Troubleshooting Your Device - Sierra Wireless USBConnect Lightning Quick Start Manual

Troubleshooting Your Device

If AT&T Communication Manager does not automatically
start to install the first time you insert the Lightning into
your laptop:
1. Double-click My Computer (Windows XP) or Computer
(Windows 7 or Vista) on your desktop.
2. Click the TRU-Install drive (usually E: or F: drive).
3. Under the TRU-Install drive, go to Win/ATT and double-
click the Setup.exe file.
4. Leave the Lightning in the laptop and follow the on-
screen instructions.
5. Restart your laptop when prompted to successfully com-
plete the installation of AT&T Communication Manager.
You've followed the instructions above, and ACM still did
not install
If your Lightning came with a mini-CD:
1. Insert the CD into your CD-ROM drive.
2. Click Start > My Computer (Windows XP) or Com-
puter (Windows 7 or Vista).
3. Under the CD-ROM drive, go to Win/ATT and double-
click the Setup.exe file.
If there is no mini-CD in your package:
1. Go to www.att.com/acm and download ACM.
2. Follow the instructions on the web site to install ACM.
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