Appendix A Troubleshooting; Overview; General Problems; Internet Access - LevelOne WBR-3600 User Manual

Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the
WBR-3600 Router and some possible solutions to them. If you follow the suggested
steps and the WBR-3600 Router still does not function properly, contact your dealer
for further advice.

General Problems

Problem 1: Can't connect to the WBR-3600 Router to configure it.
Check the following:
Solution 1:
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Internet Access

Problem 1:
When I enter a URL or IP address I get a time out error.
A number of things could be causing this. Try the following trouble-
Solution 1:
shooting steps.
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The WBR-3600 Router is properly installed, LAN connections are
OK, and it is powered ON.
Ensure that your PC and the WBR-3600 Router are on the same
network segment. (If you don't have a router, this must be the
case.)
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
If your PC uses a Fixed (Static) IP address, ensure that it is using
an IP Address within the range 192.168.0.2 to 192.168.0.254 and
thus compatible with the WBR-3600 Router's default IP Address of
192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match
the WBR-3600 Router.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
Check if other PCs work. If they do, ensure that your PCs IP set-
tings are correct. If using a Fixed (Static) IP Address, check the
Network Mask, Default gateway and DNS as well as the IP Ad-
dress.
If the PCs are configured correctly, but still not working, check the
WBR-3600 Router. Ensure that it is connected and ON. Connect to
it and check its settings. (If you can't connect to it, check the LAN
and power connections.)
Check the WBR-3600 Router's status screen to see if it is working
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