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11. Help
Problem
I cannot send a fax
overseas.
The other party complains
that letters on their
received document are
distorted or not clear.
The other party complains
that black lines, white
lines or smudges appear
on their received
document.
11.3.5 Fax – receiving
Problem
I cannot receive
documents.
I cannot receive
documents automatically.
The display shows
"CONNECTING.....", but
faxes are not received.
A blank sheet is ejected.
94
Cause & Solution
L Use the overseas transmission mode of feature #23 (page 69).
L Add two pauses at the end of the telephone number or dial
manually.
L If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
L Another telephone on the same line is off the hook. Hang up the
telephone and try again.
L Try copying the document. If the copied image is clear, there may
be something wrong with the other party's machine.
L Adjust the scan contrast using feature #58 (page 71).
L The scanner glass, white plate or rollers are dirty with correction
fluid, etc. Clean them (page 102). Please do not insert a document
before correction fluid has dried completely.
Cause & Solution
L The ink film is empty. Replace the ink film with a new one (page
18).
L The receiving mode is set to TEL mode.
Change the receiving mode to TAM/FAX mode (page 57), FAX
ONLY mode (page 58) or TEL/FAX mode (page 56).
L The time taken to answer the call is too long. Decrease the number
of rings before the unit answers a call (feature #06 on page 68 and
#78 on page 71).
L The greeting message is too long. Record a shorter message
(page 62).
L The receiving mode is set to FAX ONLY mode and the incoming
call is not a fax. Change the receiving mode to TEL mode (page
55), TAM/FAX mode (page 57) or TEL/FAX mode (page 56).
L If a blank sheet is ejected after the received document is printed
out, the size of the document sent by the other party is as large as,
or larger than, the recording paper, or the receiving reduction rate
is not programmed correctly. Program the proper rate in feature
#36 (page 69).
L The other party placed the document in their fax machine the
wrong way. Check with the other party.
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