Queue - ATCOM IPPBX IP08 User Manual

IPPBX IP08 User Manual
Parallel
Ring all the members at the same time.
Serial
Ring all the members one by one.
No answer forward to
Set the failover destination if there is no answer.

7.3 Queue

Usually used in Call Centre to queue customers for the next available operator.
1) General
Queue Name
Name of the queue
Queue Number
Extension number of the queue, dial it to get into the queue
Queue Password
Used as authentication for users before being dynamic agent.
Queue Agent Timeout
Ring timeout in seconds when calling an agent
Queue Max Wait Time
The maximum time in seconds for a caller can wait in the queue before being pulled out. (0 means unlimited)
Queue Ringing Strategy
Strategy for IPPBX ring the agents.
RingAll: Ring all available agents simultaneously until one answers.
LeastRecent: Ring agents which was least recently called.
~ 40 ~
ATCOM TECHNOLOGY CO., LIMITED