFCI has tripped, reset it. If it will not reset, this may be an indication of a ground fault (short circuit)
within the electrical components. Contact an Authorized Service Technician for a complete diagnosis.
If upon checking the GFCI's you find that they have not tripped, check the house breaker panel and ensure the main
breaker for the electrical circuit supplying the spa has not tripped. If it has, this is an indication that the circuit was either
overloaded or a ground fault exists between the breaker panel and the spa receptacle or subpanel. Contact a qualified
electrician.
If upon checking the main house breaker and spa GFCI's you find no failures, check the high limit thermostat. To check it,
simply turn off power to the spa for 30 seconds. This will automatically reset the high limit thermostat if it has tripped. If the
spa energizes once you turn the power back on, this indicates reduced water flow through the heating system. Tripping of
the high limit thermostat is normally a result of one or a combination of these problems. 1) clogged filter cartridge, 2)
blockage within the system plumbing, 3) a non-functioning heater circulation pump, 4) power was not disconnected from
the spa before it was drained, 5) an air lock in the plumbing lines. (The Power Indicator on the front of the spa's control
panel will also be blinking if the high limit thermostat circuit has tripped.)
If the spa does not function after tripping and resetting the GFCI's or resetting the high limit thermostat, then the problem
should be referred to an Authorized Service Technician. Refer to the Heater section if the spa operates but does not heat,
or refer to the Troubleshooting Guide for additional service information.
NO-FAULT
CUT-OFF
The Hot Spring
warranty. This means that any failure during the stated warranty period that requires the replacement of the heater will be
warranted unconditionally.
It is important to note that the No-Fault
thermal cut-off. The causes of heater high limit tripping are discussed in the previous section.
If the spa is not heating, but the pump and light are operating, then the heater thermal cut-off may have tripped. To reset it,
simply locate the red button on top of the heater and push down on the button. If the heater energizes once you push the
heater thermal cut-off button, this indicates reduced water flow through the heating system. Tripping of the heater thermal
cut-off is normally a result of one or a combination of these problems: 1) a clogged filter cartridge, 2) blockage within the
system plumbing, 3) power was not disconnected to the spa before it was drained, or 4) an air lock in the plumbing lines.
Once the problem has been identified and corrected the heater thermal cut-off will be able to be reset which will energize
the heater.
Water Quality and Maintenance
®
Spa has been designed to provide years of trouble-free use. As with any appliance, problems may
®
6000 HEATER AND HEATER THERMAL
® ®
Spa No-Fault 6000 heater is called the No-Fault
®
heater is protected by both the heater high limit thermostat circuit and the heater
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®
heater because it comes with an unconditional