Troubleshooting; General Problems - Philips Pronto NG User Manual

General Problems

Pronto NG shuts off automatically
This is a timeout feature of Pronto NG to save power. You can change the time
Pronto NG stays active in the Settings Tool.
See 'Setting the Timeout of the LCD Screen' on page 31 for more information.
The touch screen buttons on the Pronto NG do not respond
properly
If the touch screen buttons on the Pronto NG do not respond properly, calibrate the
touch screen.
See 'Calibrating the Touch Screen' on page 33 for more information.
Devices do not respond to commands from Pronto NG
Make sure the Pronto NG's sending eye is pointed towards the device you are
operating.
Check if the Low Battery icon has appeared on screen. If so, replace the
batteries.
Check if your device understands Philips-Marantz RC codes. Normally you can
find this in the documentation of your device.
Make sure you have defined the correct brands for your devices. (p. 18)
Make sure you have defined the correct code set for your devices. (p. 19)
Check if the button you are trying to use is assigned properly via Brand Tool or
via Learn Tool. (p. 21)
Check if your device is in RF mode. Switch your device back to IR mode. (p. 48)
If you have set up your Pronto NG to operate devices with RF signals:
If you want to use RF signals for devices on different locations, you need more
than one RF Extender. See the User Guide of the RF Extender for more
information.
User Guide
53
Check in the RF IR Tool if the devices you want to operate are set up
properly. (p. 47)
Check if the Extender ID and the Channel on your Pronto NG match the ID
and the Channel on the RF Extender.
Make sure the RF Extender is placed near the devices you want to use
with RF signals.
Make sure that the RF Extender's sending eye is pointed towards the
device.
Change the Channel if you notice interferences from other RF channels.

Troubleshooting

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