Specifications - SMART Board Board 600 Series Installation And User Manual

Ready Light
not on
Is the
computer
turned on?
Is the
USB cable connected
to the computer and
the SC9?
Is the USB driver
installed and
running on the
computer?
Substitute
another
computer
Is the
Ready light
on now?
Substitute
another SC9
controller module
Is the
Ready light
on now?
Contact your
next level of
support
59 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D
Flowchart 2: Ready Light Off
Is the
Turn on the
Ready light
computer
on now?
No
Verify/replace
Is the
USB cable
Ready light
connections
on now?
No
Is the
Install and
Ready light
enable driver
on now?
No
Non-powered USB hubs or repeaters don't
provide enough power to your interactive
whiteboard.
If you haven't installed a USB driver on your
computer, the USB interface is unable to
provide power to your interactive whiteboard.
If possible, replace the computer with another
that you previously used successfully with your
interactive whiteboard. Refer to the

specifications

and software requirements.
NOTE
Before substituting the controller module,
contact your next level of support to ensure that
you check all other possibilities.
Replace the controller module with another one
Go Back
that you previously tested on an interactive
to
Flowchart
whiteboard.
1
product
for minimum computer hardware