Troubleshooting - iSimple BlueConnect User Manual

4. Troubleshooting

Issue: No audio from the phone through the car.
Resolution:
Press and hold the Control button for more than 4 seconds to engage the BlueConnect for music
streaming.
Check that the radio is on the correct FM station. Default station 98.1MHz
Check that the phone is playing audio via the Bluetooth output.
Check the volume of the phone, and increase as necessary.
Issue: BlueConnect does not show in my available Bluetooth devices list
Resolution:
Check that the BlueConnect is in pairing mode. This can be verified by looking at the LED built
into the control button to ensure is it flashing fast. Check that another paired phone is not already
connected to the device. Press and hold the control button for 2 to 4 seconds to enter pairing
mode.
NOTE: If BlueConnect is not showing in available devices list but is showing in paired devices simply select
BlueConnect to reconnect.
Issue: I cannot pair my phone to the BlueConnect
Resolution:
Verify that no previously paired devices are within Bluetooth range. Turn off Bluetooth on any previously
paired devices, before trying to pair a new smartphone
Issue: I cannot hear any actual FM stations
Resolution:
Press and hold the Control Button for more than 4 seconds to disengage the BlueConnect
Issue: Audio playback from phone is distorted or low compared to other sources
Resolution:
Adjust the volume on the smartphone while playing music.
Issue: Person on the other end cannot hear my voice during phone calls
Resolution:
Verify the location of the microphone is unobstructed.
Verify that an HVAC vent is not aimed directly at the microphone.
MODE / LED STATUS
IDLE
PAIRING MODE
ATTEMPTING TO CONNECT TO
PREVIOUSLY PAIRED PHONE
INCOMING / OUTGOING CALL
ACTIVE PHONE CALL
STREAMING MUSIC
VR ACTIVE
Page 4
LED Status / Mode
LED FAST
LED SLOW
BLINK W/ 60
LED OFF BLINK W/ 60
SEC TIMEOUT
TIMEOUT
X
X
X
X
LED 3x BLINK - PAUSE
SEC
X
X
email - gmsupport@stingersolutions.com
BlueConnect
LED SOLID
X
tel - 866-766-2267