Interquartz IQ750 Quick Reference Manual

INTERQUARTZ IQ750 and IQ750EHS QUICK START-UP GUIDE
The IQ750 and IQ750EHS offer superior performance and durability and 11. The display will show "CLOCK STORED" and the date and time will
are covered by a 10 year warranty. be updated.
Note: use Cursor
Model IQ750 offers many features including headset support, handsfree the above procedures.
speakerphone, caller ID display, headset support, phone book and
memories. HEADSET CONNECTION
Model IQ750EHS offers the above PLUS integrated operation with CORDED HEADSET
Plantronics wireless headsets with full EHS (Electronic Hook Switch)
Connect the headset's cable to the socket at the rear marked
capability. This means that calls can be answered and terminated
"Headset". Please see the following sections entitled "HEADSET
directly from the headset. POLARITY SWITCH" and "HEADSET MIC ADJUST CONTROL" to learn
about the settings needed for your headset.
To view/download a complete list of features and a more detailed user
manual, please visit www.interquartz.com.au WIRELESS HEADSET (IQ750) with HANDSET LIFTER
Connect the headset as shown in Fig 1. The connections shown
INSTALLATION
illustrate the *Plantronics CS60 and the use of an optional handset lifter
(a Plantronics accessory) and are to be used as a guide. Connections
Install the IQ750 or IQ750EHS on a desk, table or shelf away from
using other headsets and lifters are similar.
excessive heat, damp, dust, direct sunlight, vibration, and sources of
electrical or electromagnetic or radio frequencies. If the unit is to be
WIRELESS HEADSET using EHS mode (IQ750EHS)
wall-mounted, use the IQ235 WALL MOUNTING BRACKET or Wall
Connect the headset as shown in Fig 2. The connections shown
Mount Kit No. 3 (please order separately).
illustrate the *Plantronics CS60 and the use of the Interquartz EHS
cable (supplied with the IQ750EHS) and are to be used as a guide.
UNPACKING
Connections using other headsets are similar. More details of settings
The carton contains the following:
for other headset models can be obtained from Interquartz.
Telephone body and handpiece
Coiled Handset cord, line cord and Interquartz EHS Cable (for
On Line Indicator
IQ750EHS only)
The IQ750EHS is fitted with a jack to support the operation of an On
9VDC Adaptor
Line Indicator (not manufactured by Interquartz). Connect the OLI into
This Quick Start-Up Guide
the OLI Jack on the telephone as shown in Fig 1 & 2.
Headset Stand (optional)
Headset Riser (optional)
*Plantronics is a trademark or registered trademark of Plantronics, Inc.
GENERAL SETTING UP
HEADSET POLARITY SWITCH
Fit the line cord and coiled cord and insert the power adaptor plug to
position to suit your Headset. Try each position to find the setting that
the power socket, and set the Ringer Volume and the Ringer Pitch
suits your Headset.
controls found on the underside. Lift the handset to check for dial tone
and to wake up the display. See following sections to complete the
setup.
LINE CONNECTION
This telephone is supplied with a modular plug compatible with RJ45
and RJ11/12 modular sockets, with the centre pair being reserved for
speech and signalling. Other types of plugs and cords are available on
request.
Fig. 5 HEADSET MIC ADJUST CONTROL
NEW TIMER
REPEAT AM
CALL# PM HEADSET MIC ADJUST CONTROL
Headset's outgoing microphone level (adjust with a small screwdriver).
To make a Headset mic level adjustment, make a call and speak via the
Headset. Then, during the call, lift the Handset and use the other
party's help to decide if your voice level is the same loudness. If not,
press HANDSFREE/HEADSET to reactivate the Headset microphone
Fig. 4 DATE AND TIME SET UP DISPLAY
and use the control to adjust the Headset's mic level. Clockwise rotation
increases the Headset mic output level. Note: the recommended
It is recommended to set up the Date and Time during installation to
settings in Fig 1 & 2.
ensure correct functioning of the Date display, as follows:
TIMER KEY
FIRST TIME INSTALLATION OF DATE AND TIME
To use the timer function as a stop watch when the telephone is idle
The display will automatically show step by step prompts to guide you
(not in use on a call)
through the Date and Time setup procedure. The following procedure
1. Press TIMER once to view the last timer value
assumes that all steps in the "General Setting Up" have been carried
2. Press TIMER again to start the timer; the timer will count up from
out.
00:00 to 59:59 and then roll over to 00:00 again
1. If the display is blank, lift the Handset briefly to wake up the
3. Press TIMER once more to stop the timer; the display will show the
telephone and replace the Handset in the cradle
timer value for 10 seconds
2. For 10 seconds the display will show "20100101" and "DATE-
4. Press TIMER again to resume the clock display in less than 10
YYYYMMDD" when the unit is first powered up
seconds if required.
3. If the display is alive but not showing "20100101" and "DATE-
To use the timer as a call timer, telephone will automatically enter the
YYYYMMDD", press STORE, TIMER; the display will return to the
Timer mode when commencing a call. After hanging up, the timer will
"20100101" and "DATE-YYYYMMDD" mode for a further 10
stop and its value will stay on the display for 10 seconds.
seconds
4. Enter Year (4 digits), Month (2 digits) and Date (2 digits)
BRIGHTNESS ADUSTMENT
5. Hour Mode Setting - the display will now show "1-12HR 2-24HR"
Press Cursor to darken the display
6. Press 1 for 12 hour mode or 2 for 24 hour mode display (if 24 hour
Press Cursor to brighten the display
mode was chosen, please go to step 9)
7. If 12-hour mode was selected above, the display will show "1-AM 2-
BASIC OPERATION
PM"
8. Press 1 or 2 to select AM or PM time display
IQ750 or IQ750EHS can be used in the same way as a normal
9. The display will show "TIME-HHMM" after completion of the Hour
telephone; simply lift the Handset to answer an incoming call, or lift the
Mode Setting
Handset and dial on the Keypad to commence an outgoing call. Please
10. To set the current time enter 2 digits for the hour, followed by two
refer to other sections for more about Handsfree, Headset, Caller ID
digits for the minutes
display and Memory operations. The telephone will also operate in a
basic mode when mains power has failed (will automatically power up
approximately 1 second after lifting handset). If 4 x AA Alkaline
batteries (not supplied) are fitted in the absence of mains adaptor or
during mains power failure, they can provide up to one month's support
or to correct your numeric entries at any stage in of all functions.
Please see the Quick Start-up Guide overleaf for information
regarding general operation and controls. Should you require
assistance or have any queries, please send an email to
enquiries@interquartz.com.au
HOLDING AND TRANSFERRING CALLS
your system type, so please check your system's Extension User Guide
to find out how to use the RECALL Key. It is sometimes known as the
Flash or Facility Key.
MESSAGE WAITING LIGHT COMPATIBILITY
If you have a PABX system, an optional circuit may be fitted to suit - the
red lens in the top right hand corner will light. If you have a Centrex
system (eg. Spectrum, Customnet) or a compatible residential line
service such as Telstra Messagebank, the Caller key indicator and the
"Mail" (envelope) icon will flash and "MESSAGE WAITING" will be
displayed. To retrieve your message, consult your voice mail system
user guide.
HEADSET OPERATION
USING A CORDED HEADSET
HEADSET/HANDSET/HANDSFREE MODES
between one mode to any other as follows:
1. To swap to the Handset from the Headset during a call, lift Handset
2. To swap from the Handset to the Headset during a call, press
HANDSFREE/HEADSET.
TRAINEE/SUPERVISOR MODE
Headset to be used in tandem. This will enable a supervisor to monitor
- (Fig. 5) - Set this switch in either
a trainee's progress during a call, or "take over" a call. The following
procedures assume that the trainee is using the Headset and a call is in
Reversed headset progress.
polarity
Normal headset 1. During a trainee's call the supervisor may lift the Handset (Handsfree
polarity
/ Headset indicator will turn off)
2. Quickly press HANDSFREE/HEADSET and the indicator will
illuminate
3. The trainee may continue the conversation with the supervisor only
listening to the call.
USING A WIRELESS HEADSET (IQ750EHS)
To answer or start a call, press the Headset's Call Control key (this is
typically the button on the headset's earpiece: see Headset User
- (Fig. 5) - Set to adjust your
Guide). During the call, various functions of the IQ750EHS will be
disabled or modified to protect the wireless headset user's privacy while
maintaining their control of the call, as follows:
1. The MUTE Key will not respond (use the Headset's mute function
instead)
2. The Handset, if lifted off the cradle, will not interrupt the headset and
cannot disconnect the call if replaced in the cradle. There will be no
audio to or from the handset.
3. The red indicator on the HANDSFREE/HEADSET Key, when ON, will
signify that the telephone is in use. However, pressing this key will
not disconnect the call.
The telephone will resume its normal functions as described elsewhere
in this manual when the call on the wireless headset is terminated or if
the telephone is connected to a corded headset.
On Line Indicator
The OLI will be illuminated whenever there is a call on the telephone.
Silent Ringing
Designed for call centers or any application where call-related noise is
to be kept to a minimum, this feature allows incoming calls to ring
silently; the operator is aware of the incoming call, but the telephone
does not add to the room noise even when ringing.
To use the telephone in Silent Ringing mode:
1. Set the Ringer Volume Switch to the OFF position (signified by the
square symbol without a bell symbol inside it)
2. Put your Headset on and wait for the next incoming call
3. When a call arrives, the Ringer/Message Waiting Indicator will flash
and the operator will hear the ringing tone at a low level in the
Headset
4. Press HANDSFREE/HEADSET to answer the call.
ALERT LIGHT SUPPORT - The IQ750 or IQ750EHS is designed to
support the "Alert Light" available on some Headsets. When pressing
HANDSFREE/HEADSET on the telephone, the "Alert Light" indicator on
the Headset will be illuminated, signifying that the user is on a call. This
feature can be used effectively in call centre applications so that the
user's colleagues will be aware that the user has a call in progress.
CALLER ID DISPLAY
When an incoming call is received, information including the Caller's
name, number, date & time will be transmitted to your Caller Display
Telephone between the first and second rings. The Caller's name will
- This is dependent on
be displayed if delivered with the Caller's number or if the number
matches to numbers stored in the Direct Access or Directory Memories.
The IQ750 and IQ750EHS are also Call Waiting compatible.
Caller ID during an incoming call:
1. The Ringer sounds and the Ringer Indicator will flash
2. After about 1 second, the Caller's information is displayed on the
display
3. If the call is not answered, the Caller's information will be kept on the
display for a further 10 seconds after the last ring; the Caller key
indicator will also flash.
The Caller List can store up to 80 caller records. When it has reached
its full capacity, the oldest record will be replaced by the new call.
To view the Caller List and dial a Number from the Caller List
1. Press CALLER to display the most recent incoming call; if there is no
entry in the Caller List, the display will show "NO ENTRIES"
2. Press SCROLL up to move on to the previous call; subsequent
- A call can be switched
presses will display successively earlier calls
3. To dial a number displayed; press DIAL
4. If the end of the Caller List is reached, the display will show "END OF
LIST"; you may continue to scroll up or down to review the list again
5. If you choose not to dial any number from the Caller List, the display
will revert to clock mode in 10 seconds.
- Allows for the Handset and a
To store a Call into a Direct Access Memory
1. Press CALLER, the most recent incoming Caller's name and number
will be displayed
2. Press SCROLL up or down to select the number you want to save
into the Direct Access Memory
3. Press STORE; the display will show "STORE"
4. Press a Memory Key (One-Touch or Two-Touch Memory Key); and
the display will show "ENTER NUMBER" below the telephone number
5. Press STORE to confirm. You can use Cursor or
number before saving
6. The display will show the Caller's name; press STORE to confirm.
You can use the Cursor or to edit the name before saving
7. The LCD will show "MEMORY STORED"
To store a Call into the Directory Memory
1. Press CALLER, the most recent incoming Caller's name and number
will be displayed
2. Press SCROLL up or down to select the number you want to save
into the Directory Memory
3. Press STORE; the display will show "STORE"
4. Press DIRECTORY; and the display will show "ENTER NUMBER"
below the telephone number
5. Press STORE to confirm. You can use the Cursor keys to change the
number before saving
6. The display will show the Caller's name; press STORE to confirm.
You can use the Cursor keys to edit the name before saving
7. The display will show "DIRECTORY STORED"
To delete a Call from the Caller List or to delete the entire Caller List
1. Press CALLER and press SCROLL up or down to find the entry you
wish to delete
2. To erase the displayed call, press CLEAR twice in rapid succession;
the display will show "ERASED"
3. To erase the entire Caller list, press CLEAR twice in rapid
succession and hold the key down on the second depression; the
display will show "HOLD TO CLR CALL"
4. To prevent entire directory erasure release the CLEAR key at this
time before 6 seconds has elapsed; otherwise keep holding the key
down and go to the next step
5. 6 seconds from step 3 the directory will be deleted and the display
will show "CALL MEM CLEAR".
Note: See MEMORY OPERATION section for more details of storing
and dialing operations using Direct Access and Direct Memories.
MEMORY OPERATION
Model IQ750 or IQ750EHS has 20 Direct Access Memories, 100 Directory
Memories, 80 Caller List and 5 Last Number Redial Memories. All
memories have a maximum 32 digits capacity and 16 characters name
capacity.
The Caller List, Direct Access and Directory Memories are non-volatile (no
batteries needed). Memory Storage can be done in either off-line (with
adaptor or battery powered) or on-line. To enter any number, press
desired digits. To enter letters for name entries, use the letters marked on
the keys. For example, press key 7 (P, Q, R, S) once to enter P, twice to
enter Q and so on. Press Cursor to make a space. To store, lift
Handset or press HANDSFREE/HEADSET before commencing the
procedures described for storing numbers and names into the Direct
Access Memory and Directory Memory. You can store some of your
favorite network facility codes (e.g. Diversion, Call Forward, Call Back
etc). Consult your system User Guide for the codes that you need to store.
DIRECT ACCESS MEMORY
There are 20 Direct Access Memories accessible via 10 keys. Each
memory can store up to 32 digits plus Pause, , , and Recall. To delete
any incorrect digits while storing, use the Cursor or to move to the
unwanted character and press CLEAR.
To store a Number and Name
1. Press STORE; the display will show "STORE"
2. Press the Memory Key either once to store in a One-Touch memory or
twice for a Two-Touch memory; the display will show "ENTER
NUMBER"
3. Enter the telephone number and press STORE
4. Enter the name by using the Keypad and press STORE to confirm; the
display will show "MEMORY STORED"
To dial from a Direct Access Memory
Press the desired Memory Key either once to dial from its One-Touch
memory or twice to dial from its Two-Touch memory location.
Memory Lock
The upper row of memory keys can be pre-programmed and locked to
prevent them being overwritten. If your upper-row memory keys (the row
nearest the display, see Fig. 3 overleaf) are locked and prevent storage of
new numbers, please contact your system administrator, Interquartz or
your dealer to find out if they can be unlocked.
DIRECTORY MEMORY
The Directory Memory can store up to 100 names & numbers. When the
to change the
memory is full; the display will show "DIRECTORY FULL" If attempting to
store a telephone number and name that matches a previous entry, the
display will show "DIRECTORY EXIST"
To Store a Number and Name into Directory Memory
1. Press STORE; the display will show "STORE"
2. Press DIRECTORY; the display will show "ENTER NUMBER"
3. Enter the telephone number, then press STORE; the display will show
"ENTER NAME"
4. Enter the name by using the Keypad
5. Press STORE; the display will show "DIRECTORY STORED"
To dial from the Directory Memory using Name Search
1. Press DIRECTORY, the first entry in the directory will be displayed
2. On the keypad, press the key bearing the first letter of the name that
you wish to dial
3. Press SCROLL up or down to find the name and number, then press
DIAL to dial it out.
To edit an entry in the Directory Memory
1. Press DIRECTORY; the first entry in the directory will be displayed
2. Press SCROLL up or down to select the entry you want to edit
3. Press STORE; the first digit of the telephone number will begin to flash
4. Use Cursor or to navigate to the digit(s) to be changed and make
the necessary changes
5. Press STORE to confirm
6. The first letter of the name will flash; use Cursor or to navigate to
the letters to be changed and make the necessary changes
7. Press STORE to confirm; the display will show "DIRECTORY STORED"
To delete an entry from Directory Memory
1. Press DIRECTORY; the first entry in the directory will be displayed
2. Press SCROLL up or down to select the entry you want to delete
3. Press CLEAR twice briefly; the display will show "ERASED".
Caution: If CLEAR is pressed continuously for 6 seconds, the entire
directory list may be deleted.
LAST NUMBER REDIAL MEMORY
There are 5 Last Number Redial Memories with a maximum of 32
digits each.
Using the Last Number Redial Memory
1. To dial the most recently dialled number, press REDIAL. If you
require an earlier number go to step 2, otherwise proceed to step 3
2. Press SCROLL up or down to select a number from the 5 redial
memories. The most recently dialled number will be identified as
"REDIAL 1" on the display
3. Press DIAL to dial the selected number.
See REDIAL KEY for Direct Redial Function
CALLER LIST
The Caller List can store up to 80 callers' details. When viewing the
calls, the "CALL #" "NEW" "REPEATED" "ANSWERED"
"UNANSWERED", prompts as well as Date and Time details provide
information about the incoming call displayed in the list.
THUNDERSTORMS
The telephone, in common with household electrical appliances, can
be a source of electric and acoustic shock during thunderstorms. The
possibility of a telephone user experiencing a shock is minimal.
Nevertheless, customers should be aware of some simple precautions
to follow during thunderstorms:
Use your telephone only for calls of the utmost urgency. Keep these
calls brief. Whilst using your telephone keep clear of electrical
appliances and metal fixtures such as: stoves, air conditioners,
refrigerators, window frames and sinks.
WARRANTY - 10 YEARS
Interquartz (A'Asia) Pty Ltd warrants the original purchaser against
failure, under normal usage and in the environment and network for
which it was designed, resulting from defective material and
workmanship at time of manufacture for a period of TEN YEARS from
the date of purchase. For a more complete Warranty statement please
consult the full User Manual.
SERVICE
Please call 1800 6 IQTEL (1800 647 835) from anywhere in Australia
to arrange service or repair of your telephone.
3C9875001S03