Page 1 HP Vectra VE 4/xx PC User's Guide Printed Manual Information Trademarks Your HP Vectra PC 1 Setting Up Your PC Unpacking the PC Connecting the Mouse, Keyboard, and Display Connecting a Printer or Plotter Connecting the Power Cables Starting the PC for the First Time...
Page 2 Installing the Security Bracket Checking the Installation Configuring Your PC Using the Setup Program to Configure the PC Using HP User Tools to Configure Video Settings 4 Troubleshooting The PC Does Not Work No Error Messages Displayed After Installing an Accessory...
Page 3 FCC (for USA only) Notice for Canada Safety Warning for the USA and Canada Notice for the United Kingdom Noise Declaration for Germany Notice for Japan Notice for Korea HP Hardware Warranty Vectra VE 4/xx User's Guide 1 Setting Up Your PC...
Page 5 Trademarks Centronics® is a registered trademark of Centronics Data Computer Corporation. CompuServe® is a registered trademark of CompuServe Incorporated. Logitech™ is a trademark of Logitech Inc. Logitech™ is a trademark of Logitech Inc. Microsoft® and MS-DOS® are U.S. registered trademarks of Microsoft Corporation.
Page 6 Your HP Vectra PC Features of your high-performance HP Vectra PC: 486 processor (50, 66 or 100 MHz) Enhanced IDE (Integrated Drive Electronics) supporting four Fast IDE drives high performance PCI bus fast 64-bit graphics processor video memory of 1 MB, upgradeable to 2 MB...
Page 7: Setting Up Your Pc
1 Setting Up Your PC Vectra VE 4/xx User's Guide 1 Setting Up Your PC...
Page 8 1. When you receive the PC, unpack and gather all the components. NOTE The operating system software, drivers, and HP utilities are preloaded on models supplied with a hard disk. No diskettes are supplied. 2. Place the computer on a sturdy desk, close to easily accessible power outlets, and with enough space for the keyboard, mouse, and any other accessories.
Page 9: Connecting The Mouse, Keyboard, And Display
Connecting the Mouse, Keyboard, and Display 1. Connect the mouse, keyboard, and display cables t o the back of the computer. The connectors are shaped to go in one way only. 2. Tighten the display cable attachment screws. Display Cable Mouse Cable Keyboard Cable...
Page 10 Connecting a Printer or Plotter If you have a printer or plotter, connect its cable to the back of the computer and tighten the attachment screws. Connector for Parallel Printer Connectors for Serial Printers Vectra VE 4/xx User's Guide 1 Setting Up Your PC...
Page 11: Connecting The Power Cables
Connecting the Power Cables 1. If fitted, remove the label covering the computer’s power connector. 2. Connect the power cables to the display and computer. (The connectors are shaped to go in one way only.) 3. Connect the display’s power cable and the computer’s power cable to a grounded outlet.
Page 12: Starting The Pc For The First Time
The current date and time. The type of printer (for example, HP LaserJet 4M). You may also be requested to enter the connection used by the printer (for example, LPT1 for a parallel printer or COM1 for a serial printer).
Page 13 Adjust the display's brightness to your needs 6. Set the keyboard angle and mouse to comfortable positions. 7. After the initi alization has finished, fill in your Warranty Registration card. Vectra VE 4/xx User's Guide 1 Setting Up Your PC...
Page 14: Creating Master Diskettes
Creating Master Diskettes It is very important that you create master diskettes for your preloaded software. HP recommends that you do this within thirty (30) days of receiving your PC, using new diskettes. These diskettes can then be used to restore the preloaded software to your PC in case of corrupted files.
Page 15: Using Your Pc
2 Using Your PC Vectra VE 4/xx User's Guide 2 Using Your PC...
Page 16: Using The Hp Setup Program
Using the HP Setup Program The integrated (ROM-based) Setup program displays your PC’s configuration and allows you to set certain parameters. Starting the Setup Program 1. Turn on the display and the computer. If the computer is already turned on, save your data and exit all programs, then press...
Page 17 The other fields are explained later in the manual at the place where you may need to modify the settings. For easy reference, all Setup fields can be located in the index, under “HP Setup program fields”. Vectra VE 4/xx User's Guide 2 Using Your PC...
Page 18: Using The Security Features
Using the Security Features To protect your PC and its data against unauthorized access, the following actions can be taken: Setting passwords to prevent the PC being started in your absence, and prevent modifications being made to your system configuration. Disabling startup from the flexible disk drive, hard disk drives, or both.
Page 19: Setting Passwords
How To Set a Password 1. Start the Setup program (see “Using the HP Setup Program”). 2. Use the right arrow key to move the highlight to the field, as required.
Page 20 Wrong password. Restart the PC, then enter the Power Button correct password Vectra VE 4/xx User's Guide 2 Using Your PC...
Page 21 If both User and Administrator passwords are set, the Administrator password must be entered to change the setting. 1. Start the Setup program (see “Using the HP Setup Program”). 2. If a password has not been set, set one now (see “How to Set a Password”).
Page 22: Using The Hp User Tools
Using the HP User Tools The HP User Tools provide on-line information about your PC and allow you to configure your printer and display settings. To access the HP User Tools: 1. Double-click on the HPutils group icon in Windows Pr ogram Manager to display the Hewlett-Packard utilities.
Page 23 1. Double-click on the HPutils group icon in Windows Program Manager to displ ay the Hewlett-Packard utilities. 2. Double-click on the Discover Your HP Vectra VE 4/xx PC icon to display the document. Vectra VE 4/xx User's Guide 2 Using Your PC...
Page 24: Using Power Management
Using Power Management Your PC supports a power management system that complies with the Environmental Protection Agency (EPA) Energy Star program. This means that your PC uses less than 30 Watts of power when not in use and power management is enabled. Two power management modes are supported: Standby mode, which can be set to occur after a specifie d time of inactivity, reduces power consumption to 27 Watts by blanking the display.
Page 25 Configuring Power Management in Windows 1. Double-click on the Main icon to display the Main program group. 2. Double-click on the Control Panel icon 3. Double-click on the Power icon to display the Power dialog box. 4. Select the Advanced mode. 5.
Page 26 To return to full power, press any key. Power Management in DOS 1. Start the Setup program (see “Using the HP Setup Program”). 2. Use the arrow keys to move the highlight to the 3. Set the “Standby” timeout required.
Page 27: Understanding The Desktop Management Interface
To install the DMI demonstration program and learn more about the Desktop Management Interface: 1. Double-click on the HP DMI group icon in the Windows Program Manager. 2. Double-click on the DMI Readme icon for up-to-date information about the DMI support for your PC.
Page 28: Personalizing Your Mouse
Personalizing Your Mouse Your PC has preinstalled Windows software which lets you personalize the functionality of your mouse. 1. Double-click on the Mouse Software group icon to display the Mouse Software. 2. Double-click on the Mouse Control Center icon to display the Mouse Control Center. 3.
Page 29: Tips For Using Your Pc
Install a larger disk drive, or another disk drive. Use a memory manager. (See your operating system documentation.) Install more main memory. See "Installing Memory." Use the Video Mode icon in the HP User Tools. Run the Setup program and set a password.
Page 30 3 Installing Accessories In Your PC Vectra VE 4/xx User's Guide 3 Installing Accessories In Your PC...
Page 31: Supported Hp Accessories
Supported HP Accessories Contact your dealer for an up-to-date list of supported devices. Vectra VE 4/xx User's Guide 3 Installing Accessories In Your PC...
Page 32 For your safety, never remove the computer’s cover without first removing the power cable and any connection to a telecommunications network. Vectra VE 4/xx User's Guide 3 Installing Accessories In Your PC HP LAN Adapters: NC/16 TP (single), order J2405A 16TP Plus (single), order J27247B...
Page 33: Removing And Replacing The Cover
Removing and Replacing the Cover NOTE If you are replacing the supplied hard disk drive or installing a non-plug and play accessory board, ensure that you have carried out the prerequisite activities before removing the cover (see “Installing or Replacing an IDE Hard Disk Drive in the Rear Shelf”...
Page 34: Removing The Cover
Removing the Cover 1. Switch off the display and computer. 2. If necessary, unlock the cover using the key provided with your PC. 3. Disconnect the power cables from the power outlets, computer, and display. Then lift the display off the computer. 4.
Page 35: Replacing The Cover After Installing Accessories
Replacing the Cover After Installing Accessories 1. Ensure you have installed all your accessories and that all internal cables are properly connected and safely routed. 2. Lower the cover onto the computer and firmly slide it into position. 3. Slide the two tabs on the front of the cover outwards. 4.
Page 36: Removing And Replacing The Power Supply Unit
Removing and Replacing the Power Supply Unit Remove the power supply unit to access the sockets for the main memory, cache memory, processor, or accessory board slots. Vectra VE 4/xx User's Guide 3 Installing Accessories In Your PC...
Page 37: Removing The Power Supply Unit
Removing the Power Supply Unit 1. Disconnect the computer’s power supply cable. 2. Remove the computer’s cover. 3. Lift the front of the power supply unit to disengage the hinge on the rear. 4. Lift the power supply unit clear and place it upside down on the frame above the disk drives.
Page 38 Replacing the Power Supply Unit After Installing Accessories 1. Ensure that you have installed all your accessories in the computer. 2. Position the power supply unit over the left-hand side of the computer, and ensure that its cables are neatly routed around any accessory boards. 3.
Page 39: Installing Memory
Installing Memory Main Memory Your PC is supplied with 4 MB or 8 MB of main memory, depending on the model. If you need more main memory to run your application software, you can install up to a total of 64 Main memory is available in modules of 4 MB, 8 MB, 16 MB, or 32 MB.
Page 40 Installing a Main Memory Module 1. Disconnect the computer’s power supply cable. 2. Remove the computer’s cover and power supply unit (see “Removing and Replacing the Cover” and “Removing and Replacing the Power Supply Unit”). 3. If you need to remove an existing module to gain access to the vacant socket: 4.
Page 41 8. Install any other accessories, then refer to “Checking the Installation” to complete the installation. Vectra VE 4/xx User's Guide 3 Installing Accessories In Your PC...
Page 42: Cache Memory
Cache Memory Your PC is supplied with 8 KB or 16 KB of level-one cache memory (integrated in the processor), depending on the model. For increased performance you can install a memory module of 256 KB (order D2465A). CAUTION Static electricity can damage electronic components. Turn all equipment off. Don’t let your clothes touch the accessory.
Page 43: Video Memory
Video Memory Your PC is supplied with 1 MB of video memory and you can install an additional 1 MB inside your PC. The PC has two sockets in which to install the two 512 KB memory chips required, which must both be installed at the same time. For a list of additional settings available once you have installed the extra memory, see “Available Video Resolutions.”...
Page 44: Installing Accessory Boards
Installing Accessory Boards The PC has four accessory board slots: Slot 1 (the bottom slot) can be used for half-length 16-bit ISA boards. Slot 2 can be used for full-length 16-bit ISA boards. Slot 3 can be used for full-length 16-bit ISA or 32-bit PCI boards. Slot 4 (the top slot) can be used for 32-bit PCI boards.
Page 45: Plug And Play
Plug and Play Plug and Play is a new industry standard for configuring system resources for your computer and accessory boards. Your computer has support for Plug and Play in the BIOS (Basic Input/Output System). To find out more about Plug and Play: 1.
Page 46: Installing The Board
Installing the Board CAUTION Static electricity can damage electronic components. Turn all equip ment off. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the power supply unit while you are removing the accessory from the bag. Handle the accessory as little as possible and with care.
Page 47 6. Align the board’s connector with the slot’s socket. Firmly press the board into the socket. Ensure the board’s connector engages completely with the socket and does not touch components on other boards. 7. Secure the board by replacing the slot cover screw. If you loosened the screws on adjacent slots, tighten them.
Page 48 unscrew the side panel and slide it away from the computer connect the accessory board’s cable to the VESA pass-through connector on the system board To activate the VESA pass-through connector, the DOS file FCON.EXE must be executed. 9. Install any other accessories, then refer to “Checking the Installation” to complete the installation.
Page 49: Installing Mass Storage Devices
Installing Mass Storage Devices If you need to have extra mass storage space for your application software, you can install additional mass storage devices. The PC has two internal drive shelves for hard disk drives. If your PC already has a hard disk drive, one drive shelf will be available for an additional drive.
Page 50: Installing An Ide Hard Disk Drive In The Bottom Shelf
Installing an IDE Hard Disk Drive in the Bottom Shelf Refer to the drive’s manuals to see if you must set jumpers or if there is a special installation procedure to follow. 1. Disconnect the computer’s power supply cable. 2. Remove the computer’s cover (see “Removing and Replacing the Cover”). 3.
Page 51 10. Connect the power and data cables to the rear of the drive. (The connectors are shaped to fit one way only.) Data Connector for Hard Disk Drive 11. If a device was removed from the middle shelf, replace it. 12.
Page 52: Installing A Flexible Disk Drive Or A Cd-Rom Drive In The Middle Shelf
Installing a Flexible Disk Drive or a CD-ROM Drive in the Middle Shelf If you are also installing a device in the lower shelf, install it before continuing. 1. Disconnect the computer’s power supply cable. 2. Remove the computer’s cover (see “Removing and Replacing the Cover”). 3.
Page 53 7. Connect the power and data cables to the rear of the device installed in the middle shelf. (The connectors are shaped to go in one way only.) If you are installing a CD- ROM drive, refer to the manual supplied with the drive for detailed installation instructions.
Page 54 Installing or Replacing an IDE Hard Disk Drive in the Rear Shelf Refer to the drive’s manuals to see if you must set jumpers or if there is a special installation procedure to follow. Create a bootable diskette before replacing the installed IDE drive. Use the Master Diskette Creation utility to create a bootable master copy of the operating system.
Page 55 6. Connect the power cable and the data cable to the rear of the drive. (The connectors are shaped to go in one way only.) Power Cable 7. Install any other accessories, then refer to “Checking the Installation” to complete t he installation.
Page 56: Installing An Upgrade Processor
Installing an Upgrade Processor When future upgrade processors become available, you may be able to replace your main processor with a more powerful processor for increased performance. Contact your dealer for more details about upgrade processors. 1. Disconnect the computer’s power supply cable. 2.
Page 57: Installing The Security Bracket
Installing the Security Bracket The security bracket supplied with your computer can be used to secure the computer to your desk. 1. Remove the computer’s cover (see “Removing and Replacing the Cover”). 2. Insert the security bracket, which you will find inside the computer, into the slot shown in the diagram below.
Page 58: Checking The Installation
5. You may wish to change the configuration settings of your PC after installing certain accessories. The options available are detailed in the following section. Vectra VE 4/xx User's Guide 3 Installing Accessories In Your PC Hewlett-Packard System Hardware Test HP VECTRA VE4/xx 2 MB B: 1.44 MB D: 270 MB...
Page 59: Configuring Your Pc
Use the Setup program when you have installed other accessories, such as additional memory, mass storage devices, or accessory boards. Use HP User Tools when you have installed additional video memory, and are using Windows. The following sections detail how to configure the PC for each accessory installed.
Page 60: Accessory Boards
Video Memory If you are using Windows, it is recommended that you use the Video Mode utility in HP User Tools to select settings (see “Using the HP User Tools”). For a list of additional settings available after installing extra video memory, see “Available Video Resolutions.”...
Page 61: Mass Storage Devices
Enabled (default). 1. If you do not wish the resolution to be automatically set, change the option to Disabled. If you wish to change the resolution after your system has started, see Using HP User Tools to Configure Video Settings below.
Page 62 2. If you have no other changes to make, press [F3] to save the setting and exit the Setup program. Vectra VE 4/xx User's Guide 3 Installing Accessories In Your PC...
Page 63 1. When Windows has loaded, click on the HPutils group icon to display the Hewlett- Packard utilities. 2. Click on the HP User Tools icon to display the HP User Tools utility. 3. Click on the Video Mod e icon and follow the screen messages to change the video resolution and the number of colors displayed.
Page 64: Troubleshooting
4 Troubleshooting Vectra VE 4/xx User's Guide 4 Troubleshooting...
Page 65 The PC Does Not Work Vectra VE 4/xx User's Guide 4 Troubleshooting...
Page 66: No Error Messages Displayed
No Error Messages Displayed General Checks 1. All cables and power cables are firmly plugged in. 2. The power outlet is working. 3. The computer and display are turned on. 4. The display’s contrast and brightness settings are correct. Vectra VE 4/xx User's Guide 4 Troubleshooting...
Page 67 After Installing an Accessory 1. Turn off the display, the computer, and any external devices. 2. Unplug all cables, noting th eir positions. 3. Remove the cover (see “Removing and Replacing the Cover”). 4. Check the following: If you have changed the processor, check that processor is correctly installed (see “Installing an Upgrade Processor”).
Page 68: Error Messages
The contents of the system are corrupted or incomplete, and you will need to initialize the system ROM using the HPROMInit utility. Contact your dealer (or your HP sales office) for an HPROMInit utility diskette for the Vectra VE 4/xx.
Page 69 Press [F4] if you want to confirm that a device, such as a hard disk or memory, has been removed and the message “If the component listed above showing Error has been removed, press [F4] to confirm” is displayed. If after installing a replacment processor the test halts when checking the processor, check that system board jumper JP 8 is set correctly for the new processor.
Page 70 Power-On Errors That May Prevent the PC from Starting Error No. Corrective Actions 0130, 0241, Ensure that the system board jumper JP5 is not in the 0280 2-3 position (see “System Board Jumpers” for the jumper location). Run the Setup program to correct the configuration information.
Page 71 BIOS and Operating System Messages Error Boot program in first sector of diskette is invalid, cannot start from this diskette.Cannot start from hard disk. Insert system diskette in drive. Press any key to continue. Missing operating system System boot process failed. Press any key to try again.
Page 72: Hardware Problems
Hardware Problems This section describes what to do if you have problems with your display, disk drives, printer, accessory board, keyboard, or mouse. Vectra VE 4/xx User's Guide 4 Troubleshooting...
Page 73 The Display Does Not Work 1. If nothing is displayed on the screen, but the computer starts and the keyboard, disk drives, and other peripheral devices seem to operate properly: Check that the display is plugged in and switched on. Check that the brightness and contrast controls are properly set.
Page 74 11. When Windows starts, select the correct display with the HP User Tools. See “Using the HP User Tools.” If You Cannot Activate any Video Resolution Higher than 640 x 480 If you cannot select a video resolution higher than 640 x 480, you should clear the contents of the CMOS RAM.
Page 75 The Keyboard or Mouse Does Not Work 1. Check that the keyboard or mouse is correctly connected (see “Connecting the Mouse, Keyboard and Display”). 2. Check that the mouse driver supplied with the preloaded software is installed correctly. (Choose a Logitech™ mouse driver in Windows Setup.) 3.
Page 76 The Printer Does Not Work 1. Check that the power cable is plugged into the power source and the printer. 2. Check that the printer’s power switch is on, and the printer is on-line. 3. Examine the paper feed for a paper jam. 4.
Page 77 The Flexible Disk Drive Does Not Work 1. Ensure you are using a formatted diskette and it is inserted correctly. 2. Check you are using a diskette that is the right density. 3. Check that the flexible disk drive has not been disabled in the Setup program (see “Setting Other Security Features").
Page 78 The Hard Disk Does Not Work 1. Check that the hard disk drive has not been disabled in the Setup program (see “Setting Other Security Features"). 2. Check that the disk power and data cables are correctly connected (see “Installing or Replacing an IDE Hard Disk Drive in the Rear Shelf”).
Page 79 An Accessory Board Does Not Work Perform the following checks: 1. Ensure the board has been installed correctly. 2. Check that the accessory board has been correctly configured with the ISA Configuration Utility (ICU). See “Installing Accessory Boards.” 3. Ensure the board is not using memory, I/O addresses, an I RQ, or DMA channel also used by the PC.
Page 80 You Lose the Key If you lose the key to the PC, you need to order a replacement lock (HP part number 5062- 5590) from your HP dealer or HP Sales and Service Office. To install the new lock, contact your HP dealer.
Page 81 You Need to Replace the Battery The battery is not covered by the HP warranty. If a low battery message appears, the battery can be replaced with a Rayovac or Mitsubishi BR2325/B2335 flat cell, available from specialist stores. Also, an external battery with a 5 year life span is available (order 1420- 0513).
Page 82 1. Switch off the PC and remove the computer’s cover (see “Removing and Replacing the Cover”). 2. Remove the existing battery and firmly press down the battery holder. 3. Connect the external battery cable to the battery connector on the system board, as shown below.
Page 83: Software Problems
Software Problems Vectra VE 4/xx User's Guide 4 Troubleshooting...
Page 84 You Have Forgotten a Password User Password Only If you have forgotten the User password, but the Administrator password is set and known, perform the following steps: 1. Restart the PC. 2. After the power-on system hardware test has completed, press [F2] to start the Setup program.
Page 85 You Can’t Start the Setup Program This may be due to the copy of the PC’s configuration in memory being corrupted by a program. You will need to erase this bad configuration. 1. Switch off the PC and remove the cover (see “Removing and Replacing the Cover”). 2.
Page 86 Your Application Software Does Not Work If the PC reports the system is OK, but an application won’t run: 1. Check to see if the AUTOEXEC.BAT file is present with the correct settings. Refer to the operating system manuals. 2. If Windows does not run properly, refer to the Windows manual for guidance. Vectra VE 4/xx User's Guide 4 Troubleshooting...
Page 87 Power Management Does Not Work Power Management in Windows Check that the Sleep icon appears in the Startup Windows group. Check that Power Management is enabled using the Power icon in the Windows Control Panel: 1. Double-click on the Power icon in th e Windows Control Panel. 2.
Page 88: The Date And Time Are Incorrect
PC has been unplugged from the power too long and the battery is discharged. To change the date and time, use the HP User Tools program. See “Using the HP User Tools” for more information about the HP User Tools.
Page 89: Technical Information
5 Technical Information Vectra VE 4/xx User's Guide 5 Technical Information...
Page 90: Specifications
Specifications Features and Characteristics Feature: Processor (standard) Level-one cache (write-back) Level-two cache Main memory (size/speed) Video Disk drive controller Rear connectors 25-pin parallel connector 9-pin serial connectors System board connectors Accessory slots Disk drive shelves Mouse Characteristics: Weight (excluding keyboard and display) Vectra VE 4/xx User's Guide 5 Technical Information Description:...
Page 91 Dimensions 39 cm (D) by 42 cm (W) by 12.5 cm (H) (15.6 inches by 16.0 inches by 4.9 inches) Footprint 0.17 m sq. (1.8 sq ft) Storage temperature -40°C to 70°C (-40°F to 158°F) Storage humidity 8% to 80% (relative) Operating temperature 5°C to 40°C (41°F to 104°F) Operating humidity...
Page 92: Power Consumption Information
Power Consumption Information Full Power mode < 39 W Standby mode < 31 W Sleep Mode < 28 W Off* < 5 W* *When the PC is turned off with the power button on the front panel, the power consumption falls below 5 watts, but is not zero.
Page 93 IRQs, DMAs, and I/O Addresses Used IRQs used by PC* IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 DMAs used DMA 0 by PC* DMA 1 DMA 2 DMA 3 DMA 4 DMA 5 DMA 6 DMA 7...
Page 94 For information on current usage of IRQs, DMAs and I/O addresses by your PC, type MSD at the MS-DOS prompt. Vectra VE 4/xx User's Guide 5 Technical Information...
Page 95: Available Video Resolutions
Available Video Resolutions Windows 3.11 video drivers are preloaded on your system. OS/2 and Windows NT video drivers can obtained through the HP Bulletin Board System (BBS) Library or your HP dealer. With standard 1 MB Video Memory The following video settings are available: Resolution No.
Page 96: Memory Map
Memory Map Memory Area Memory Range Extended Memory: 1 MB to 4 MB or 8 MB depending on model Extended 1024 KB upward memory Conventional Memory: 0 KB to 1024 KB (1 MB) 384 KB 960 KB to 1024 KB Reserved 896 KB to 960 KB Memory Area...
Page 97: Rear Connectors
Rear Connectors Keyboard/Mouse Connectors Serial Connector Parallel Connector VGA Video Connector Vectra VE 4/xx User's Guide 5 Technical Information...
Page 98: System Board Jumpers
System Board Jumpers System Board Jumpers Jumper Name Settin CMOS Operation Cache Mode Selection JP8* Processor Speed JP13 Processor Type JP16 *When installing an upgrade processor, it is recommended that you use the default jumper settings unless the processor supplier states otherwise. Whenever applicable, factory installed processors are configured in write back mode.
Page 99: Recycling Your Pc
HP can also take your old PC back for recycling when it reaches the end of its useful life. HP has a take-back program in several countries. The collected equipment is sent to one of HP’s recycling facilities in Europe or the U.S.A.
Page 100: Getting Support
6 Getting Support Vectra VE 4/xx User's Guide 6 Getting Support...
Page 101: Getting Support From Your Hp Reseller
Getting Support from your HP Reseller Your Authorized HP Reseller has been trained on HP Vectra equipment. He is familiar with your configuration and environment, and will be to be able to help you. For questions regarding non-HP hardware, software, systems or usage not intended for, or not commonly used with, the HP Vectra contact your Authorized HP Reseller.
Page 102: Hp Support Pack
HP Support Pack HP’s three-year support solution maximizes your productivity and is available from your local reseller. This easy and comprehensive support plan includes the HP SupportPack hotline to solve your problems over the phone, and if needed, provide fast and convenient next-day on-site repair of your HP Vectra PC.
Page 103: Hewlett Packard Information Services
Hewlett Packard Information Services All Hewlett-Packard Information Services are available 24 hours per day, 7 days per week. HP BBS Library The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem. Country...
Page 104 HP Internet – FTP Library Service/World-Wide Web Hewlett Packard provides a library service which offers drivers and information on HP products. This library service is available to anyone in the world who has FTP access to the Internet, or World-Wide Web access through a hyper-media viewer.
Page 105: Hp Forum On Compuserve
HP Forum on CompuServe The HP Systems Forum on CompuServe is an online service accessible via modem. This service provides information about your HP PC, and allows you to communicate with other HP users. As a preferred Hewlett-Packard customer, you are invited to join CompuServe at no charge.
Page 106: Hewlett Packard Telephone Support
Hewlett Packard Telephone Support Technical Phone Support for Customers HP Phone Support for your Vectra PC is available at no charge during the first year of your hardware warranty. This service will provide technical assistance with basic configuration and setup of your Vectra PC. To ensure that your enquiry is dealt with quickly, have the...
Page 107: If You Need To Contact Hewlett-Packard
Should you need to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the Worldwide Marketing Headquarters listed here.
Page 108 Glossary Vectra VE 4/xx User's Guide Glossary...
Page 109 Software that enables the computer to interface with a specific peripheral, such as a printer. extended memory Any memory with an address higher than 1 MB. HP Utilities Software provided by Hewlett-Packard to perform certain tasks, for example, changing the date and time. Integrated Device Electronics. A protocol for communications between the computer and a disk drive.
Page 110 Any device used to store large amounts of data. Usually refers to hard disks and tape backup units. memory modules Miniature boards containing memory chips. Used for increasing the amount of memory available in the computer. multimedia Combining static media (such as text and pictures) with dynamic data (such as sound, video, and animation) on the same system.
Page 111 A method of relocating the system and/or video BIOS from slower ROM chips to faster RAM to improve system performance. SIMM Single In-line Memory Module. A board containing several RAM chips. See memory modules. system board The large circuit board onto which all other boards are plugged. video controller An board or chip whose function is to convert signals in the computer into displayable signals.
Page 112: Regulatory Information And Warranty
7 Regulatory Information and Warranty Vectra VE 4/xx User's Guide 7 Regulatory Information and Warranty...
Page 113: Regulatory Information
38090 Villefontaine FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra VE 4 Conforms to the following Product Specifications: SAFETY International: IEC 950: 1991+A1+A2 Europe: EN 60950: 1992+A1+A2 International: CISPR 22: 1985 Class B Europe: EN 55022: 1988 Class B...
Page 114 Hewlett-Packard’s system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your system. Changes or modifications not expressly approved by Hewlett-Packard could void the user’s authority to operate the equipment.
Page 115: Notice For Canada
Notice for Canada This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Vectra VE 4/xx User's Guide 7 Regulatory Information and Warranty...
Page 116: Safety Warning For The Usa And Canada
Safety Warning for the USA and Canada If the power cord is not supplied with the computer, select the proper power cord according to your local national electric code. USA: use a UL listed type SVT detachable power cord. Canada: use a CSA certified detachable power cord. Si le cordon secteur n’est pas livré...
Page 117 Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Vectra VE 4/xx User's Guide 7 Regulatory Information and Warranty...
Page 118: Noise Declaration For Germany
Noise Declaration for Germany Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland) LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN 27779:11.91 Vectra VE 4/xx User's Guide 7 Regulatory Information and Warranty...
Page 119: Notice For Japan
Notice for Japan Vectra VE 4/xx User's Guide 7 Regulatory Information and Warranty...
Page 120: Notice For Korea
Notice for Korea Vectra VE 4/xx User's Guide 7 Regulatory Information and Warranty...
Page 121: Hp Hardware Warranty
HP Service Center or a participating Authorized HP Personal Computer Dealer Repair Center, during the second and third years of use. If HP receives notice of above defined defects during the warranty period, HP will either, at its option, repair or replace products which prove to be defective.
Page 122 If the product is not normally sold by HP in the country of use, it must be returned to the country of purchase for service.
Page 123 The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for warranty service. HP shall pay for return of products to the customer except for products returned to the customer from another country.
Page 124: Software Product Limited Warranty
Software Product Limited Warranty Ninety-Day Limited Software Warranty HP warrants for a period of NINETY (90) DAYS from the date of the purchase that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the operation of the software will be uninterrupted or error free.
Page 125 Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty (30) days after the expiration of the warranty period. Limitation of Warranty HP makes no other express warranty, whether written or oral with respect to this product.

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