Intermec CK30 User Manual page 150

Chapter 6 — Troubleshooting and Maintaining the CK30
Problems While Scanning Bar Codes (continued)
Problem
You have an input device attached to
the CK30 and it cannot read any bar
codes.
The input device attached to the
computer does not appear to work
well or read bar code labels very
quickly.
Your 1551E or 1553 scanner was
working fine, but after changing the
port setting you cannot change the
configuration.
You receive a message reading
"Scanner Communication Failure"
when trying to connect a 1551E or
1553 decoded scanner.
The configuration settings in the
Configuration Utility do not match
the settings on your 1551E or 1553.
You receive an error when changing
the scanner model with a serial
adapter attached.
136
Solution
You may not be using an input device that is
supported with the CK30. Make sure you are
using one of the supported input devices and that
you have selected the correct scanner model using
the Configuration Utility. See page 26 for a list of
supported input devices.
Try setting the Scanner Model command to the
specific input device you have attached. Check
the bar code symbologies you have enabled on the
CK30. Enable only the symbologies that you are
using.
The 1551E or 1553 scanner must be using the
correct RS-232 settings to allow configuration
from the Configuration Utility. Try disabling and
then enabling the scanner port state.
Try these steps in order:
1
Make sure that you are using the correct cable
(P/N 3-606034-xx).
2
Try enabling the scanner port. Go to Data
Collection > Dock Tethered Scanner > Enable
Scanner Port.
3
Try upgrading the scanner firmware.
4
Select ASCII as the scanner model.
Try disabling and then enabling the scanner port
state to synchronize the CK30 settings with the
scanner.
Try these steps in order:
1
Check to make sure the serial adapter is
attached to the CK30.
2
Disconnect and then reconnect the serial
adapter to the CK30. The green Good Read
light flashes to indicate that the software is
auto-detecting the adapter and loading the
software.
3
Warm boot the CK30.
CK30 Handheld Computer User's Manual