Compaq Notebook Series Getting Started Manual page 8

Contents
3 Troubleshooting
Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Contacting Compaq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
4 Identifying External Hardware
Display Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Pointing Device Components. . . . . . . . . . . . . . . . . . . . . . 4-2
Top Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Front Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Rear Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Left Side Components . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Right Side Components . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
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Is the Notebook Receiving Power? . . . . . . . . . . . . . . 3-2
Is the Notebook Turned On? . . . . . . . . . . . . . . . . . . . 3-3
Is the Notebook in Standby or Hibernation? . . . . . . . 3-3
Is the Notebook Overheated? . . . . . . . . . . . . . . . . . . 3-4
Is the System Unresponsive?. . . . . . . . . . . . . . . . . . . 3-4
Is an External Device Not Working?. . . . . . . . . . . . . 3-5
Are You Using All Available Documentation?. . . . . 3-5
Is Software Functioning Abnormally? . . . . . . . . . . . 3-6
Preparing to Call Technical Support . . . . . . . . . . . . . 3-7
Taking the Notebook to a Service Provider. . . . . . . . 3-8
TouchPad Models . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Dual Device Models . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Keyboard and Drive Lights . . . . . . . . . . . . . . . . . . . . 4-5
Power and Volume Controls . . . . . . . . . . . . . . . . . . . 4-6
Easy Access Buttons and Keyboard Keys. . . . . . . . . 4-7
Function and Keypad Keys . . . . . . . . . . . . . . . . . . . . 4-8
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Vents and Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Getting Started