Generating Logs For Troubleshooting - Dialogic Brooktrout TruFax TR1034 User Manual

Generating Logs for Troubleshooting

Debug
VTTY Tracer
March 2013
FDTool creates various log files for troubleshooting. All logs are
created in the logs directory where the FDTool is located. The log
history for each channel is saved in a file porthistory_xx.log where xx
is the channel number displayed in FDTool. The log history is the
output displayed in FDTool for each channel.
Additional logging can be enabled from FDTool's Tools menu:
Debug
VTTY Tracer
Additional logging can be enabled under the direction of Dialogic
Technical Services and Support.
Enabling logging with Tools | Debug will cause the Dialogic®
Brooktrout® API to start logging continuously. This is the most
common logging requested by Dialogic Technical Services and
Support. Enabling Debug logging will generate logs to the following
files:
apidbug_systemlog
apidebug_unit_xx.log
VTTY Tracer is a separate logging utility for PSTN boards. It can be
launched from the menu of FDTool, Tools | VTTY Tracer.
When launching the VTTY Tracer utility the following instructions
will be displayed in a dialog box.
Generating Logs for Troubleshooting
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