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Troubleshooting
Before asking for technical support, please check the following symptoms and their possible causes and solutions. If the solu-
tions below do not solve the problem, or the symptom is not listed below, contact your installer or sales representative.
Power Related Failure
Symptom
The power cord insulation is
damaged.
The power cord, connector, or
power plug are hot-damaged.
The power cord gets warm or
hot if bent or pulled during use.
The power is not supplied.
CPU-Related Problems
Symptom
CPU is not Active.
Monitor video display is not sta-
ble.
OSD time and date format is
incorrect.
OSD time and date shows 1999
1 1.
84
Possible cause / Possible solution
The power cord, connectors, or power plug are damaged.
If you continue to use it, a fire or an electric shock may
occur.
Unplug the power plug immediately, and refer servicing of
the plug to qualified service personnel.
Is the power cord connected correctly?
Is the power plug firmly plugged into an outlet?
Insert the power plug firm into an outlet.
Possible cause / Possible solution
When using Standard System (No Redundant CPU)
Check if the Redundant CPU selector is set to NO.
When using Redundant System
Check if the cable is firmly connected between the SERIAL
ports of both CPUs.
When using Redundant System
Check if both CPUs are Active. In such a case, reboot the
CPUs. If the problem is not solved, contact service person-
nel.
Check the time and date format in the SYS.INI file using the
admin console.
The built-in battery needs to be replaced. Contact service
personnel.
Reference
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Reference
p. 28
p. 28
p. 44
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