Contacting Compaq Support; Shipping Preparation - Compaq 1255 Maintenance And Service Manual

Compaq.com - Compaq Presario 1200 Series Maintenance and Service Guide - Models: 1255, 1256, 1260, 1262, 1266, 1267, 1273, 1274, and 1275
COMPAQ
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
| Home Page
Illustrated Parts Catalog

Contacting Compaq Support

Obtain the following information before contacting Compaq Reseller Support:
Product name
Product serial number
Purchase date
Conditions under which the problem occurred
Any error messages that have occurred
Hardware configuration
Type of printer connected
Hardware/software being used
Printed result of Computer Checkup (TEST)
Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible

Shipping Preparation

To ship the computer, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to
electrical or magnetic fields while stored in transit.
2. Turn off the computer and external devices.
3. Disconnect the external devices from their power sources, then from the computer.
file:///C|/SERVICE%20MANUALS/COMPAQ%20_%20check...1272,%201273,%201274,%20and%201275/compaq1.html (1 of 2)6/28/2004 9:23:12 AM
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US |
SEARCH
Maintenance & Service Guide
Presario 1200 Series
| Notice | Preface
| Removal & Replacement Procedures
Pin Assignments
| Product Description
| Battery Pack Operations
United States June 28, 2004
| Troubleshooting
| Specifications