Service; Client Care Center (Ccc); Product Support - Downloads - General Dynamics Itronix GD6000 User Manual

GD6000 User Guide
We are committed to providing you world class support services
that ensure the lowest total cost of ownership for your hardware
investment. The icareServices program will help you maximize end
user productivity and decrease overall system operating cost.

Client Care Center (CCC)

General Dynamics Itronix Client Care Center – The CCC is an
internal central point for telephone warranty support for all
General Dynamics Itronix products. Our Technical Service
Representatives know your product and provide input and sup-
port for problem resolution.
One call to the convenient Client Care Center number at (1-800-
638-9270, Opt 2) allows a single entry point of access to meet
all your needs.
You may also use the web portal at www.gd-itronix.com/CCC.
The CCC receives calls from 5am-5pm Pacific Daylight Time,
Monday through Friday (except on holidays). Sorry, 1-800
numbers ARE NOT accessible from Mexico.
Technical Service Representatives provide the following sup-
port services:
Product troubleshooting
„ „
RMA origination for service return
„ „
RMA status check on product service
„ „
Check status Warranty/Service Kit orders
„ „
Coordinate requests for product upgrades
„ „
Wireless Radio registration
„ „
icareServeNet registration and training
„ „
General Dynamics Itronix offers service uplift programs for
clients who wish to expand their support coverage beyond the
basic warranty. Coverage and details of these programs are
available online at www.gd-itronix.com

Product Support - Downloads

It is easy to get the software updates you need to keep your
configuration current and get the most from your product. Click
here to get current downloads.
note
Downloads are listed by product number (GD6000).
General Dynamics Itronix | 72-0136-005

Service