Scanning Difficulties - Brother ADS-2000 User Manual

Scanning Difficulties

Scanning Difficulties
Difficulty
TWAIN or WIA errors
appear when starting
®
to scan. (Windows
TWAIN or ICA errors
appear when starting
to scan. (Macintosh)
OCR does not work.
Vertical lines are seen
in the scanned image.
The scanned image is
missing.
file:///C|/Documents%20and%20Settings/mcampbell.AM/My%20Documents/ADS2000solutions/chapter7_5.html[3/11/2013 10:23:51 AM]
Cause
TWAIN or WIA driver has not been
chosen as the primary source in your
)
scanning application.
TWAIN or ICA driver has not been
chosen as the primary source in your
scanning application.
The scanner resolution is too low.
(Macintosh users)
Presto! PageManager has not been
installed on your computer.
Paper dust has accumulated on the
surface of the glass strips.
• The Document Guides are not
adjusted to fit the width of the
Suggestions
Make sure the Brother TWAIN or WIA driver is
chosen as the primary source in your scanning
application. For example, in Nuance™
PaperPort™12SE, click Scan Settings and then
Select to select the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is chosen as
the primary source.
In PageManager, click File, Select Source and
select the Brother TWAIN driver.
Mac OS X 10.6.x and 10.7.x users can also scan
documents using the ICA Scanner Driver.
• Increase the scanner resolution by doing one of
the following:
• See Custom Scan Settings
ControlCenter4 Home Mode (Windows
follow the steps.
• See Change Scan Settings
ControlCenter4 Advanced Mode (Windows
and follow the steps.
• See Change Scan Settings
ControlCenter2 (Macintosh) and follow the
steps.
• See Change Scan to PC Settings
using the Scan to PC key (Windows
follow the steps.
• See Change Scan Settings
Scan to PC key (Macintosh) and follow the
steps.
• See Change Scan Settings
Scan to USB key and follow the steps.
• (Macintosh users)
Make sure you have installed Presto!
PageManager from the supplied DVD-ROM on
your computer.
Clean the glass strips inside the machine. See
Clean the Scanner.
• Adjust the Document Guides to fit the width of
the document. When Scan Size is set to Auto
to scan using
®
) and
to scan using
®
)
to scan using
to scan
®
) and
to scan using the
to scan using the