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Problem
The printing quality is
poor.
The other party complains
that they cannot send a
document.
I cannot select the desired
receiving mode.
I cannot receive
documents using the
handset.
When an extension
telephone is connected, I
cannot receive
documents by pressing
{*}{#}{9}.
11.3.6 Copying
Problem
The unit will not make a
copy.
A black line, a white line or
smudge appears on the
copied document.
The copied image is
distorted.
Cause & Solution
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 11 for
further details.
L The thermal head is dirty. Clean it (page 103).
L Some paper has instructions recommending which side to print on.
Try turning the paper over.
L You may have used paper with a cotton and/or fibre content that is
over 20%, such as letterhead or resume paper.
L If documents can be copied properly, the unit is working normally.
The other party may have sent a faint document or there may be
something wrong with the other party's machine. Ask them to send
a clearer copy of the document or to check their fax machine.
L The receiving mode is set to TEL mode.
Receive the document manually (page 54) or change the receiving
mode to TAM/FAX mode (page 57) or FAX ONLY mode (page 58).
L The memory is full of received documents due to a lack of
recording paper, a lack of ink film or a recording paper jam. Install
paper (page 19) or clear the jammed paper (page 98).
L If you want to set TAM/FAX or FAX ONLY mode, set the desired
mode using feature #77 (page 71), and press {AUTO ANSWER}
repeatedly to select the desired mode.
L If you want to set TEL or TEL/FAX mode, set the desired mode
using feature #73 (page 71), and press {AUTO ANSWER}
repeatedly to select the desired mode.
L The memory is full of received documents due to a lack of
recording paper, a lack of ink film or a recording paper jam. Install
paper (page 19) or clear the jammed paper (page 98).
L You must set remote fax activation to ON (feature #41 on page 70)
beforehand.
L Press {*}{#}{9} firmly.
L The memory is full of received documents due to a lack of
recording paper, a lack of ink film or a recording paper jam. Install
paper (page 19) or clear the jammed paper (page 98).
Cause & Solution
L The ink film is empty. Replace the ink film with a new one (page
18).
L You cannot make a copy during programming.
L You cannot make a copy during a telephone conversation.
L The scanner glass, white plate or rollers are dirty with correction
fluid, etc. Clean them (page 102). Please do not insert a document
before correction fluid has dried completely.
L Adjust the width of the document guides to fit the actual size of the
document.
11. Help
95
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