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T
ROUBLESHOOTING FOR
:
SYMPTOM
I am using the CHS in SPP mode and get the "CHS not connected"
tray and can't trigger the scanner or scan any barcodes.
POSSIBLE REASON
Your PC is not connected to the
:
SYMPTOM
When I try to access SocketScan 10, I get an error message saying the installed version of the
application could not be determined.
POSSIBLE REASON
You installed SocketScan 10 while logged
into a different account.
:
SYMPTOM
After I try to connect, SocketScan 10 reports the Friendly Name of the last CHS connected to
the computer, and I cannot modify any advanced settings or symbologies.
POSSIBLE REASONS
This is a known issue in SocketScan 10 for
Windows XP and Vista.
:
SYMPTOM
The Bluetooth software indicates that the CHS has connected, but when I try to scan data, it
does not enter into my application.
POSSIBLE REASONS
The CHS is in SPP mode, and your PC has
multiple incoming Bluetooth serial ports
enabled.
The CHS is in SPP mode, and SocketScan 10
Is not running.
The keyboard wedge is not enabled in
SocketScan Settings.
The CHS is in SPP mode but not assigned to
an incoming Bluetooth serial COM port.
:
SYMPTOM
The SocketScan 10 system tray icon does not appear by default after I install the software.
POSSIBLE REASONS
Bluetooth was not fully initialized before
launching SocketScan 10.
:
SYMPTOM
After the CHS connects, an error message says the application failed to initialize properly.
POSSIBLE REASONS
Your system is missing .NET Framework
(0xc0000135)
114
W
PC
INDOWS
SOLUTION
CHS
Make sure the CHS is on, in range and has enough battery
.
power. Try to reconnect.
SOLUTION
Log into the account you used while installing SocketScan1
Alternatively, you can install SocketScan 10 for every user
account that plans to use the CHS.
SOLUTION
Close and restart SocketScan 10 and reconnect.
SOLUTION
Use your Bluetooth utility to disable extra incoming
Bluetooth serial ports. In SocketScan Settings, click Ports
to access the Bluetooth utility.
Start SocketScan 10. Click on the desktop shortcut icon.
Make sure Use keyboard wedge is selected.
In SocketScan Settings, make sure the CHS is assigned to
an incoming Bluetooth serial COM port. If your computer
has the Toshiba Bluetooth stack, in SocketScan Settings,
click Ports. Make sure the CHS is assigned to a Bluetooth
port named LocalCOM-Server.
SOLUTION
Make sure Bluetooth is enabled. Open SocketScan 10
Settings by navigating to: Your local drive:\Program
Files\Socket Mobile\SocketScan 10\Bin\Windows.
Click on SocketScan Settings.exe. Make sure Use
keyboard wedge and Show keyboard wedge icon in
task tray are selected and click OK.
SOLUTION
Install the latest version of .NET Framework with the
appropriate version of Runtime software.
icon in the system
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