Contacting Compaq Support - Compaq 12XL125 - Presario - K6-2 533 MHz Maintenance & Service Manual

Problem
Cursor skips or moves
abnormally when using
the TouchPad.

Contacting Compaq Support

Obtain the following information before contacting Compaq Reseller Support:
Product name
•
Product serial number
•
Purchase date
•
Conditions under which the problem occurred
•
Any error messages that have occurred
•
Hardware configuration
•
Type of printer connected
•
Hardware/software installed
•
Printed result of Computer Checkup (TEST)
•
Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible.
•
P N M
RESARIO OTEBOOK AINTENANCE AND
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Solving TouchPad/Pointing Device Problems
Probable Cause
Cable is not properly seated
in TouchPad board.
Defective TouchPad board.
Defective system board.
Device driver is not correclty
installed in Windows.
The TouchPad needs to be
cleaned.
S G 1200XL S
ERVICE UIDE
Solution(s)
Reseat cable.
Replace the TouchPad board.
Replace system board.
Install the appropriate device
driver in Windows.
Clean the TouchPad with a cloth
dampened with alcohol or an
ammonia-based glass cleaner.
Wipe up liquid with a dry cloth.
ERIES
T 33
ROUBLESHOOTING