Troubleshooting The Sg20B And Sg20 Bluetooth Base Station; Calling Product Support - Intermec SG20B User Manual

Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
Troubleshooting the SG20B and SG20 Bluetooth
Base Station

Calling Product Support

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If you have problems using the SG20B or the SG20 Bluetooth Base
Station, use this chapter to find a possible solution.
To talk to an Intermec Product Support representative:
• In the U.S.A. and Canada, call 1-800-755-5505
• Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to
Contact Us.
Before you call Intermec Product Support, make sure you have the
following information:
• SG20B and/or SG20 Bluetooth Base Station firmware version
• SG20B decode version
To get the firmware version and decode version
1 Run an application that can accept bar code information from the
SG20B:
• If you are using a USB Keyboard HID or keyboard wedge
interface for your SG20 Bluetooth Base Station or if your
SG20B scanner is connected to a Bluetooth device with the
HID Bluetooth profile, use Microsoft® Notepad.
• If you are using an RS-232 or USB Virtual Com interface for
your SG20 Bluetooth Base Station or if your SG20B scanner is
connected to a Bluetooth device with the SPP Bluetooth
profile, use the EasySet ISCP Terminal window (see
"Configuring Your System with EasySet" on page
2 Scan one of these bar codes:
Get firmware version - Scanner
www.intermec.com
SG20B Scanner + Bluetooth Base Station User's Guide
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47).