Refund; Transaction Refund - QUORION CR 20 User Manual

5.4 Refund

A refund is used to return previously sold items. The PLU's
will be added to the stock and the money is returned to the
customer. The turnover in the reports will be corrected.
To refund an item, press the "Refund" key first and then
the item to be returned. The "Refund" key has to be
pressed before each item, if more than one item is being
returned. After refund the receipt can be continued with
normal sales or can be closed with a payment media.
Example: Refund of PLU 1 and 2:
1
Refund
Example: Exchange of PLU 1 and 2:
1
Refund
Example: Refund of 3.50 EUR from department 1:
3
Refund

5.5 Transaction Refund

The function "Transaction refund" operates just as the "Refund" function. The difference is that the
does not automatically return to normal sales mode after each item, but stays in refund mode until
you finish the receipt with a payment.
Press first the key "Transaction Refund" and then enter all items which should be returned. Please
note that it is not possible to switch into normal sales mode.
Example: Refund of PLU 1, 2 and 3:
Trans-
1
refund
PLU
Refund
2
PLU
5 0
2
PLU
22
CUSTOMER LOGO
REFUND
-1 PLU 1
REFUND
-1 PLU 2
---------------------------
-2 Total
Cash
2
PLU
PLU
1
3
PLU
-0,10
-0,20
-0,30
-0,30
PLU