ATCOM IPPBX IP08 User Manual
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ATCOM IPPBX IP08 User Manual

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IPPBX IP08 User Manual
For Firmware Version: V4.0
2015-11-12

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Summary of Contents for ATCOM IPPBX IP08

  • Page 1 IPPBX IP08 User Manual For Firmware Version: V4.0 2015-11-12...

  • Page 2: Table Of Contents

    IPPBX IP08 User Manual Contents Contents....................................0 Introduction................................3 Connection and Change IP Address of IPPBX....................4 Connection..............................4 WAN Settings..............................6 LAN Settings..............................7 DHCP Server..............................8 System Status................................9 General................................9 Trunk Status..............................10 Extension Status............................10 PBX Settings................................11 Extensions..............................11 SIP extensions............................15 3.2.1 Add new extensions.........................15...
  • Page 3 IPPBX IP08 User Manual Create SIP trunks............................26 Check SIP Trunk Status..........................28 Make outbound calls..........................29 Make inbound calls............................ 30 Create Service Provider to connect two IP PBXes..................32 Create Service Provider..........................32 Check Service Provider Status........................ 33 Make outbound calls..........................33 Make inbound calls............................
  • Page 4 IPPBX IP08 User Manual 7.10 SIP Settings..............................50 Audios..................................52 8.1 Music On Hold..............................52 8.2 Custom Prompts............................52 8.3 Language Setting............................52 Network Settings..............................52 9.1 Web Access..............................52 9.2 Firewall................................53 9.3 Port Forwarding............................56 9.4 DDNS................................57 9.5 VLAN................................57 9.6 VPN................................57 System Settings.............................58 10.1 Change Password.............................

  • Page 5: Introduction

    Introduction Overview of the IPPBX ATCOM IPPBX is a SIP-based IP voice switch with a small embedded OS and rich GUI (Graphical User Interface), providing a powerful networking and corporate communication function. With it, users can quickly deploy an internal communication system for enterprise, as well as configure conveniently applications and value-added services on IP PBX via its GUI, to fit enterprise's own various demands.

  • Page 6: Connection And Change Ip Address Of Ippbx

    IPPBX IP08 User Manual Caller ID IP Restriction BLF Support Firewalls Music on Hold DDNS Video Call DHCP Server PPPoE VLAN Port Forward VPN client External Storage Auto Provisioning Storage Quota Privilege Custom Dialplan Auto call recording Integrated built-in packet capture tools 2.
  • Page 7 IPPBX IP08 User Manual NOTE: It’s recommended to re-set IP address of IPPBX via WAN at the first time, Since DHCP server on LAN port is enabled by default, Other DHCP client enabled devices in the network may obtain IP from IPPBX rather than real DHCP server.

  • Page 8: Wan Settings

    IPPBX IP08 User Manual 2.2 WAN Settings There are three ways to set an IP address to WAN port: DHCP, Static IP, PPPoE. DHCP IPPBX will obtain an IP address automatically from DHCP server when rebooting. It’s not recommended to choose this option unless there is a reserved IP for IPPBX in DHCP server so that IPPBX can keep the same IP all the time.

  • Page 9: Lan Settings

    IPPBX IP08 User Manual 2.3 LAN Settings DHCP Yes: IPPBX will get an IP address from DHCP server, Not recommended. No: Configure IP address manually for LAN. Default is NO. Yes: IPPBX will act as a router, all the devices connected to LAN can access the network connected to WAN.

  • Page 10: Dhcp Server

    IPPBX IP08 User Manual Set the DNS server for LAN network interface. IP Address 2 / Subnet Mask 2 Set the failover IP address for LAN network interface. 2.4 DHCP Server The Dynamic Host Configuration Protocol (DHCP) is a network protocol used to configure devices that are connected to a network (known as hosts) so they can communicate on that network using the Internet Protocol (IP).

  • Page 11: System Status

    IPPBX IP08 User Manual NOTE: All the network settings will take effect immediately when you save the change. 3. System Status 3.1 General ~ 9 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 12: Trunk Status

    IPPBX IP08 User Manual Product Model Show the model of this IPPBX Firmware Version Show the firmware version System Uptime Show the time how long the system has been running System Current Time Show the current time 1) Network Show the network setting of IPPBX 2) Peripheral Show what kinds of / how many modules are detected.

  • Page 13: Pbx Settings

    IPPBX IP08 User Manual Idle: The extension is registered and idle. Busy: The extension is on the phone. Ringing: The extension is ringing. Hold: The extension is on hold Unavailable: The extension is not registered and unreachable. NOTE: If this page response slowly, please be patient to wait the output before check other pages. Otherwise, other pages cannot be displayed correctly since IPPBX is accessing database while status checking, and database is locked for other pages’...
  • Page 14 IPPBX IP08 User Manual It needs support of FXS module, the module installed in IP08 can be: AX210S: dual FXS port AX210XS: one FXO port and one FXS port Analog phone is available to make calls once connected to the corresponding FXS port, IPPBX configures FXS extension automatically when FXS module is detected and they can’t be deleted.
  • Page 15 IPPBX IP08 User Manual Rxgain Adjust the volume sent to FXS extension. There are 3 options: 20%,60%,100%. Txgain Adjust the volume sent out by FXS extension. There are 3 options: 20%,60%,100%. 5) Flash Hook Flash Detection Time Sets the amount of time, in milliseconds, that the hook-flash must remain depressed in order for IPPBX to consider such an event a valid flash event.
  • Page 16 IPPBX IP08 User Manual 7) Other Options Pickup Group Allows extension to answer someone else’s telephone call by dialing the group call pickup code (defined in PBX Settings->Feature Codes->General), the two extensions must be in a same pickup group. IPPBX supports 10 pickup groups: 0-10, None means the extension belongs to none pickup group, extensions in group None can’t pick up others’...

  • Page 17: Sip Extensions

    IPPBX IP08 User Manual When checked, user can login the administration web page of this extension with extension number and voice mail pin code as username and password. Storage Quota Privilege Set capacity of disk space for this extension to store voicemail in IPPBX.
  • Page 18 IPPBX IP08 User Manual 2) SIP Setting Try this setting when IPPBX is on a public IP, communicating with devices hidden behind a NAT device (broadband router). If you have one-way audio problems, you usually have problems with your NAT configuration or your firewall’s support of SIP+RTP ports.
  • Page 19 IPPBX IP08 User Manual Pickup Group Allows extension to answer someone else’s telephone call by dialing the group call pickup code (defined in PBX Settings->Feature Codes->General), the two extensions must be in a same pickup group. IPPBX supports 10 pickup groups: 0-10, None means the extension belongs to none pickup group, extensions in group None can’t pick up others’...
  • Page 20 IPPBX IP08 User Manual Storage Quota Privilege Set capacity of disk space for this extension to store voicemail. Restricted: 1 M Basic: 2 M Regular: 3 M Privileged: 4 M Super: 5 M NOTE: If you have set System Settings -> External Storage and set Move Files Created Before 0 days ago.

  • Page 21: Modify Extensions

    IPPBX IP08 User Manual Set trusted IP: xx.xx.xx.xx/255.255.255.255, for example: 192.168.1.160/255.255.255.255 Set trusted network: xx.xx.xx.xx/subnet mask, for example: 192.168.1.0/255.255.255.0 b. Click to add multiple extensions. 4.2.2 Modify extensions a. Click behind an extension to edit the extension. b. Choose one or more extensions, click to modify them simultaneously.

  • Page 22: Feature Codes

    IPPBX IP08 User Manual 3.2 Feature Codes 1) General Call Recording Record a call while in the call. Dial Call Recording Code to begin recording and dial it again to stop recording during a call. Checking Voicemail Users can check their Voicemail by dialing this code on their phone.
  • Page 23 IPPBX IP08 User Manual Group Call Pickup Pick up a ring call for other extensions in the same pickup group. The call flow should be like below: 1. C calls A, phone A is ring, but A is not at his/her seat.

  • Page 24: Smtp Settings

    IPPBX IP08 User Manual Enable/Cancel Unconditional Call Forward Enable/Disable call forward Always function. Enable/Cancel Call Forward On Busy Enable/Disable call forward When Busy function. Enable/Cancel Call Forward On No-Answer Enable/Disable call forward When No Answer function. Call Forward to Number Set the destination for call forward to number by dialing *74 (default code, can be changed), if the number is not set yet, dial *74+number to set it.
  • Page 25 IPPBX IP08 User Manual The password for above Email Address/Account. SMTP Server SMTP server that above email address/account is located in. Port Port for SMTP server, for example: Gmail server use port 465 to send / receive email. Use SSL/TLS to send secure message to server Some servers need to authenticate sender before sending email, then the box should be checked.

  • Page 26: Conference

    IPPBX IP08 User Manual Envelope Envelope controls whether or not IPPBX will play the message envelope (date/time) before playing the voicemail message. Review Let a caller review their message before committing it to a mailbox. Delete Messages After Notification When voicemail to email is set, after voicemail is sent out via email successfully, the voicemail will be deleted from IPPBX.

  • Page 27: Options

    IPPBX IP08 User Manual 3.6 Options 1) General Preference Ring Timeout Default Ring Timeout for an extension if Ring Out for it is not set. Max Call Duration This defines the maximum amount of time in seconds for a interior call, 0 means no limit, default is 6000s.

  • Page 28: Create Sip Trunk To Communicate With Voip Provider

    IPPBX IP08 User Manual 2) Extension Preference. Defines the range for VOIP / FXS / Ring Group / Voice Menu / Paging Group / Conference / Queue Extensions. The extension length must be between 3 and 9 digits. The maximum quantity can be supported for each are as...
  • Page 29 IPPBX IP08 User Manual Define the maximum quantity of outbound connections (simultaneous calls) that can be used on this trunk. Inbound calls are not counted in. 0 means no connection limit. Preferred Code Set the allowed codec and priority for this trunk.

  • Page 30: Check Sip Trunk Status

    IPPBX IP08 User Manual < === Do not set DOD, The other end of the trunk will show original (interior) extension number. DOD is set ==== > The other end of the trunk will show DOD number. Check SIP Trunk Status After creating trunk, go to System Status ->...

  • Page 31: Make Outbound Calls

    IPPBX IP08 User Manual Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. Outbound Route Name A unique label to help you identify the outbound route. Dial Pattern A filter for marching numbers you dial, the call will be forwarded out via Selected Trunks only when it matches the dial pattern here.

  • Page 32: Make Inbound Calls

    IPPBX IP08 User Manual Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. 1) General Caller ID Define the Caller ID number to be matched on incoming calls. Leave this field blank to match any or no CID info.
  • Page 33 IPPBX IP08 User Manual Define the extension for DID number. This field is usually unavailable for most VoIP trunk, if you VoIP provider support DID, you can set it. You can only input number and ‘-’ in this field, and the format can be XXX or XXX-XXX.

  • Page 34: Create Service Provider To Connect Two Ip Pbxes

    IPPBX IP08 User Manual 5. Create Service Provider to connect two IP PBXes Service Provider is used to interconnect two IP PBXes, it must be created in both IP PBXes, after setting service provider and outbound route, extensions of each IP PBX can call the other’s directly according to the outbound route.

  • Page 35: Check Service Provider Status

    IPPBX IP08 User Manual Check Service Provider Status After setting service provider in the other PBX, the status will become to Registered. Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. The setting here is as same as that for SIP trunk, please refer to Chapter 4.3 to set it.

  • Page 36: Make Inbound Calls

    IPPBX IP08 User Manual Then 6000/6001 can dial 900-999 to corresponding extension (900-999) in other end directly. Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. Even there is no inbound route set, two IPPBXes can communicate with each other, however we can make it more functional with setting DID to those differ from local extensions.

  • Page 37: Make Outbound/Inbound Calls To/From Pstn Network

    IPPBX IP08 User Manual 6. Make outbound/inbound calls to/from PSTN network 6.1 Make sure FXO modules are installed If there are FXO modules installed in your IPPBX, IPPBX configures analog trunk automatically when they are detected. NOTE: Before using them, please make sure FXO port is connected with PSTN line (InService). The connection ~ 35 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 38: Make Outbound Calls

    IPPBX IP08 User Manual status can be checked in System Status -> Trunk Status 6.2 Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. Outbound Route Name A unique label to help you identify the outbound route.

  • Page 39: Make Inbound Calls

    IPPBX IP08 User Manual 6.3 Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. Just setting Selected Trunks and Path is OK. 1) General Caller ID Define the Caller ID number to be matched on incoming calls. Leave this field blank to match any or no CID info.

  • Page 40: Inbound Call Control

    IPPBX IP08 User Manual Select the trunks for which this inbound route apply. 3) Time Select appropriate time intervals for when this inbound route apply. 4) Path Set the destination for incoming calls. 7. Inbound Call Control 7.1 Time Interval Set the Time Interval for inbound route.

  • Page 41: Hunt / Ring Group

    IPPBX IP08 User Manual 7.2 Hunt / Ring Group This defines a 'virtual' extension that rings a group of phones simultaneously / one by one, stopping until any one of them is picked up. Ignore Call Forward By default, if there is call forward enabled in IP phone, IPPBX will call that forwarding number. when this option is checked, IPPBX will ignore that call forward setting.

  • Page 42: Queue

    IPPBX IP08 User Manual When MoH is choose, caller will hear MoH other than ring tone. Parallel Ring all the members at the same time. Serial Ring all the members one by one. No answer forward to Set the failover destination if there is no answer.
  • Page 43 IPPBX IP08 User Manual This allows a message like "Thank you for holding, your call is important to us." to be played at regular intervals while a caller is in the queue NOTE: The key point with announcements is that they are only played within the timeout/retry period set on the queue.

  • Page 44: Ivr

    IPPBX IP08 User Manual 7.4 IVR Callers are presented with a recorded menu and respond by selecting a digit or, in some cases, by entering an extension number. The automated attendant eliminates the need for a live operator to handle the call.
  • Page 45 IPPBX IP08 User Manual Voice Menu Name Name of the Voice Menu Voice Menu Number Extension number of the voice menu, dial it to get into the voice menu Key Timeout How long for IPPBX to wait user’s input Repeat Count...

  • Page 46: Disa

    IPPBX IP08 User Manual Key Press Event Dial digit to trigger corresponding event No Entry Forward to The destination for incoming call if there is none input Invalid Forward to The destination for incoming call if there is invalid input 7.5 DISA...

  • Page 47: Call Back

    IPPBX IP08 User Manual For example: Both City A and B have a IPPBX, IPPBX-A and IPPBX-B, they are connected with SIP trunk, and IPPBX-A has FXO trunk to connect local PSTN and outbound route for that, DISA can be used as below: 1.
  • Page 48 IPPBX IP08 User Manual 2. Set inbound route for FXO trunk: ~ 46 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 49: Inbound To Outbound

    IPPBX IP08 User Manual 3. Dial into IPPBX from PSTN number, and hang up immediately once the call is connected. Then IPPBX dial extension 6002, after 6002 answer the call, IPPBX dial caller and bridge them. 7.7 Inbound to Outbound Outbound Routes can act as destination in Inbound route settings, it let two ends connecting to IPPBX with trunk communicate directly.

  • Page 50: Sip Trunk To Fxo Trunk

    IPPBX IP08 User Manual 7.7.2 SIP trunk to FXO trunk 1. Set outbound route for FXO trunk. 2. Set Inbound route for SIP trunk/Service Provider. Since service provider is more flexible, here we use Service Provider as an example Destination...

  • Page 51: Custom Dialplan

    IPPBX IP08 User Manual 7.8 Custom Dialplan Click to upload Custom Dialplan. There are three types file: user, dialplan and dahdi. user This file aimed at defining a "user". It can define a user with an optional SIP phone, Dahdi phone and/or just about any other type of phone.

  • Page 52: Sip Settings

    IPPBX IP08 User Manual If a number in blacklist dial into IPPBX, caller will hear following prompt: “Then number you have dialed is not in service. Please check the number and try again.” Then system will then disconnect the call.
  • Page 53 IPPBX IP08 User Manual b. NAT The External IP, External Host and Local Network Identification settings are used if you use IPPBX behind a NAT device to communicate with services on the outside. External IP address Address that we're going to put in outbound SIP messages if we're behind a NAT. The externip and localnet is used when registering and communicating with other proxies that we're registered with.

  • Page 54: Audios

    IPPBX IP08 User Manual 8. Audios 8.1 Music On Hold Manage audio files for Music On Hold, the format should be .WAV (16 bit, mono 8000 Hz) and .GSM, the size should less than 4 MB. 8.2 Custom Prompts Manage prompts used for Voice Menu. It can be recorded by extensions or uploaded from local PC, the format should be .WAV (16 bit, mono 8000 Hz) and .GSM, the size should less than 4 MB...

  • Page 55: Firewall

    IPPBX IP08 User Manual 9.2 Firewall Firewall is used to prevent unauthorized connections. 1) Enable Firewall Check it to enable firewall. 2) Common Rule Accept/Drop the connections from remote hosts. Name A name for the rule. Description Simple description for the rule.
  • Page 56 IPPBX IP08 User Manual Accept: Accept the access from remote hosts. Drop: Drop the access from remote hosts. 3) Auto Defense Limit connections from remote hosts. Port Set the destination port range for connection. Protocol Set the protocol type for connection.
  • Page 57 IPPBX IP08 User Manual 4) SIP Defense: Limit connections to SIP port from remote hosts. Port Set the destination port range for connection. Protocol Set the protocol type for connection. SIP Packets The maximum packets can be handled per time interval.

  • Page 58: Port Forwarding

    IPPBX IP08 User Manual 9.3 Port Forwarding When IPPBX works as a router, it can forward connections to WAN to a device connected to LAN network. For example: user can access 192.168.10.2:80 (connected to LAN) by accessing xx.xx.xx.xx:8080 (xx.xx.xx.xx is the IP of WAN) ~ 56 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 59: Ddns

    IPPBX IP08 User Manual 9.4 DDNS Dynamic Domain Name Service (DDNS) is a service used to map a domain name to the dynamic IP address of a network device. IPPBX support 4 DDNS servers below, please go to the website of below servers and apply a domain name then fill related information here.

  • Page 60: System Settings

    Change the password for admin login, it will take effect immediately. 10.2 Auto Provisioning IPPBX can only configure ATCOM AT8XX serials IP phone via DHCP + TFTP way and SIP Subscribe + Notify way. Make sure your AT8XX IP phone is using the latest firmware.

  • Page 61: Configured Phones

    IPPBX IP08 User Manual Name: Input the name of this contact. Type: These are two types: Directory and Blacklist. Number: Input the number here. Upload phonebook You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones.
  • Page 62 IPPBX IP08 User Manual MAC Address Input the MAC address for the phone New Version Make sure your phone is with the newest version. If yes, IPPBX will generate the configuration file for IP phone. Manufacturer Choose the manufacturer. Enable or Disable DND.

  • Page 63: Unconfigured Phones

    IPPBX IP08 User Manual NOTE: If the firmware version is different from the one you’re going to load in IP phone, it will cause problems in IP phone. Line You can configure the line key settings for this IP phone.

  • Page 64: External Storage

    IPPBX IP08 User Manual 1) General There are two ways to set Date/Time for IPPBX: a. NTP server Make sure the connection between IPPBX and NTP server is OK, if the NTP server is located on Internet, the gateway of WAN should be right set so that IPPBX can access Internet.
  • Page 65 IPPBX IP08 User Manual NOTE: The shared folder must be based on Windows operation system. 1. Choose a window-based computer that is always in service 2. Create a folder 3. Share this folder 4. Set External Storage Net-Disk Host/IP IP of the PC...

  • Page 66: Firmware Upgrade

    IPPBX IP08 User Manual Choose what files should be move to PC according to their creation time. 0 means immediately. Note that even 0 is set, the size of call recording must be more than 60 M, that of CDR must be 10M. Then IPPBX will move them to PC.

  • Page 67: Reboot && Reset

    IPPBX IP08 User Manual 2) Restore Click Restore to restore corresponding backup, backup file can be uploaded from local PC. Backup will be used after IPPBX reboot. It can’t be used for different product models. 10.7 Reboot && Reset Reboot or Reset IPPBX.
  • Page 68 IPPBX IP08 User Manual ~ 66 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 69: Reports

    IPPBX IP08 User Manual 11. Reports 11.1 Call Detail Records Display the Call Detail Records, the operation for it can be search, delete and download. 1) Search Users can search the records they needs according to Source, Destination, and / or Time.

  • Page 70: Web Interface For Extension

    IPPBX IP08 User Manual Port Specify the destination port to get the packets. 12. Web Interface for extension PBX allows users to check their voicemail /Call Recording/CDR, and set personal settings. 1. Check Use Web Interface option in PBX Settings -> Extensions management settings to allow this extension to login its own web interface.
  • Page 71 IPPBX IP08 User Manual 2) Call Recording Checking 3) CDR Checking Users can check their CDR here. 4) Personal Settings Users can set voice mail / voice mail to email / follow me / ring timeout here. ~ 69 ~...
  • Page 72 IPPBX IP08 User Manual --Finish-- ~ 70 ~ ATCOM TECHNOLOGY CO., LIMITED...

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