Summary - HP VECTRA VE User Manual

Summary

The table below summarizes the services and support available from
HP or authorized resellers.
Service Covers Period
covered
HP Parts and labor for HP First three years. Next working day. One fee which
SupportPack
products.
on-site
service
HP Support CD-ROM containing: Released
Assistant Product Manuals, quarterly.
Technical Information
and Product features.
Electronic Technical information, Anytime.
services drivers, utilities, tools
and diagnostics.
Technical Basic assistance for First year.
Phone PC setup,
support configuration,
start-up and
hardware diagnosis.
Lifeline Basic assistance for After first year.
phone PC setup,
support configuration,
start-up and
hardware diagnosis.
HP Network Advanced remote Annual contract.
Phone-in technical support for
support multivendor
networked
environments.
Service Technical Support. Customer
Contracts defined.
6 Hewlett Packard Support and Information Services
Response Fee When
time available
Within 30 days
covers the three of purchase.
years.
N/A Annual Anytime.
subscription.
24-hour access. No charge. Anytime.
Business hours. No charge. At time of
purchase.
Business hours. Per- call fee, Anytime after
no time limit. first year.
Business hours: Annual fee, or Anytime.
24-hour/ 7-day minimum fee
service also per incident.
available.
As required. Annual fee, or Anytime.
fee per incident.
Summary
Purchase
from
HP Authorized
reseller.
HP.
HP BBS,
WWW,
CompuServe,
America
6
Online.
HP.
HP.
HP Authorized
reseller.
Reseller.
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