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Using NetVanta Unified Communications Server Features
UC Server Call Features
Check agent status in a call queue
Check your agent status to verify whether
you're currently logged into a call queue,
temporarily unavailable, or currently logged
out of a call queue.
Picking up Other Calls
Picking up Calls Ringing at Another
Extension
Ringing call pickup allows you to pickup a
call that is ringing at a different extension.
Pickup a connected call
Connected call pickup allows you to pickup a
call that is currently connected to a different
extension.
Using the UC Server Conference Bridge
Conference Server
Note: The bridge number must be 4 digits
long.
Conference Server - Prompt Caller
This feature is used for external callers to
connect to a conference bridge.
Parking Calls and Picking up Parked Calls
Park a call using a specific park number
Allows you to park a call so that you can
pickup the call using a different phone. This
feature is useful if you need to switch phones
while on a call.
619500100-1A
Key Codes
*84 + queue#
*78 + extension To pickup a call that is ringing at
*27 + extension To pickup a call that is currently
7050 + bridge# To automatically connect to the
7050
*99 + park#
Copyright © 2009 ADTRAN, Inc.
Using the UC Server Call Feature Access
Examples and Notes
To check your agent status in a call
queue with queue number 500, dial:
*84500
extension 300, dial:
*78300
connected to extension 300, dial:
*27300
conference server bridge number 1234,
dial:
70501234
To connect to the conference server,
dial:
7050
You will then be prompted to enter a
bridge number.
To park a currently connected call at
park number 1234:
1. Put the current call on hold.
2. Establish a new call.
3. Dial *991234
The call is automatically parked at 1234.
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