Troubleshooting; Assistance Or Service; In The U.s.a; Accessories - Maytag Major Use & Care Manual

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Is the cooktop wired properly?
See Installation Instructions.
Cooktop will not operate
Is the control knob set correctly?
Push in knob before turning to a setting.
On some ceramic glass models, is the "Cooktop
Lockout" set?
See "Cooktop Lockout" section.
On coil element models, is the element inserted properly?
See "Coil Elements and Burner Bowls" section.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. Factory specified parts will fit
right and work right because they are made with the same
precision used to build every new MAYTAG
To locate factory specified parts in your area, call the following
customer assistance telephone number or your nearest
designated service center.

In the U.S.A.

Call Maytag Customer eXperience Center toll free:
1-800-688-9900, or visit our website at www.maytag.com
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors and service
®
companies. Maytag appliances designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
®
To locate the Maytag appliances designated service
company in your area, you can also look in your telephone
directory Yellow Pages.

TROUBLESHOOTING

ASSISTANCE OR SERVICE

® appliance.
Excessive heat around cookware on cooktop
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
Is the proper cookware being used?
See "Cookware" section.
Is the control knob set to the proper heat level?
See "Cooktop Controls" section.
Is the appliance level?
Level the appliance. See the Installation Instructions.
On coil element models, is the element inserted properly?
See "Coil Elements and Burner Bowls" section.
For further assistance
If you need further assistance, you can write to Maytag
appliances with any questions or concerns at:
Maytag Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.

Accessories

Canning Unit Kit
(coil element models)
Order Part Number 242905
affresh ® Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number W10355016
affresh ® Cooktop Cleaner
Order Part Number W10355051
Gas Grate and Drip Pan Cleaner
Order Part Number 31617

In Canada

Call the Whirlpool Canada LP Customer eXperience Centre toll
free 1-800-807-6777 or visit our website at www.maytag.ca.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors and service
®
companies. Maytag appliances designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
®
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