CYBEX Pro+ Owner's Service Manual page 59

Customer
Service
Page 6-2
Cybex Pro+ Treadmill Owner's & Service Manual
1. Call the Customer Service Hotline listed above for the return of any item that is
defective.
2. Provide the technician with a detailed description of the problem you are having or the
defect in the item you wish to return.
3. Provide the model and serial number of your treadmill. The serial number is located on
the front panel of your treadmill. The serial number begins with a letter, for example:
R09-1 013311 00.
4. At Cybex's discretion, the technician may request that you return the problem: part(s) to
Cybex for evaluation and repair or replacement. The technician will assign you an RMA
number and will send you an ARS label. The ARS label and RMA number must be
clearly displayed on the outside of the package that contains the item(s) to be
returned. Include a description of the problem, the serial number of the treadmill and
the name and address of the owner in the package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.,
1 0 Trotter Drive
Medway, MA 02053
NOTE: Merchandise returned without an RMA number on the outside of the package or
shipments sent C.O.D. will not be accepted by the Cybex receiving department.
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