1. Manuals
  2. Brands
  3. Dell Manuals
  4. Server
  5. PowerEdge 2450
  6. Installation and troubleshooting manual

Dell PowerEdge 2450 Installation And Troubleshooting Manual

Dell poweredge 2450 system
Hide thumbs Also See for PowerEdge 2450:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Installation Manual, Manual

 
 

   
 


Advertisement

Table of Contents
loading

Related Manuals for Dell PowerEdge 2450

Summary of Contents for Dell PowerEdge 2450

  • Page 1            ...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dimension, Inspiron, OptiPlex, Latitude, Dell OpenManage, and DellWare are trademarks of Dell Computer Corporation; Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation;...

  • Page 3: Table Of Contents

    Diagnostics Messages ..........3-14 Alert Log Messages From the Dell OpenManage HIP Application Program..3-14 SCSI Hard-Disk Drive Indicator Codes.
  • Page 4 When to Use the Dell Diagnostics ........
  • Page 5 Installing SCSI Hard-Disk Drives ........10-3 Installing a Dell PowerEdge Expandable RAID Controller Host Adapter Card..10-4 Installing a SCSI Backplane Daughter Card .
  • Page 6 Dell Contact Numbers........
  • Page 7 Table 11-2. Dell Contact Numbers ........11-9 Table A-1.
  • Page 8 xxii...
  • Page 9 These systems include the following service features to make troubleshooting and repair easy and effective: Dell Diagnostics, which checks for hardware problems (if the system can boot) Embedded server management hardware, which monitors temperatures and...
  • Page 10 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 11 Was an alert message issued by the Dell OpenManage Hardware Instrumenta- tion Package (HIP) server management application program? Y es. Go to “ Alert Log Messages From the Dell OpenManage HIP Application Pro- gram” in Chapter 3, “Messages and Codes.”...

  • Page 12: Checking Connections And Switches

    Y es. The system configuration information was incorrect. You have fixed the problem. No. Go to step 7 . Run the Dell Diagnostics. (See Chapter 5, “Running the Dell Diagnostics.”)     Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the computer, monitor, or other peripherals (such as a printer, keyboard, mouse, or other external equipment).
  • Page 13 If the computer is connected to a power strip (or power distribution unit), turn the power strip off and then on again. Is the power strip receiving power? Yes. Go to step 5. No. Go to step 3. support.dell.com Checking the Basics...

  • Page 14: Troubleshooting The Monitor

    No. Go to “Troubleshooting the Basic I/O Functions” in Chapter 6, “Checking the Equipment.”   Looking at and listening to the system is important in determining the source of a problem. Look and listen for the indications described in Table 2-1. Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...

  • Page 15: System Beep Codes

    Alert messages from the Dell The server management software has OpenManage HIP software detected a problem inside the computer. See “ Alert Log Messages From the Dell Open- Manage HIP Application Program” in Chapter 3, “Messages and Codes.” The monitor's power indicator Most monitors have a power indicator (usu- ally on the front bezel).

  • Page 16: The Resource Configuration Utility

    Resource Configuration Utility," in the User's Guide for detailed instructions on using the Resource Configuration Utility and saving new information. If after using the Resource Configuration Utility you have not resolved the problem, see Chapter 5, “Running the Dell Diagnostics.” Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...

  • Page 17: System Beep Codes

    NOTE: If you receive a system message that is not listed in Table 3-1, check the docu- mentation for the application that is running when the message appears and/or the operating system documentation for an explanation of the message and recom- mended action. support.dell.com Messages and Codes...

  • Page 18: Technical Assistance

    Chapter 11, “Getting Help,” for subsystem (defective system instructions on obtaining technical board) assistance. NOTE: For the full name of an abbreviation or acronym used in this table, see “Abbreviations and Acronyms." Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 19 Replace the system board. See ler (defective system board) Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. NOTE: For the full name of an abbreviation or acronym used in this table, see “Abbreviations and Acronyms." support.dell.com Messages and Codes...
  • Page 20 User's Guide for instructions. Replace the battery. See Chapter 8, “Installing System Board Options.” NOTE: For the full name of an abbreviation or acronym used in this table, see “Abbreviations and Acronyms." Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...

  • Page 21: Expansion Cards

    See Chapter 11, (defective system board) “Getting Help,” for instructions on obtaining technical assistance. NOTE: For the full name of an abbreviation or acronym used in this table, see “Abbreviations and Acronyms." support.dell.com Messages and Codes...
  • Page 22 Replace the system board. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. NOTE: For the full name of an abbreviation or acronym used in this table, see “Abbreviations and Acronyms." Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 23 Replace the diskette or hard-disk hard-disk drive drive. Defective sectors on diskette or Replace the diskette or hard-disk hard-disk drive drive. NOTE: For the full name of an abbreviation or acronym used in this table, see “Abbreviations and Acronyms." support.dell.com Messages and Codes...
  • Page 24 Replace the system board. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. NOTE: For the full name of an abbreviation or acronym used in this table, see “Abbreviations and Acronyms." Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 25 Create a utility partition on the POST , but no utility partition boot hard-disk drive. See “Using exists on the boot hard-disk drive the Dell OpenManage Server Assistant CD” in your User’s Guide. Type of controller has changed Back up information on the drives...
  • Page 26 Chapter 11, “Getting Help,” and then look it up in Table 3-2. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diag- nostics to identify a more serious cause. If you are still unable to resolve the problem, see Chapter 11, “Getting Help,”...
  • Page 27 Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. 3-1-2 Master DMA-register failure 3-1-3 Master interrupt-mask register failure NOTE: For the full name of an abbreviation or acronym used in this table, see “Abbreviations and Acronyms." support.dell.com Messages and Codes 3-11...
  • Page 28 Replace the system board. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. NOTE: For the full name of an abbreviation or acronym used in this table, see “Abbreviations and Acronyms." 3-12 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 29 If the problem still persists, replace the micro- processor. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. NOTE: For the full name of an abbreviation or acronym used in this table, see “Abbreviations and Acronyms." support.dell.com Messages and Codes 3-13...
  • Page 30    When you run a test group or subtest in the Dell Diagnostics, an error message may result. These particular error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist (see Chapter 11, “Getting Help”), and then follow the instructions in that section for obtaining technical assistance.
  • Page 31 The three drive status indicators flash removal sequentially. Drive ready for insertion or All three drive status indicators are off. removal Drive being prepared for The drive online indicator is on. The drive activity operation light may flash briefly. support.dell.com Messages and Codes 3-15...
  • Page 32 The drive online indicator turns off. The drive fail- ure indicator blinks off briefly each second. Drive rebuilding The drive online indicator blinks rapidly. Drive online The drive online indicator is on. 3-16 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 33 You can confirm that a computer system problem is caused by software by running the system board tests in the Dell Diagnostics (see Chapter 5, “Running the Dell Diagnostics”). If all tests in the test group are completed successfully, the problem is most likely caused by software.
  • Page 34 To avoid this type of conflict, check the documentation for the IRQ line's default for each installed expansion card. Then consult Table 4-1 to configure the card for one of the available IRQ lines. Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 35 Used by the PS/2 mouse port, unless mouse is disabled in Sys- tem Setup program IRQ13 Reserved for floating-point errors IRQ14 Available IRQ15 Used by ESM NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms." support.dell.com Finding Software Solutions...
  • Page 36 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 37             The Dell Diagnostics provides a series of menus and options from which you choose particular device groups or devices. You can also control the sequence in which the tests are run. The diagnostic menus also have these helpful features:...
  • Page 38 If no errors are found in the RAM, the diagnostics loads, and the Diagnostics menu appears. The menu allows you to run all or specific diagnostic tests or to exit the Dell Diagnostics. NOTE: Before you read the rest of this section, you may want to start the Dell Diag- nostics so that you can see it on your monitor screen.
  • Page 39 There are two ways to select a menu option: Look on the screen to see which letter in the option is capitalized, and type that letter (for example, type  to select the Run option). support.dell.com Running the Dell Diagnostics...
  • Page 40 To change Parameters options, press the spacebar, the left- and right-arrow keys, or the plus (+) and minus (-) keys. Help Displays a list of help topics. Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 41 When you run a test in the diagnostics, error messages may result. Record the mes- sages on a copy of the Diagnostics Checklist; also see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance and informing the technical assistance representative of these messages. support.dell.com Running the Dell Diagnostics...
  • Page 42 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 43 “Checking Connections and Switches” in Chapter 2, “Checking the Basics.” Then follow the troubleshooting procedures for the equipment that is malfunctioning. You need the following items to perform the procedures in this chapter: The Dell OpenManage Server Assistant CD A blank, formatted diskette The system documentation NOTE: When you see the question "Is the problem resolved?"...
  • Page 44 Did the tests run successfully? Y es. You have fixed the problem, or the problem is software-related. For informa- tion about installing video drivers, see "Using the Dell OpenManage Server Assistant CD," in the User's Guide. No. Go to step 4.
  • Page 45 Y es. The keyboard must be replaced. See Chapter 11, “Getting Help,” for instruc- tions on obtaining technical assistance. No. Go to step 3. Run the keyboard test in the Dell Diagnostics. Can you use the keyboard to select the keyboard test? Y es. Go to step 5.

  • Page 46: Troubleshooting A Parallel Printer

    Y es. You have fixed the problem. No. Go to step 5. Reboot the system from the diagnostics diskette, and run the serial ports test and/or the parallel ports test in the Dell Diagnostics. Did the tests run successfully? Y es. Go to step 6.
  • Page 47 Did the self-test run successfully? Y es. Go to step 6. No. The printer is probably defective. If the printer was purchased from Dell, see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. Attempt another print operation on the parallel printer.
  • Page 48 Y es. The interface cable must be replaced. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. No. Go to step 6. Turn off the computer and the USB device, and swap the device with a compara- ble working device. Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 49 — Try another port on the switch. If the activity indicator does not light, the network driver files may be damaged or deleted. Reinstall the drivers. Make sure the appropriate drivers are installed and the protocols are bound. support.dell.com Checking the Equipment...
  • Page 50 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...

  • Page 51: Safety First—For You And Your Computer

    The procedures in this guide require that you open the computer doors and work inside the computer. While working inside the computer, do not attempt to service the computer except as explained in this guide and elsewhere in Dell documentation. Always follow the instructions closely.
  • Page 52 In addition, Dell recommends that you periodically review the safety instructions for this system.     The computer has two doors on the top of the system that provide access to the sys- tem board and expansion cards. The doors interlock so that the keylock on the right- side door secures both doors.

  • Page 53: Opening The Computer Doors

    Computer Doors”). Pivot the two locking levers toward the back of the chassis (see Figure 7-2). Press the tab on each end of the bezel and remove the bezel from the chassis (see Figure 7-2). support.dell.com Checking Inside the Computer...
  • Page 54           !   Your Dell computer has a removable expansion-card cage, which simplifies many installation procedures by allowing you to remove the riser board and all installed expansion cards in a single step.      To remove the expansion-card cage, perform the following steps: Turn off the system, including any attached peripherals, and disconnect the sys- tem from the electrical outlet.
  • Page 55 Reconnect any cables you removed in step 3 of the previous procedure, “Remov- ing the Expansion-Card Cage.” "  In Figure 7-4, the computer doors are opened to provide an interior view. Refer to this illustration to locate interior features and components discussed later in this guide. support.dell.com Checking Inside the Computer...
  • Page 56 Bay” and Chapter 10, “Installing Hard-Disk Drives”). During an installation or troubleshooting procedure, you may be required to change a jumper or switch setting. For information on the system board jumpers, see Appendix A, “Jumpers, Switches, and Connectors.” Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 57 4. Close the computer doors and reconnect the system to the electrical outlet. Run the Dell Diagnostics and test the system. Did the tests run successfully? Y es. The system is operating properly.
  • Page 58 Pay particular attention to the interposer board and PSDB (if installed). Close the computer doors and reconnect the system to the electrical outlet. Run the system board tests in the Dell Diagnostics. Did the tests run successfully? Y es. The system is operating properly.
  • Page 59 # $   & '    Your PowerEdge 2450 system may contain two optional, redundant power supplies. The two indicators on the back of each power supply (see Figure 7-5) signal the power supply's current status. If the red (forwardmost) failure indicator lights up, replace the power supply as described in the following subsection.
  • Page 60 NOTE: The power supply will not function until the latch is engaged. Close the computer doors. Connect the AC power cable to the new power supply and route the cable through the strain-relief clips on the power supply handle. 7-10 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 61 # $      Three cooling fans are installed in the PowerEdge 2450 system chassis. (Fan 1 is the outermost fan in the fan assembly.) If you observe that one of the cooling fans is not operating or if the Dell Hardware Instrumentation Package (HIP) server-management...

  • Page 62: Removing And Replacing The Expansion-Card Cage

    Remove the expansion-card cage. See “Removing and Replacing the Expansion-Card Cage” found earlier in this chapter. Reinstall the expansion-card cage. See “Removing and Replacing the Expansion-Card Cage” found earlier in this chapter. 7-12 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 63 Y es. The cable connections were loose. You have fixed the problem. No. Go to step 11. 11. Remove all expansion cards from the system. See “Removing an Expansion Card” in Chapter 8 for information on removing expansion cards. support.dell.com Checking Inside the Computer 7-13...
  • Page 64 12. Run the system memory test in the Dell Diagnostics. Did the test run successfully? Y es. Go to step 13. No. See Chapter 11, “Getting Help,” for information on obtaining technical assistance. 13. Turn off the system, disconnect it from AC power, and open the computer doors.
  • Page 65 No. Go to step 13. Repeat steps 3 and 4. 10. Swap the DIMM in socket DIMM_A with one of the same capacity. 11. Close the computer doors and reconnect the system to an electrical outlet. support.dell.com Checking Inside the Computer 7-15...
  • Page 66 Is the problem resolved? Y es. You have fixed the problem. No. Go to step 13. 13. Run the system memory test in the Dell Diagnostics. Did the test run successfully? Y es. You have fixed the problem. No. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance.
  • Page 67 (if they are installed). Close the computer doors, reconnect the system to AC power, and turn on the system. Run the system board tests in the Dell Diagnostics. Did the tests run successfully? Y es. Go to step 10.
  • Page 68 $   If the monitor displays a system error message indicating a diskette drive problem during execution of either the boot routine or the Dell Diagnostics, the problem may be caused by any of the following conditions: The system configuration settings do not match the physical diskette subsystem configuration.
  • Page 69 6. 10. Close the computer doors, reconnect the system to AC power, and turn on the system. 11. Run the diskette drive tests in the Dell Diagnostics to determine whether the dis- kette drive subsystem now works correctly. support.dell.com...
  • Page 70 See “Installing and Configuring SCSI Drivers,” in the User's Guide for instructions on installing and configuring the SCSI device drivers for the system's integrated SCSI host adapter or the Dell PowerEdge Expandable RAID Controller (PERC) host adapter card. For any other type of SCSI host...
  • Page 71 Reseat the cable connectors and close the computer doors. Reconnect the sys- tem to AC power and turn it on. Is the problem resolved? Y es. You have fixed the problem. No. Go to step 10. support.dell.com Checking Inside the Computer 7-21...
  • Page 72 If a drive has failed, the drive online indicator turns off. The drive failure indicator turns on, and blinks off briefly each second. 7-22 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 73 Remove the drive carrier and install it in another drive bay. Is the problem resolved? Y es. The SCSI backplane board has a defective connector. See Chapter 11, “Get- ting Help,” for instructions on obtaining technical assistance. No. Go to step 6. support.dell.com Checking Inside the Computer 7-23...
  • Page 74 Y es. The hard-disk drive format was corrupted. You have fixed the problem. No. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. # $   ,"   Your system may contain an optional integrated RAID controller or optional Dell PERC 2 host adapter card. 7-24 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 75 See “ Adding Memory” in Chapter 8, “Installing System Board Options,” for gen- eral instructions on removing and replacing DIMMs. Reseat the RAID hardware key in its socket. See Figure 8-1, “System Board Features,” for information on the location of the RAID hardware key. support.dell.com Checking Inside the Computer 7-25...
  • Page 76 If you encounter problems with a PERC 2 card, perform the following steps to help determine the problem: Using the Dell Flexible Array Storage Tool (FAST) utility program, select the con- troller. See the FAST utility documentation provided with the PERC 2 card for details.
  • Page 77 Expansion cards Memory upgrades Microprocessor upgrades Integrated redundant arrays of independent disks (RAID) controller This section also includes instructions for replacing the system battery, if necessary. Use Figure 8-1 to locate the system board features. support.dell.com Installing System Board Options...
  • Page 78 The riser board contains three full-length 32-bit, 33-megahertz (MHz), Peripheral Com- ponent Interconnect (PCI) expansion-card connectors. All three expansion card connectors support both 3.3-volt (V) and 5-V cards. Connector PCI2 supports an optional Dell OpenManage Remote Server Assistant (DRAC) 2 card. Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...

  • Page 79: Removing The Expansion-Card Cage

    NOTE: Verify that the power LED on the riser board (see Figure 8-2) is off before removing the card cage. Open the expansion-card latch (see Figure 8-3) and remove the filler bracket from the expansion slot. support.dell.com Installing System Board Options...

  • Page 80: Replacing The Expansion-Card Cage

    10. See the documentation that came with the card for information about its cable connections. 11. Close the computer doors, and then reconnect the computer and peripherals to their AC power sources and turn them on. Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 81 64 megabytes (MB) to 2 gigabyte (GB) of registered synchronous dynamic random-access memory (SDRAM). The DIMM sockets are located near the front edge of the system board (see Figure 8-1), next to the cooling fan assembly. support.dell.com Installing System Board Options...
  • Page 82     The system is upgradable to 2 GB by installing combinations of 64-, 128- 256-, and 512-MB registered DIMMs. You can purchase memory upgrade kits from Dell as needed. NOTE: The DIMMs must be PC-133 compliant.    Starting with the socket nearest to the system board's front edge, the DIMM sockets are labeled “DIMM_A”...
  • Page 83 Press <F2> to enter the System Setup program, and check the System Memory setting in the system data box on the System Setup screens. The system should have already changed the value in the System Memory setting to reflect the newly installed memory. support.dell.com Installing System Board Options...
  • Page 84 DIMM(s). See “Using the Resource Configuration Utility,” in the User's Guide for instructions on running the utility and saving the configuration. Run the system memory test in the Dell Diagnostics.   To install a DIMM, perform the following steps: Press down and outward on the ejectors on the DIMM socket, as shown in Figure 8-5, to allow the DIMM to be inserted into the socket.
  • Page 85 For example, if the system has a 600-MHz primary microprocessor, your secondary microprocessor must also be a 600-MHz microprocessor.     To remove a terminator card, perform the following steps. Open the computer doors. support.dell.com Installing System Board Options...
  • Page 86 Open the computer doors. Pull the tab on one side of the guide bracket away from the end of the heat sink and pull up slightly on the cartridge (see Figure 8-8). 8-10 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 87 Slide the SEC cartridge into the guide bracket assembly, and firmly seat the assembly until the tabs on the guide bracket assembly snap into place over the ends of the heat sink (see Figure 8-9). support.dell.com Installing System Board Options 8-11...
  • Page 88 SEC cartridge tabs (2) guide bracket assembly socket Replace the computer cover.         To activate the integrated PowerEdge Expandable RAID Controller (PERC) 3/Si, per- form the following steps. Open the computer doors. 8-12 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 89 Install the RAID hardware key in its socket on the system board (see Figure 8-1). Insert the hardware key into the socket and secure the key with the latches on each end of the socket (see Figure 8-11). support.dell.com Installing System Board Options 8-13...
  • Page 90 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. 8-14 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 91 Pry the battery out of its socket with your fingers or with a blunt, nonconductive object such as a plastic screwdriver. Install the new battery with the side labeled “+” facing up (see Figure 8-12). support.dell.com Installing System Board Options 8-15...
  • Page 92 10. After an hour, plug in and turn on the system and enter the System Setup pro- gram. If the time and date are still incorrect, see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. 8-16 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 93          The open peripheral bay at the front of a Dell PowerEdge 2450 system can accommo- date a user-accessible, half-height 5.25-inch device, such as a tape drive. This peripheral bay is contained in a removable peripheral cage. The top of the peripheral cage accommodates a standard 3.5-inch diskette drive and integrated drive electron-...
  • Page 94 Each device attached to a SCSI host adapter must have a unique SCSI ID number from 1 to 7 . When SCSI devices are shipped from Dell, the default SCSI ID numbers are assigned as follows: A SCSI tape drive is configured as SCSI ID 6 (the default ID number for a tape drive).
  • Page 95 Disconnect all cables connected to the interposer board on top of the peripherals bay (see Figure 9-2 and Figure 9-3). These cables include the system board interface cable, cooling fans wiring har- ness, interposer board power cable, and control panel cable. support.dell.com Installing a Drive in the Peripheral Bay...
  • Page 96 Figure 9-3). thumbscrew drive peripheral cage       Slide the peripheral cage toward the back of the system approximately 2.5 cm (one inch), then lift the peripheral cage upwards and set it aside. Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 97 Tape drives that require their own separate controller cards are shipped with the con- troller card and an interface cable. To install the drive in the peripheral bay, perform the following steps.                                  ! " "    # $ support.dell.com Installing a Drive in the Peripheral Bay...
  • Page 98 11. Secure the peripheral cage by tightening the thumbscrew at the back corner of the cage. 12. Reconnect the power cable, cooling fan wiring harness, and interposer board interface cable to the interposer board. Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 99 Ground yourself by touching an unpainted metal surface on the back of the com- puter. Unpack the tape drive and controller card, and configure them for the system according to the instructions in the documentation that came with the tape drive. %&' ()  **'+  , * (        *  support.dell.com Installing a Drive in the Peripheral Bay...

  • Page 100: Installing An Expansion Card

    Reconnect the computer and peripherals to their power sources, and turn them Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive. Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 101 (SCSI) hard-disk drives in the computer's internal hard-disk drive bays. Instructions are also included for upgrading the system by installing an optional SCSI backplane daughter card for split backplane operation, or a Dell PowerEdge Expandable RAID Controller (PERC) host adapter card.
  • Page 102      NOTE: Dell recommends that you use only drives that Dell has tested and approved for use with the SCSI backplane board.       The SCSI drives must be configured as follows: Disable termination on the drives. The SCSI backplane board provides termination for the SCSI bus.
  • Page 103    SCSI hard-disk drives are supplied by Dell in special drive carriers that fit in the hard- disk drive bays. To install a SCSI hard-disk drive, perform the following steps. If the system does not have a redundant arrays of independent disks (RAID) con- troller installed, shut down the system.
  • Page 104 10. Install any required SCSI device drivers. See Chapter 3, “Installing and Configuring SCSI Drivers,” in the User's Guide for information. 11. If the hard-disk drive is a new drive, run the Dell Diagnostics to test the new drive.            Follow these general guidelines when you install a Dell host adapter card.
  • Page 105 11. Test the SCSI devices. Test a SCSI hard-disk drive by running the Dell Diagnostics. To test a SCSI tape drive, also refer to the documentation for the tape drive software to perform a tape drive backup and verification test.
  • Page 106 Position the card in the drive bay so that the notches on the left and right edges of the card are aligned with the tabs on the card guide in the drive bay. Lower the card into the card guide. 10-6 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 107 (or boot) controller or SCSI host adapter card. You can select the primary controller using the System Setup program. See Chapter 4, “Using the System Setup Program,” in the User's Guide for instructions. support.dell.com Installing Hard-Disk Drives 10-7...
  • Page 108 10-8 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...

  • Page 109: World Wide Web

             This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or cus- tomer assistance.    If you need assistance with a technical problem, perform the following steps: Complete the troubleshooting checks in Chapter 2, “Checking the Basics.”...
  • Page 110   Dell provides a number of tools to assist you. These tools are described in the follow- ing sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.

  • Page 111: Autotech Service

     Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech- nical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.
  • Page 112 If you need information about additional products available from Dell Computer Corpo- ration, or if you would like to place an order, visit Dell’s World Wide Web site at http://www.dell.com/. For the telephone number to call to speak to a sales special- ist, refer to “Dell Contact Numbers”...
  • Page 113 Remember to fill out the Diagnostics Checklist (Figure 11-1). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 114 Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): ___________________________ Operating system and version: ____________________________________________________________________ Peripherals: ____________________________________________________________________________________ _______________________________________________________________________________________________...
  • Page 115    ! When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in Tables 11-1 and 11-2. Table 11-1 provides the various codes required to make long-distance and international calls. Table 11-2 provides local tele- phone numbers, area codes, toll-free numbers, Web site and e-mail addresses, if applicable, for each department or service available in various countries around the world.
  • Page 116 Korea (Seoul) Luxembourg — Macau — Not required Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand — Norway (Lysaker) Not required Poland (Warsaw) Singapore (Singapore) Not required South Africa (Johannesburg) 09/091 11-8 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 117 (Sydney) (Dell™ Dimension™ systems only) ......1-300-65-55-33 Customer Technical Support (Other systems) ... toll free: 1-800-633-559 Customer Care .

  • Page 118: Techconnect Bbs

    Sales, Customer Support, and Technical Support ..toll free: 1230-020-4823 (Santiago) NOTE: Customers in Chile call the U.S.A for sales, cus- tomer, and technical assistance. 11-10 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 119 Switchboard ....... 02....22 83 27 11 Web site: http://support.euro.dell.com/cz E-mail: czech_dell@dell.com...
  • Page 120 Corporate Sales ........toll free: 800 96 4108 tomer assistance. 11-12 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 121 Switchboard ....... 01....286 0500 Web site: http://support.euro.dell.com/ie E-mail: dell_direct_support@dell.com...
  • Page 122 Corporate Sales ........toll free: 1 800 888 213 11-14 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 123 Technical Support (Dell Dimension systems only) ($2.50 + GST per call) ....0900 51010 Technical Support (Other systems)......0800 446 255 Customer Service .
  • Page 124 Sales (Penang, Malaysia)....... . 60 4 810-4810 (excluding Austra- lia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thai- land—refer to individual listings for these countries) 11-16 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 125 Switchboard ....... 91....722 92 00 Web site: http://support.euro.dell.com/es E-mail: es_support@dell.com...
  • Page 126 AutoFax ..........0870-908-0510 Web site: http://support.euro.dell.com/uk E-mail: dell_direct_support@dell.com 11-18 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 127 Dell Sales ........
  • Page 128 11-20 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 129 A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all. When the plug is pushed down over two pins, support.dell.com Jumpers, Switches, and Connectors...
  • Page 130 In either case, do not use a pen, pencil, or other object that might leave a residue on the switch.    Figure A-1 shows the location of the configuration jumpers on the system board. Table A-1 lists the function of these jumpers. Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 131 The configuration settings are cleared at next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper plug and boot the system. Remove the jumper before restoring the configuration information.) support.dell.com Jumpers, Switches, and Connectors...
  • Page 132 Parallel port connector; sometimes referred to as LPT1 POWERn Power connector PROC_n Microprocessor guide bracket assembly and connectors RAID_KEY Socket for integrated RAID controller hardware key SCSI1, SCSI2 Ultra160/m SCSI host adapter connectors USBn USB connector Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 133 Figure A-2 shows the location of the connectors on the back of the SCSI backplane board. system-board data power connector (POWER2) cable connector Ultra160/m SCSI cable (PLANAR) Ultra160/m SCSI cable connector (SCSIA) connector (SCSIB) data cable connector to optional fifth drive board (DRIVE5)      support.dell.com Jumpers, Switches, and Connectors...
  • Page 134 NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next time it boots. Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 135 System Password” in Chapter 4 of the User's Guide. To assign a new setup password using the System Setup program, see “ Assigning a Setup Password” in Chapter 4 of the User's Guide. support.dell.com Jumpers, Switches, and Connectors...
  • Page 136 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 137    Use the following safety guidelines to ensure your own personal safety and to help protect your computer or storage system from potential damage.         Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type.
  • Page 138    Observe the following general precautions for using and working with your system: Observe and follow service markings. Do not service any Dell product except as explained in your Dell system documentation. Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock.
  • Page 139 Use the correct external power source. Operate the product only from the type of power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your Dell service provider or local power company.
  • Page 140 80 percent of the extension cord or power strip ampere ratings limit. Do not use appliance/voltage converters or kits sold for appliances with your Dell product.
  • Page 141 System rack kits are intended to be installed in a Dell rack by trained service tech- nicians. If you install the kit in any other rack, be sure that the rack meets the specifications of a Dell rack.
  • Page 142 Ensure that proper airflow is provided to components in the rack. Do not step on or stand on any system/component when servicing other systems/components in a rack.               !" # $%  Observe the following guidelines when working with options: Do not connect or use a modem or telephone during a lightning storm. There may be a risk of electrical shock from lightning.
  • Page 143 Turn off your computer and any peripherals. Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slot openings at the back of the computer, before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.
  • Page 144 Position your system so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.
  • Page 145 monitor screen at or below eye level wrists relaxed and flat monitor and keyboard positioned directly in front of user arms at desk level feet flat on the floor xiii...
  • Page 147     This guide is intended for anyone who wants to upgrade or troubleshoot a Dell PowerEdge 2450 computer system. Before calling Dell for technical assistance, follow the recommended procedure(s) in this guide to solve most hardware and software problems yourself.
  • Page 148 Technical information files—sometimes called "readme" files—may be installed on the hard-disk drive to provide last-minute updates about technical changes to the system or advanced technical reference material intended for experienced users or technicians.     The following list defines (where appropriate) and illustrates typographical conven- tions used as visual cues for specific elements of text throughout this document: Interface components are window titles, button and icon names, menu names and selections, and other options that appear on the monitor screen or display.
  • Page 149 Screen text is a message or text that you are instructed to type as part of a com- mand (referred to as a command line). Screen text is presented in the Courier New font. Example: The following message appears on your screen:     Example: "Type    and press <Enter>."...
  • Page 151     The following list defines or identifies technical terms, abbreviations, and acro- BASIC nyms used in Dell™ user documents. Beginner's All-Purpose Symbolic Instruc- tion Code NOTE: Unless otherwise specified, these definitions may not apply to oper- ® ating systems other than Microsoft bulletin board service ®...
  • Page 152 Deutsche Industrie Norm Enhanced Parallel Port dual in-line package erasable programmable read-only memory direct memory access electrostatic discharge Department of Communications (in Canada) enhanced small-device interface dots per inch embedded server management Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 153 High Performance File System liquid crystal display hertz light-emitting diode input/output low insertion force inter-chassis management bus load number identification lines per inch integrated drive electronics low voltage differential support.dell.com Abbreviations and Acronyms...
  • Page 154 Microsoft Disk Operating System pages per minute mean time between failures plastic quad flat pack millivolt(s) power-supply distribution board network interface controller Personal System/2 nickel cadmium Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...
  • Page 155 Single Controller Architecture Universal Service Ordering Code small computer system interface volt(s) Scalable Disk System volt(s) alternating current second(s) volt(s) direct current single-edge contact Video Electronics Standards Association support.dell.com Abbreviations and Acronyms...
  • Page 156 Memory Specification video random-access memory watt(s) zero insertion force watt-hour(s) Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide...

  • Page 157: Figure 3-1. Hard-Disk Drive Indicators

    Figure 2-1. Back-Panel Features ........2-3 Figure 2-2.

  • Page 159: Dell Contact Numbers

    Table 11-2. Dell Contact Numbers ........11-9 System-Board Jumper Settings .

  • Page 161: Basic Checks

    Diagnostics Messages ..........3-14 Alert Log Messages From the Dell OpenManage HIP Application Program..3-14 SCSI Hard-Disk Drive Indicator Codes.

  • Page 162: Features Of The Dell Diagnostics

    When to Use the Dell Diagnostics ........

  • Page 163: Preparing Scsi Hard-Disk Drives For Installation

    Installing SCSI Hard-Disk Drives ........10-3 Installing a Dell PowerEdge Expandable RAID Controller Host Adapter Card..10-4 Installing a SCSI Backplane Daughter Card .

  • Page 164: Jumpers And Switches—A General Explanation

    Dell Contact Numbers........

  • Page 165: Figure A-1. System Board Jumpers

    Table 11-2. Dell Contact Numbers ........11-9 Table A-1.
  • Page 166 xxii...

Table of Contents