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Related Manuals for ADTRAN 1950859L1
Summary of Contents for ADTRAN 1950859L1
- Page 1 IP SoftPhone User Manual 1950859L1 IP SoftPhone 61950859L1-1A February 2006...
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Page 2: Software Licensing Agreement
To the Holder of the Manual The contents of this manual are current as of the date of publication. ADTRAN reserves the right to change the contents without prior notice. In no event will ADTRAN be liable for any special, incidental, or consequential damages or for commercial losses even if ADTRAN has been advised thereof as a result of issue of this publication. - Page 3 ADTRAN IP SoftPhone User Manual Conventions Notes provide additional useful information. Cautions signify information that could prevent service interruption or damage to equipment. Warnings provide information that could prevent endangerment to human life. 61950859L1-1A Copyright © 2006 ADTRAN, Inc. Conventions...
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Page 4: Product Registration
ADTRAN IP SoftPhone User Manual Warranty and Customer Service ADTRAN will repair and return this product within the warranty period if it does not meet its published specifications or fails while in service. It is the responsibility of the entity (ADTRAN Certified Dealer or Service Provider) that sold you your ADTRAN equipment to diagnose and initiate the product return to ADTRAN. - Page 5 These courses include overviews on product features and functions while covering applications of ADTRAN's product lines. ADTRAN provides a variety of training options, including customized training and courses taught at our facilities or at your site. For more information about training, please contact your Territory Manager or the Enterprise Training Coordinator.
- Page 6 Product Support Information ADTRAN IP SoftPhone User Manual Copyright © 2006 ADTRAN, Inc. 61950859L1-1A...
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Page 7: Table Of Contents
Uninstalling the ADTRAN IP SoftPhone ........ - Page 8 Table of Contents ADTRAN IP SoftPhone User Manual Appendix A: Troubleshooting ............46 Networking Problems .
- Page 9 ADTRAN IP SoftPhone User Interface........
- Page 10 List of Figures ADTRAN IP SoftPhone User Manual Copyright © 2006 ADTRAN, Inc. 61950859L1-1A...
- Page 11 ADTRAN IP SoftPhone User Manual Table 1. System Requirements ........... . 14 Table 2.
- Page 12 List of Tables ADTRAN IP SoftPhone User Manual Copyright © 2006 ADTRAN, Inc. 61950859L1-1A...
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Page 13: Introduction
The ADTRAN IP SoftPhone improves productivity by providing users quick access to their address book and call logs to identify recently received calls, missed calls, and dialed calls. The ADTRAN IP SoftPhone can be configured using the same extension as the user's office phone or as a completely separate extension. -
Page 14: Installation And Setup
1. Exit any software applications that use sound, such as CD and media players. 2. Once you have registered the serial number that was mailed, you will have access to download the ADTRAN IP SoftPhone at any time by going to www.adtran.com/softphone. You must log in to download the software. -
Page 15: Uninstalling The Adtran Ip Softphone
The ADTRAN IP SoftPhone can also be launched by double-clicking on the appropriate desktop shortcut icon. License Key When starting the ADTRAN IP SoftPhone for the first time, you will be prompted for a product-specific license key. Copy and paste this vendor-provided key into the on-screen field labeled License Key. Tuning Wizard The ADTRAN IP SoftPhone includes a Tuning Wizard that allows you to select available audio devices for use during calls. - Page 16 Installation and Setup ADTRAN IP SoftPhone User Manual Follow the steps below to complete the Tuning Wizard: 1. Select Next to begin the wizard. 2. Choose which type of device to configure. Copyright © 2006 ADTRAN, Inc. 61950859L1-1A...
- Page 17 ADTRAN IP SoftPhone User Manual 3. Choose the correct audio devices and mixers to use. Select Next to advance. 4. Adjust the speaker volume to a comfortable level. Select Next to advance. 61950859L1-1A Copyright © 2006 ADTRAN, Inc. Installation and Setup...
- Page 18 Installation and Setup ADTRAN IP SoftPhone User Manual 5. Adjust the microphone volume; listen to the playback of the recorded sample and make changes if necessary. Select Next to advance. 6. Select the type of Internet connection. Copyright © 2006 ADTRAN, Inc.
- Page 19 ADTRAN IP SoftPhone User Manual Installation and Setup 7. Select Finish to complete the wizard. 61950859L1-1A Copyright © 2006 ADTRAN, Inc.
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Page 20: Using The Softphone
USING THE SOFTPHONE The Dial Pad The ADTRAN IP SoftPhone provides an easy-to-use dial pad as the main User Interface. This feature provides quick access to both basic and advanced calling features. See Figure 1 below for an illustration of the ADTRAN IP SoftPhone User Interface. -
Page 21: Before Making A Call
Troubleshooting. Logging into a VoIP Account Upon starting the ADTRAN IP SoftPhone, when the dial pad first appears on screen, you will see the messages Initializing, Performing DNS Lookup, followed by Discovering Firewall in the call status screen. This normal ADTRAN IP SoftPhone behavior indicates that the softphone is discovering the network environment. -
Page 22: Figure 2. Settings Dialog Menu
This value is often the same as the User Name. This value is assigned by your administrator or VoIP service provider. This value is provided by your administrator or VoIP service provider. Copyright © 2006 ADTRAN, Inc. ADTRAN IP SoftPhone User Manual 61950859L1-1A... -
Page 23: Placing A Call
Logged in - Enter Phone Number appears in the call status screen. There are several ways to enter a phone number in the ADTRAN IP SoftPhone. You can select the digits of the ADTRAN IP SoftPhone’s on-screen numeric keypad, or enter the numbers/letters directly from the computer’s alphanumeric keyboard. -
Page 24: Placing A Call On Hold
Settings The softphone includes a Settings dialog that provides access to a variety of settings for configuring SIP accounts as well as user interfaces. Right-click on the ADTRAN IP SoftPhone to bring up the context menu; then choose to access the Settings dialog. The settings dialog can also be accessed by Settings pressing F8 on your keyboard. -
Page 25: Window Controls
By default, all actions will be allowed for the contact. To prevent a particular contact from reaching an ADTRAN IP SoftPhone user in a certain way, uncheck the box in the corresponding column. For example, to prevent a contact from phoning, uncheck... -
Page 26: Extended Calling Features
These features include call conferencing and call transfer, each of which is covered below. Call Conferencing The ADTRAN IP SoftPhone supports conference calling for up to seven parties. Each party in the conference call can hear and speak to every other participant. Starting a Conference Call You may host a conference by calling the other parties, or by allowing them to arrange the call themselves. -
Page 27: Call Transfer
CODECs such as G.729 to preserve audio quality during large conference calls. Call Transfer The ADTRAN IP SoftPhone allows the transfer of an active call to a third party. There are two different types of call transfer – unattended and attended. -
Page 28: Call Forwarding
5. Select Do Not Disturb The ADTRAN IP SoftPhone map be set to a Do Not Disturb (DND) mode. When the softphone is set to this mode, all incoming calls will be sent to voicemail or given a “busy” indication. -
Page 29: Auto-Conference
To flash, select the FLASH button within the on-screen dial pad. If the user is in an active call, selecting FLASH will provide a new line. If the user selects FLASH while receiving a call, the softphone will answer. If a line is on hold, selecting FLASH will allow the ADTRAN IP SoftPhone user to speak with that person. -
Page 30: The Contact Drawer
THE CONTACT DRAWER As with similar features on cell phones, the ADTRAN IP SoftPhone allows users to store a list of contacts in a virtual phone book. To open the ADTRAN IP SoftPhone Contact Drawer, select the gray arrow button toward the extreme right edge of the softphone application. -
Page 31: Exporting Contacts
SIP URL Proxy ID Exporting Contacts The ADTRAN IP SoftPhone phone book can be exported into a CSV file. To do this, select the menu item from the Calls & Contacts menu in the Contact Drawer. The ADTRAN IP Contacts SoftPhone will prompt you to specify the name of the CSV file and the location where the file is to be saved. -
Page 32: The Settings Dialog
ADTRAN IP SoftPhone User Manual THE SETTINGS DIALOG The ADTRAN IP SoftPhone includes a Settings dialog which provides access to a variety of relevant settings. Right-select on the softphone to bring up the context menu; then choose to access the Settings ADTRAN IP SoftPhone’s settings dialog. -
Page 33: Figure 5. Firewall/Nat Menu
ADTRAN IP SoftPhone User Manual Enable this SIP Account Display Name User Name (Required) Password Authorization User Name Register with Domain Use as Outbound Proxy SIP Listen Port Clear Button Firewall/NAT Figure 5 shows the Firewall/NAT menu for a SIP account configuration. Detailed information on these configuration options is listed below. -
Page 34: Figure 6. Server-Side Storage Menu
When set to Never, the firewall outbound proxy’s address will be sent. STUN Server Set this value to enable the ADTRAN IP Softphone to override the STUN host. The STUN protocol is the preferred protocol for detecting firewall and NAT status. -
Page 35: Figure 7. Sip Account Advanced Menu
Figure 7 shows the Advanced menu for SIP account configuration. Use this menu to further customize your SIP account. Forwarding options are specified here. The ADTRAN IP SoftPhone can be set to not forward calls, to forward call to a specified URL, or to forward calls to a specified voicemail URL. -
Page 36: Media
Packet Loss Concealment (PLC) will improve audio quality during audio packet loss. Select this box to enable. Automatic Gain Control Automatic Gain Control (AGC) allows the ADTRAN IP SoftPhone to adjust the microphone volume for optimal audio quality. Select this box to enable this feature. Figure 8. Media Audio General Menu Copyright ©... -
Page 37: Figure 9. Media Audio Devices Menu
Force Sampling Rate Different values may be chosen for better sound quality. Voice Activity Detection Voice Activity Detection (VAD) allows the ADTRAN IP SoftPhone to detect speech activity. Change these values to alter the sensitivity. 61950859L1-1A Figure 9. Media Audio Devices Menu Copyright ©... -
Page 38: Figure 10. Media Audio Advanced Menu
Figure 10. Media Audio Advanced Menu Codecs The ADTRAN IP SoftPhone allows the selection of various audio CODEC(s) to use for calls. Audio CODECs describe the format by which audio streams are compressed for transmission over networks. While some CODECs require less bandwidth than others, lower bandwidth often exhibits lower voice quality. -
Page 39: System
Check this box to enable auto dialing after a certain time span. If you are not able to dial the number before the ADTRAN IP SoftPhone starts dialing, uncheck this box. Build Information The product version of the ADTRAN IP SoftPhone is displayed here. Technical Support may ask for this value to identify the appropriate softphone version. 61950859L1-1A to save the settings. -
Page 40: Figure 12. System Advanced Menu
The Settings Dialog ADTRAN IP SoftPhone User Manual System Advanced Figure 12 shows the System Advanced menu for the system configuration. Use this dialog to change DTMF and SDP settings. When the information is complete, select to save the settings. -
Page 41: User Interface
ADTRAN IP SoftPhone User Manual IP Address Info The ADTRAN IP SoftPhone is set to automatically detect the local IP address. If the softphone is having difficulty detecting the correct values, uncheck the auto-detect box and enter the local and NAT IP addresses instead. -
Page 42: Figure 15. User Interface Advanced Menu
The Settings Dialog Launch When Windows Starts Check this box to allow the ADTRAN IP SoftPhone to start when the user logs in to Windows. User Interface Advanced Figure 15 shows the User Interface Advanced menu for the User Interface configuration. Detailed information on these configuration options is listed below. -
Page 43: Diagnostics
Use the Diagnostics menu to set advanced diagnostics options. Press to view the diagnostics log. Figure 16 shows the options available. An ADTRAN Technical Support representative may ask you to adjust these values when trying to debug a problem. Figure 16. Diagnostics Menu 61950859L1-1A Copyright ©... -
Page 44: License Key
ADTRAN IP SoftPhone User Manual License Key Use the License Key menu to enter the product license key. This number is provided by ADTRAN when your serial number is registered. Figure 17 shows the License Key menu. After entering the license key number, select to save the setting. -
Page 45: Application Hot Keys
ADTRAN IP SoftPhone User Manual APPLICATION HOT KEYS The ADTRAN IP SoftPhone includes a number of keyboard shortcuts available for many of its functions. A list of keyboard shortcuts is shown in Table 6 below: Select Line 1 Select Line 2... -
Page 46: Appendix A: Troubleshooting
Firewall and NAT Issues If the computer is behind a firewall, certain ports must be open for the ADTRAN IP SoftPhone to be able to communicate with a VoIP service provider. The required ports are listed below in Table 8. Please refer to applicable firewall documentation for help on opening ports. -
Page 47: Multiple Ip Addresses On The Same Computer
Multiple IP Addresses on the Same Computer If a user’s computer has more than one IP address, the ADTRAN IP SoftPhone may have difficulty choosing the correct address for softphone calls. To set the correct IP address manually, configure the following settings as instructed below: Settings Menu ->... -
Page 48: One-Way Audio
Appendix A: Troubleshooting There are several factors that may affect sound quality when using the ADTRAN IP SoftPhone. These include the quality of the network connection, quality of the network device, and headset model. Some of the common problems experienced are given below, along with useful tips on how to minimize their effect. -
Page 49: Diagnostic Log
Appendix A: Troubleshooting Diagnostic Log The ADTRAN IP SoftPhone writes diagnostic information to a log file. This log file can be displayed by pressing on the keyboard. The log is rather cryptic, but when having difficulties with the ADTRAN IP SoftPhone, it may become necessary to e-mail the log to your administrartor, Service Provider, or ADTRAN Technical Support representative. - Page 50 Appendix A: Troubleshooting ADTRAN IP SoftPhone User Manual Copyright © 2006 ADTRAN, Inc. 61950859L1-1A...
- Page 51 ADTRAN IP SoftPhone User Manual Index AC button 29 answering a call 23 audio devices 37 audio problems 47 auto-answer 28 auto-conference 29 call conferencing 26 close button 25 CODECs 38 contact drawer 30 contacts 30 context menu 24 CSV file 30...
- Page 52 SoftPhone 15 user interface 20 menu 41 using the Softphone 20 ADTRAN IP SoftPhone User Manual voicemail 39 VoIP account 21 volume adjustment 24 warranty and customer service 4 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A...