Troubleshooting - Century Falcon 4 Plus Series User Manual

5-9. Troubleshooting

Problem
LCD Display shows no message after
power on the printer
LED light indicates error messages after
printing stops
Printing started, but nothing was printed
on the label
When printing, label is jammed/tangled
up
When printing, only part of the contents
were printed
When printing, part of the label wasn't
printed completely
The printout is not in desired position
When printing, page skipping occurs
Unclear printout
When using cutter, label wasn't cut
straight
When using cutter, label wasn't cut
successfully
When using cutter, label couldn't feed or
unexpected cutting occurs
When using stripper, the function is not
working correctly.
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Note
Your dealer is knowledgeable about Falcon Plus printers, printing software, and your unique
system. Please contact your local dealer for technical support.
Falcon 4 Plus/Falcon 6 Plus User's Manual
Recommended Solution
Check the power cable
Check for software setting or program
command errors
Replace with suitable label or ribbon
Check if label or ribbon is all out
Check if label is jammed/tangled up
Check if mechanism is closed (Thermal Print
Head not positioned correctly)
Check if sensor is blocked by paper/label
Check for abnormal cutter function or of no
actions (if cutter is installed)
Check if label is placed upside down or if
label is not suitable for the application
Select the correct printer driver
Select the correct label and print type
Clean the label jam, and if label is stuck on
Thermal Print Head, please remove it by
using soft cloth with alcohol.
Check if label or ribbon is stuck on the
Thermal Print Head
Check if application software has errors
Check if start position setting has errors
Check if ribbon has wrinkles
Check if ribbon supply shaft is creating
friction with the platen roller. If the platen
roller needs to be replaced, please contact
your reseller for more information
Check if power supply is correct
Check if Thermal Print Head is stained or
dusted
Use internal command "~T" to check Thermal
Print Head can print completely
Check the media quality
Check if sensor is covered by paper or dust
Check if liner is suitable for use, please
contact reseller for more information
Check if label roll edge is aligned with Label
Width Guide
Check if error occurs on label height setting
Check is sensor is covered by dust
Check print darkness setting
Check if Thermal Print Head is covered with
glue or stain
Check if label is set up straight
Check whether label thickness exceeds
0.16mm
Check if cutter is installed properly
Check if Paper Feed Rods are sticky
Check if stripper sensor is covered with dust
Check if label is installed properly
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