Forward All Calls; Hold/Resume A Call; Intercom - Cisco 6921 User Manual

Operating Your Phone

Forward All Calls

Procedure
Step 1 Press the Fwd All soft key.
You will hear a confirmation beep.
Step 2 Dial the number to which you want to forward all your calls. Dial the number exactly as if you were placing
a call to that number. Remember to include locally required prefix numbers.
The phone display is updated to show that calls will be forwarded.
Step 3 To cancel call forwarding, press the Fwd Off soft key.

Hold/Resume a Call

Procedure
Step 1
Press the Hold button.
Step 2 Press the Resume soft key or the flashing green line button to resume the call.
Step 3
If your phone supports multiple lines, you can use line buttons to swap between holding and active calls.
Example:
If you have a holding call on Line 1 and an active call on Line 2, pressing the Line 1 button makes the Line
1 call active (resumes it from hold) and automatically puts the Line 2 call on hold.

Intercom

Intercom allows you to place and receive one-way calls using a dedicated intercom line.
When you place an intercom call, the recipient's phone auto-answers with mute activated (whisper) and
broadcasts your message through the recipient's speakerphone—or through the headset or handset, if one of
these devices is active.
After receiving the intercom call, the recipient can initiate two-way audio (connected) to continue the call.
OL-25524-01
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for
Cisco Unified Communications Manager Express Version 9.0 (SIP)
Forward All Calls
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