Contacting Compaq; Preparing To Call Technical Support - Compaq Notebook Series Getting Started Manual

Contacting Compaq

If the troubleshooting suggestions earlier in this chapter have not
helped you solve the problem, you may need to contact Compaq.
I
If the notebook is connected to the Internet, visit the Compaq
Web site.
❏
❏
I
If the notebook is not connected to the Internet, refer to the
Worldwide Telephone Numbers booklet, included with the
notebook, to contact a support technician or a Compaq
authorized dealer, reseller, or service provider.

Preparing to Call Technical Support

To provide the fastest possible resolution of your problem, have
the following items available when you call:
I
The notebook.
I
Serial number and model description, which are provided on
the serial number label on the underside of the notebook.
I
Purchase date on the invoice.
I
Conditions under which the problem occurred.
I
Error messages that have been displayed.
Getting Started
For home, home office, and small business support, type
the following in your Web browser address field:
http://www.compaq.com/consumersupport
This area of the Compaq Web site is available in English
worldwide. Other languages are offered in some regions.
For commercial business support in English only, visit:
http://www.compaq.com/support
Troubleshooting
3–7