HP Vectra VE 6/xxx - 8 Maintenance Manual
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HP Vectra VE 6/xxx - 8 Maintenance Manual

HP Vectra VE 6/xxx - 8 Maintenance Manual

Hp vectra ve series 8 - upgrade and maintenance guide (d6548-upg-aba)
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HP Vectra VE
Series 8
Upgrade and
Maintenance Guide

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Summary of Contents for HP Vectra VE 6/xxx - 8

  • Page 1 HP Vectra VE Series 8 Upgrade and Maintenance Guide...
  • Page 2 The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard...
  • Page 3 Upgrade and Maintenance Guide...
  • Page 4 Who This Manual Is For This manual is for anyone who wants to: Configure the PC. • Add accessories to the PC. • Troubleshoot problems on the PC. • Find out where to get more information and support. • For information about setting up and using your PC, refer to the User’s Guide that came with your PC.

  • Page 5: Important Safety Information

    Important Safety Information WARNING If you have any doubt that you can lift the PC or display safely, do not try to move it without help. For your safety, always connect the equipment to a grounded wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with this equipment, or one in compliance with your national regulations.
  • Page 6 The MIS Kit for Your PC This manual is part of the MIS kit, available from the HP Support Web site at: http://www.hp.com/go/vectrasupport/ The MIS kit for your PC includes: Using Sound on Your PC—describes how to get the most out of •...

  • Page 7: Table Of Contents

    Contents 1 How to Install Accessories in Your Desktop PC Accessories You Can Install ........2 Removing and Replacing the Cover .
  • Page 8 2 How to Install Accessories in Your Minitower PC Accessories You Can Install ....... . Removing and Replacing the Cover .
  • Page 9 3 Security Features Setting Passwords ......... 56 Using BIOS Passwords .
  • Page 10 IRQs, DMAs, and I/O Addresses Used by Your PC ....Hewlett-Packard Support and Information Services ... .

  • Page 11: How To Install Accessories In Your Desktop Pc

    How to Install Accessories in Your Desktop PC This chapter explains in detail how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC.

  • Page 12: Accessories You Can Install

    1 How to Install Accessories in Your Desktop PC Accessories You Can Install Accessories You Can Install Main Memory Modules (SDRAM) Accessory Board Slots 16 MB kit SDRAM One ISA, one ISA/PCI 32 MB kit SDRAM combination, four PCI, and one 64 MB kit SDRAM AGP (some slots may come with 128 MB kit SDRAM...

  • Page 13: Removing And Replacing The Cover

    1 How to Install Accessories in Your Desktop PC Removing and Replacing the Cover Removing and Replacing the Cover For your safety, never remove the PC’s cover without first removing WARNING the power cord from the power outlet, and any connection to a telecommunications network.

  • Page 14: Replacing The Cover After Installing Accessories

    1 How to Install Accessories in Your Desktop PC Removing and Replacing the Cover Replacing the Cover After Installing Accessories 1 Make sure that you have installed all your accessories and that all internal cables are properly connected and safely routed. 2 Standing at the back of the PC, lower the cover onto the PC chassis (aligning the rails on the inside edges of the cover with the sides of the PC chassis), and firmly slide the cover forwards into position.

  • Page 15: Removing And Replacing The Airflow Guide

    1 How to Install Accessories in Your Desktop PC Removing and Replacing the Airflow Guide Removing and Replacing the Airflow Guide To improve access to the system board, you may need to temporarily remove the airflow guide. Removing the Airflow Guide 1 Remove the screw that connects the airflow guide to the video card.

  • Page 16: Installing Memory

    1 How to Install Accessories in Your Desktop PC Installing Memory Installing Memory Static electricity can damage electronic components. Turn OFF all CAUTION equipment. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag.
  • Page 17 1 How to Install Accessories in Your Desktop PC Installing Memory To install a main memory module: 1 Disconnect the PC’s power supply cord and any connection to a telecommunications network. 2 Remove the PC’s cover. 3 Slide the memory module into the slot’s socket at 90 to the system board (the module will only fit into the socket one way round).

  • Page 18: Installing Mass Storage Devices

    1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Installing Mass Storage Devices You can install a non-IDE hard disk drive or CD-ROM drive, but it will NOTE need an accessory board and driver software (usually supplied with the drive).
  • Page 19 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Which Data Connectors Depending on your PC model, there are either two or three data cables inside your PC. If you have a CD-ROM drive, there are three cables. If to Use you do not have a CD-ROM drive, there are two cables.

  • Page 20: Configuring An Ide Device After Installation

    1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Which Power There are two different types of power connectors—these are shown below. Connectors to Use Power connectors for hard disk drives, Zip drives, tape drives, and CD-ROM drives Power connector for 3.5-inch flexible disk drive...

  • Page 21: Installing An Ide Hard Disk Drive In An Internal Shelf

    1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices IDE drives are, by default, automatically detected by the Setup program (the IDE channels settings in the menu must be set to Main to enable automatic detection). However, a newly installed Auto CD-ROM drive may require that you install an appropriate device driver.
  • Page 22 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices 4 Remove the two retaining screws from the floppy disk/hard disk drive tray, and then carefully lift the tray from the PC. Place the tray on a table/desk top. Floppy disk/hard disk drive tray 5 Insert the new drive into the spare shelf in the drive tray and secure...
  • Page 23 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices 7 Connect the power cable and the data cable to the rear of the new hard disk drive. Remember to replace those for the floppy disk drive and the existing hard disk drive also.

  • Page 24: Installing A Cd-Rom, Tape Or Zip Drive In A Front Shelf

    1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Installing a CD-ROM, Tape or Zip Drive in a Front Shelf To avoid electric shock and harm to your eyes by laser light, do not WARNING open the laser module. The laser module should be serviced by service personnel only.
  • Page 25 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Step 4 Step 5 Step 3 6 Carefully remove the metal filler plate from the PC chassis. Unlatch the filler first from one side, and then pull it out. Be very careful not to hurt your fingers when you do this.
  • Page 26 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Attach drive to tray (This example shows a Zip drive) 8 Slide the new drive into the shelf and secure the drive in position using the screws supplied with it. 9 Connect the power cable and the data cable to the rear of the new drive.
  • Page 27 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices The connectors are shaped to go in one way only. If you are not sure which connector to use, refer to "Connecting IDE Devices", on page 8. Power cable CD-ROM drive data cable...
  • Page 28 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Hard disk drive data cable Power cable 13 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 14 Verify the new configuration by viewing the summary screen (press while the Vectra logo is displayed during system startup).

  • Page 29: Installing Accessory Boards

    1 How to Install Accessories in Your Desktop PC Installing Accessory Boards Installing Accessory Boards Static electricity can damage electronic components. Turn OFF all CAUTION equipment. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the computer while you are removing the accessory from the bag.

  • Page 30: Installing An Accessory Board

    1 How to Install Accessories in Your Desktop PC Installing Accessory Boards Installing an Accessory Board 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover. 3 Find a free slot. Some boards may have preferred locations and special installation instructions detailed in their manuals.
  • Page 31 1 How to Install Accessories in Your Desktop PC Installing Accessory Boards 6 Align the board’s connector with the slot’s socket and firmly press the board into the socket. Do not bend the board. Ensure the board’s connector engages completely with the socket and does not touch components on other boards.

  • Page 32: Configuring Accessory Boards With Plug And Play

    1 How to Install Accessories in Your Desktop PC Installing Accessory Boards NOTE If you install a network board and connect it to the WOL connector, you must enable the field in the Setup Wake On LAN program ( ) if the Advanced - Power Management Setup network board supports this mode.

  • Page 33: Configuring Non-Plug And Play Isa Accessory Boards

    1 How to Install Accessories in Your Desktop PC Installing Accessory Boards Windows 95 Operating systems that support Plug and Play, such as Windows 95, will automatically detect a newly installed Plug and Play accessory board and install the driver for this device, if the driver is available. If the driver is not available, Windows 95 will prompt you to insert a floppy disk or CD-ROM that contains the driver.

  • Page 34: Installing A Security Cable

    1 How to Install Accessories in Your Desktop PC Installing a Security Cable Installing a Security Cable You can secure the PC to your desk, or any other fixed object, using a security cable. The PC has a bracket at the rear for securing the cable. NOTE Contact your reseller for more information about ordering a security cable.

  • Page 35: Changing The Battery

    1 How to Install Accessories in Your Desktop PC Changing the Battery Changing the Battery There is a danger of explosion if the battery is incorrectly installed. For WARNING your safety, never attempt to recharge, disassemble, or burn the old battery.
  • Page 36 1 How to Install Accessories in Your Desktop PC Changing the Battery Static free screwdriver 5 Replace the cover. Reconnect all cables and power cords. 6 Run the Setup program to reconfigure the PC. English...

  • Page 37: Installing A Key Lock

    1 How to Install Accessories in Your Desktop PC Installing a Key Lock Installing a Key Lock Your PC may have the facility to have a key lock installed. To Install a Key Lock 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network.
  • Page 38 1 How to Install Accessories in Your Desktop PC Installing a Key Lock Insert the key lock and clip in the direction shown 5 Replace the cover. Reconnect all cables and power cords. English...

  • Page 39: How To Install Accessories In Your Minitower Pc

    How to Install Accessories in Your Minitower PC This chapter explains in detail how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC.

  • Page 40: Accessories You Can Install

    2 How to Install Accessories in Your Minitower PC Accessories You Can Install Accessories You Can Install Main Memory Modules (SDRAM) 16 MB kit SDRAM Front-Access Device 32 MB kit SDRAM Shelves 64 MB kit SDRAM Zip drive 128 MB kit SDRAM tape drive CD-ROM drive (already installed on some models)

  • Page 41: Removing And Replacing The Cover

    2 How to Install Accessories in Your Minitower PC Removing and Replacing the Cover Removing and Replacing the Cover For your safety, never remove the PC’s cover without first removing WARNING the power cord from the power outlet, and any connection to a telecommunications network.

  • Page 42: Replacing The Cover After Installing Accessories

    2 How to Install Accessories in Your Minitower PC Removing and Replacing the Cover Replacing the Cover After Installing Accessories 1 Make sure that you have installed all your accessories and that all internal cables are properly connected and safely routed. 2 Lower the cover onto the PC chassis and slide it into position.

  • Page 43: Removing And Replacing The Power Supply Unit And Airflow Guide

    2 How to Install Accessories in Your Minitower PC Removing and Replacing the Power Supply Unit and Airflow Guide Removing and Replacing the Power Supply Unit and Airflow Guide To improve access to the system board you may need to remove the power supply unit and airflow guide.

  • Page 44: Installing Memory

    2 How to Install Accessories in Your Minitower PC Installing Memory Installing Memory Static electricity can damage electronic components. Turn OFF all CAUTION equipment. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag.
  • Page 45 2 How to Install Accessories in Your Minitower PC Installing Memory To install a main memory module: 1 Disconnect the PC’s power supply cord and any connection to a telecommunications network. 2 Remove the PC’s cover. 3 If necessary, remove the power supply unit and airflow guide. 4 Slide the memory module into the slot’s socket at 90 to the system board (the module will only fit into the socket one way round).

  • Page 46: Installing Mass Storage Devices

    2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices Installing Mass Storage Devices You can install a non-IDE mass storage device, but this requires an NOTE accessory board and driver software. Contact your authorized reseller for information. You can install additional mass storage devices if you need extra mass storage space.
  • Page 47 2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices Which Data Connectors Depending on your PC model, there are either two or three data cables inside your PC. If you have a CD-ROM drive, there are three cables. If to Use you do not have a CD-ROM drive, there are two cables.

  • Page 48: Configuring An Ide Device After Installation

    2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices Which Power There are two different types of power connectors—these are shown below. Connectors to Use Power connectors for hard disk drives, Zip drives, tape drives, and CD-ROM drives Power connector for 3.5-inch flexible disk drive...

  • Page 49: Installing A 3.5-Inch Hard Disk Drive In An Internal Shelf

    2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices IDE drives are, by default, automatically detected by the Setup program (the IDE channels settings in the menu must be set to Main to enable automatic detection). However, a newly installed Auto CD-ROM drive may require that you install an appropriate device driver.
  • Page 50 2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices Step 3 Step 4 5 Insert the new drive into the spare shelf in the drive tray and secure the new drive to the tray using the screws provided with the drive. 6 Carefully put the drive tray back into the PC, and secure it in position using the retaining bracket.
  • Page 51 2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices 7 Connect the power and data cables to the rear of both the new drive and the existing drive, if you have not done so already. The connectors are shaped to fit one way only.

  • Page 52: Installing A Zip Drive, Cd-Rom Drive, Or Tape Drive

    2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices Installing a Zip Drive, CD-ROM Drive, or Tape Drive To avoid electric shock and harm to your eyes by laser light from a WARNING CD-ROM drive, do not open the CD-ROM drive enclosure. The drive should be serviced by authorized service personnel only.
  • Page 53 2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices 4 Carefully remove the metal filler plate from the chassis. Unlatch the filler first from one side, and then pull it out. Be very careful not to hurt your fingers when you do this.
  • Page 54 2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices 7 Connect the power and data cables to the rear of the device (the connectors are shaped to go in one way only). Refer to “Connecting IDE Devices” on page 36 for more information about which connectors to use.
  • Page 55 2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices 9 Install any other accessories before replacing the front bezel and cover. Reconnect all cables and power cords. 10 Verify the new configuration by viewing the summary screen (press while the Vectra logo is displayed during system startup).

  • Page 56: Installing Accessory Boards

    2 How to Install Accessories in Your Minitower PC Installing Accessory Boards Installing Accessory Boards Static electricity can damage electronic components. Turn OFF all CAUTION equipment. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the computer while you are removing the accessory from the bag.

  • Page 57: Installing An Accessory Board

    2 How to Install Accessories in Your Minitower PC Installing Accessory Boards Installing an Accessory Board 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover. 3 Find a free slot. Some boards may have preferred locations and special installation instructions detailed in their manuals.
  • Page 58 2 How to Install Accessories in Your Minitower PC Installing Accessory Boards 8 The accessory board may need a special connection, such as: Network cable to the WOL (Wake On LAN) connector. • Sound cable to the CD-ROM drive. • The following figure shows the location of the WOL connector.

  • Page 59: Configuring Accessory Boards With Plug And Play

    2 How to Install Accessories in Your Minitower PC Installing Accessory Boards Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. Your PC has configurable support for Plug and Play in the BIOS.

  • Page 60: Installing A Security Cable

    2 How to Install Accessories in Your Minitower PC Installing a Security Cable Installing a Security Cable You can secure the PC to your desk, or any other fixed object, using a security cable. The PC has a bracket at the rear for securing the cable. NOTE Contact your reseller for more information about ordering a security cable.

  • Page 61: Changing The Battery

    2 How to Install Accessories in Your Minitower PC Changing the Battery Changing the Battery There is a danger of explosion if the battery is incorrectly installed. For WARNING your safety, never attempt to recharge, disassemble, or burn the old battery.
  • Page 62 2 How to Install Accessories in Your Minitower PC Changing the Battery Static free screwdriver 5 Replace the cover. Reconnect all cables and power cords. 6 Run the Setup program to reconfigure the PC. English...

  • Page 63: Installing A Key Lock

    2 How to Install Accessories in Your Minitower PC Installing a Key Lock Installing a Key Lock Your PC may have the facility to have a key lock installed. To Install a Key Lock 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network.
  • Page 64 2 How to Install Accessories in Your Minitower PC Installing a Key Lock Insert the key lock and clip in the direction shown 5 Replace the cover. Reconnect all cables and power cords. English...

  • Page 65: Security Features

    Security Features This chapter explains how to use the security features of your PC.

  • Page 66: Setting Passwords

    3 Security Features Setting Passwords Setting Passwords Your PC has two types of passwords: BIOS passwords. • You can set two passwords, the Administrator password and the User password, to provide two levels of protection for your PC. You set both passwords via the menu of the Setup program.

  • Page 67: Setting The Administrator Password

    3 Security Features Setting Passwords Setting the Administrator Password To set an Administrator password: 1 Start the Setup program (press during the startup procedure). 2 Choose the menu. Security 3 Choose the setup item. You will be Set Administrator Password asked to enter your password twice.

  • Page 68: Setting The User Password

    3 Security Features Setting Passwords Setting the User Password A User password can only be set if an Administrator password has already been set. If you enter the Setup program by using the User password, you will be restricted in your ability to change setup items. If you enter the Setup program with an Administrator password, you will have no restrictions.

  • Page 69: Troubleshooting Your Pc

    This chapter can help you solve problems that you may encounter when using your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett-Packard Support and Information Services", on page 92.

  • Page 70: If Your Pc Does Not Start Properly

    4 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Symptom Problem Cause and Solution PC does not start. No power. Refer to page 61. PC’s power indicator No display. Refer to page 62. light works but the monitor remains blank.

  • Page 71: If There Is No Power

    4 Troubleshooting Your PC If There Is No Power If There Is No Power Problem Check PC does not start – the PC power cord is Connect the power cord to a grounded PC’s power-on indicator correctly connected. power outlet and the PC. is not illuminated.

  • Page 72: If There Is Nothing Displayed On The Screen

    4 Troubleshooting Your PC If There Is Nothing Displayed on the Screen If There Is Nothing Displayed on the Screen Problem Check PC’s power indicator Display is correctly Refer to the display’s manual for an explanation of the LED light and hard disk switched ON (LED is on).

  • Page 73: If There Is A Memory Test Error

    4 Troubleshooting Your PC If There Is a Memory Test Error If There Is a Memory Test Error Problem Check Power-On-Self-Test PC’s memory modules • Disconnect the power cord. displays a memory test are correctly installed. • Open the PC. error.

  • Page 74: If There Is A Keyboard Or Mouse Test Error

    4 Troubleshooting Your PC If There Is a Keyboard or Mouse Test Error If There Is a Keyboard or Mouse Test Error Problem Check Power-On-Self-Test Keyboard and mouse cables are • Switch off the PC. displays a keyboard or correctly connected. •...

  • Page 75: If There Is A Floppy Disk Drive Test Error

    4 Troubleshooting Your PC If There Is a Floppy Disk Drive Test Error If There Is a Floppy Disk Drive Test Error Problem Check Power-On-Self-Test The drive is correctly • Switch the PC OFF then ON. displays floppy drive configured in the PC’s •...

  • Page 76: If There Is A Hard Disk Or Cd-Rom Drive Test Error

    4 Troubleshooting Your PC If There Is a Hard Disk or CD-ROM Drive Test Error If There Is a Hard Disk or CD-ROM Drive Test Error Problem Check Power-On-Self-Test The drive is correctly • Switch the PC OFF then ON. displays hard disk or configured in the PC’s •...

  • Page 77: If There Is A Cmos Test Error

    4 Troubleshooting Your PC If There Is a CMOS Test Error If There Is a CMOS Test Error Problem Check Power-On-Self-Test Power correctly • Disconnect the power cord. displays CMOS test connected to the • Open the PC. error. system board. •...

  • Page 78: If There Is A Serial Or Parallel Port Test Error

    4 Troubleshooting Your PC If There Is a Serial or Parallel Port Test Error If There Is a Serial or Parallel Port Test Error Problem Check Power-On-Self-Test The port is correctly • Switch the PC OFF then ON. displays a port test configured in the PC’s •...

  • Page 79: Other Configuration Problems

    4 Troubleshooting Your PC Other Configuration Problems Other Configuration Problems Problem Check Power-On-Self-Test Setup program • Turn on or restart the PC. displays an error settings. • When the message F2 Setup appears, press the F2 (one that is not key.

  • Page 80: If There Is A Beep Code During Startup

    4 Troubleshooting Your PC If There Is a Beep Code During Startup If There Is a Beep Code During Startup Problem Cause Solution PC beeps during Number system startup of Beeps DRAM Refresh failure. Try reseating the memory first. If the error still occurs, replace the memory with known good Parity circuit failure.

  • Page 81: If You Cannot Turn Off Your Pc

    4 Troubleshooting Your PC If You Cannot Turn Off Your PC If You Cannot Turn Off Your PC Problem Check • Move the mouse or press a key to PC makes a buzzing Whether the PC is in a or beeping sound suspend/sleep mode, in which try to wake up the PC.

  • Page 82: If You Have Forgotten Your Password

    4 Troubleshooting Your PC If You Have Forgotten Your Password If You Have Forgotten Your Password NOTE Use these instructions if the passwords were set with the Setup program. Problem Solution • Switch off the PC. You have forgotten the User password. •...

  • Page 83: If The Wake On Lan Feature Does Not Work

    4 Troubleshooting Your PC If the Wake On LAN Feature Does Not Work If the Wake On LAN Feature Does Not Work Problem Solution You have installed a LAN board that • Check that the Wake On LAN cable is correctly supports the Wake On LAN feature and the connected to the system board and to the LAN feature does not work.

  • Page 84: If There Is An Irq Problem Installing A Sound Board

    4 Troubleshooting Your PC If There Is an IRQ Problem Installing a Sound Board If There Is an IRQ Problem Installing a Sound Board Problem Solution You have installed a sound board Check that you have followed the installation instructions provided and you get a message telling with the sound board.

  • Page 85: If Your Pc Has An Audio (Sound) Problem

    4 Troubleshooting Your PC If Your PC Has an Audio (Sound) Problem If Your PC Has an Audio (Sound) Problem Problem Solution No sound when If you are using Windows NT 4.0, check the volume, mute, and balance settings. Refer to the operating running any system documentation for more information.

  • Page 86: If Your Pc Has A Software Problem

    4 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem Problem Solution Power indicator light is Refer to the application software documentation and/or the operating illuminated, but some system documentation for guidance. software won’t run.

  • Page 87: Recovering Hard Disk Contents

    4 Troubleshooting Your PC Recovering Hard Disk Contents Recovering Hard Disk Contents In the unlikely event of a hard disk crash, you can recover all the software that was preloaded on your PC’s hard disk when the PC was manufactured. You can recover, for example: The PC’s operating system.

  • Page 88: Recovering Software From A Cd-Rom (Windows 95 And Windows Nt Systems)

    4 Troubleshooting Your PC Recovering Hard Disk Contents Recovering Software from a CD-ROM (Windows 95 and Windows NT Systems) HP service personnel have a recovery CD-ROM containing the disk image of the HP Vectra VE as preloaded in the factory. 1 If there is not one already connected, connect a CD-ROM drive to the Master connector on the Secondary IDE cable.

  • Page 89: Installation Of Windows Nt4 Sp3 And Hp Software Components

    4 Troubleshooting Your PC Recovering Hard Disk Contents 5 Remove the hard disk drive from the Slave connector. Put this hard disk drive back into the second HP Vectra VE PC. 6 Restart the PC. 7 Start the Setup program (press while is displayed), F2 Setup...
  • Page 90 4 Troubleshooting Your PC Recovering Hard Disk Contents The latest versions of all the drivers (and the corresponding installation notes) can be obtained from the HP Web site http://www.hp.com/go/vectrasupport Basic Installation This assumes you have either a CD-ROM drive connected to the PC or, preferably, you have restored the contents of the I386 directory as described earlier (with the SP3 subdirectory).

  • Page 91: Installation Of Customer Specific Software

    4 Troubleshooting Your PC Recovering Hard Disk Contents Installation of HP Applications HP TopTools Download the HP TopTools installation software and Implementation Guide from the HP Manageability Web site ). Unpack the downloaded http://www.hp.com/go/manageability software and run the installation program. HP DiagTools Download the HP DiagTools installation software from the HP Web site ).

  • Page 92: Recovering From A Bios Update Failure

    4 Troubleshooting Your PC Recovering from a BIOS Update Failure Recovering from a BIOS Update Failure If you attempt to update (flash) the BIOS in your PC and the update fails, perhaps due to a bad ROM image or a power failure during the update process, the PC will be left with a corrupted BIOS.
  • Page 93 4 Troubleshooting Your PC Recovering from a BIOS Update Failure 6 While pressing switch on the PC. BootBlock loads the CTRL HOME ROM file AMIBOOT.ROM from the floppy disk and flashes the BIOS. This takes several minutes. When the flashing is complete, the PC reboots automatically.

  • Page 94: Hp Diagtools

    4 Troubleshooting Your PC HP DiagTools HP DiagTools HP DiagTools is a utility that helps you diagnose hardware-related problems on HP Vectra PCs and PC Workstations. It is designed to help you to: Identify and report the configuration of your system. •...
  • Page 95 4 Troubleshooting Your PC HP DiagTools 2 Press to continue and follow the instructions on screen to carry out the diagnostic tests. This utility will automatically detect the complete hardware configuration of your system before any tests can be performed. Basic System Tests To verify the correct operation of your system's hardware, you will need to carry out the Basic System Tests.

  • Page 96: Setting The Device Boot Order

    4 Troubleshooting Your PC Setting the Device Boot Order Setting the Device Boot Order To select the drive to start (boot) from, you must enter the Setup program and go to . You can then Advanced - Advanced CMOS Setup select the 1st, 2nd, 3rd, and 4th Boot Devices.

  • Page 97: Technical Information

    4 Troubleshooting Your PC Technical Information Technical Information System Board Switches System Board Switches IDE Connectors Switch 1 Switch Switch function 1 - 4 Processor speed, see next table CMOS: Off = normal (default) On = clear CMOS and reload default values in Setup Password: Off = enabled (default) On = disabled / clear User and Administrator passwords...

  • Page 98: Power Consumption

    4 Troubleshooting Your PC Technical Information Power Consumption Power Consumption (Windows NT) 115 V / 60 Hz 230 V / 50 Hz Operating with input/output 34.1 W 35 W Operating without input/output 34 W 34.8 W Standby 23 W 23.4 W 2.36 W 2.37 W V-standby power: 720 mA...

  • Page 99: Physical Characteristics

    4 Troubleshooting Your PC Technical Information Physical Characteristics Desktop Characteristic Description Weight 9.9 kg (21.78 pounds) (excluding display and keyboard) Dimensions Width: 43.18 cm (17 inches) Height: 17 cm (6.69 inches) Depth: 43 cm (16.93 inches) Footprint 0.175 m (1.88 ft Storage temperature –20 ºC to 60ºC (-4 ºF to 140 ºF) Storage humidity...

  • Page 100: Irqs, Dmas, And I/O Addresses Used By Your Pc

    4 Troubleshooting Your PC Technical Information IRQs, DMAs, and I/O Addresses Used by Your PC IRQs used by PC IRQ0 PIIX4e system timer IRQ1 NS309 keyboard controller The IRQ, DMA, and I/O IRQ2 Used to cascade address mappings IRQ3 NS309 COM2, COM4 shown here are for IRQ4 NS309 COM1, COM3...
  • Page 101 4 Troubleshooting Your PC Technical Information I/O Addresses 0000 - 000F DMA controller 1 used by PC 0020 - 0021 Master interrupt controller (8259) 002E - 002F NS309 Configuration registers 0040 - 0043 Timer 1 0060, 0064 Keyboard controller (reset, slow A20) 0061 Port B (speaker, NMI status and control) 0070 Bit 7: NMI mask register 0070 - 0071 RTC and CMOS data...

  • Page 102: Hewlett-Packard Support And Information Services

    Hewlett-Packard Support and Information Services Hewlett-Packard Support and Information Services Hewlett-Packard computers are engineered for quality and reliability to give you many years of trouble-free service. To ensure that your computer system maintains its reliability and to keep you up-to-date...

  • Page 103: Index

    BIOS, using, 56 setting passwords, 56 replacing, 4, 32 forgotten, 72 software problems, 76 setting, 56 support, Hewlett-Packard, 92 user, 58 system board switches, 87 device boot order, 86 DMAs, used by PC, 90 cannot turn off, 71 no power, 61...
  • Page 104 Part Number D6548-UPG-ABA Created in France 06/98...

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Vectra ve series 8

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