Troubleshooting - iSimple Media Gateway PXAMG PGHGM2 Owner's Manual

10. Troubleshooting

Symptom
Radio shows iPod not
connected
I can not correctly
control the iPod
through the radio.
I have updated my
iPod's firmware and
still have control
issues
I don't see iPod artist
or song information on
the screen
I can't use my iPod's
click wheel to select
music
The Media Gateway
does not recognize
the HD Radio tuner
(HDRT)
Radio shows "DEV
INIT"
When I listen to the
factory AM or FM radio
there is only static, no
audio.
No AM or FM
reception using the HD
Radio source
HD Radio station
quality fluctuates or is
lost randomly
Cause
iPod cable is not connected to
iPod or Gateway.
The iPod firmware may be out
of date.
Sometimes the iPods needs to
be reset
The radio is displaying a
different text field
The iPod is in external control
mode. This allows text to be
displayed on the radio screen
The HD tuner was not properly
connected when the PXAMG
was first connected and
initialized.
Gateway device is initializing
Factory antenna cable is
connected to the HD Radio
tuner.
Factory antenna cable is not
connected to the HD Radio
tuner (HDRT)
The HD Tuner is temporarily
losing reception of the Digital
HD Radio broadcast signal
Remedy
Verify the docking cable is connected to the
Media Gateway, and the iPod
Update iPod firmware for free at http://www.
apple.com/ipod/download
Press and hold the click wheel (center
button) and the menu button for 10 seconds.
This will reboot the iPod. YOU WILL NOT
LOSE MUSIC on the iPod by doing this reset
Press the Text / Scan button to see text
Press the Aux / Sat button and select AUX
2 source to control the iPod manually using
the click wheel
HDRT must be connected before the
PXAMG is powered on. Disconnect the
PXAMG from the vehicles harness for 5
minutes. Verify the 8 pin DIN HDRT cable
is securely connected at both ends before
reconnecting the vehicle harness.
This only occurs the first time the PXAMG is
powered on. Wait one minute, cycle ignition
off and on then enter SAT Mode.
Use Gateway to access HD Radio source.
This will provide all AM and FM reception for
your vehicle.
Remove from factory radio, connect into
HDRT module. Note* some vehicles need to
use the supplied antenna adaptor to make
this connection.
This is expected performance. The Digital
HD Radio playback will resume in areas of
higher broadcast signal strength.
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