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Troubleshooting
Related Manuals for General Dynamics Itronix GD6000
Summary of Contents for General Dynamics Itronix GD6000
- Page 1 GD6000 User Guide General Dynamics Itronix | 72-0137-001...
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Page 2: Table Of Contents
External keyboard or pointing device........ 27 Touchpad ............20 Attaching an External Monitor or Video Device 28 How to Use the Touchpad ..........20 Using Simultaneous Display ..........28 Adjusting the Touchpad Settings ........20 General Dynamics Itronix | 72-0136-005... - Page 3 Inside a Building ..............31 Office Dock ............45 Electromagnetic Interference (EMI) ......... 31 Operating with Battery Power ......32 Undocking the GD6000 ............ 45 Battery pack ............32 Vehicle Dock ............46 Using a battery pack for the first time ......32 Vehicle Dock features: ............
- Page 4 Something unexpected happens when I press a key ..54 Incorrect characters appear on the screen when I press certain keys ............... 54 I have difficulty double-clicking the mouse fast enough . 54 Modem Troubleshooting ........55 The modem doesn’t work ..........55 General Dynamics Itronix | 72-0136-005...
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Page 5: Notices And Compliance
General Dynamics Itronix, 12825 E. with the instructions, may cause harmful interference to radio Mirabeau Parkway, Spokane Valley, WA 99216. - Page 6 Repairs to certified equipment should be made by a represen- tative designated by the supplier. Any repairs or alterations The GD6000 computer complies with Part 68 of the FCC made by the user to this equipment, or equipment malfunc- Rules. On the bottom of this equipment is a label that con-...
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Page 7: Warnings And Cautions
Internal radio(s) may have an individual FCC Identifier which are not applicable to this configuration. Only the FCC ID shown on the label located on the bottom of the GD6000 Laptop PC is applicable. The GD6000 computer must not be co-located or operating in conjunction with any other antenna or transmitter than specified in the filing . -
Page 8: Getting Started
Internal 56K V.92 Fax/Modem „ „ GD6000 is an ideal choice wherever you need a computer - in the office, at home, or on the road. Lid Switch : By default, the lid switch suspends the computer „... -
Page 9: Optional Parts And Accessories
„ „ note If you are using an office or vehicle dock, please refer slots or openings. Dangerous voltages are present, which could to undocking the GD6000 in the optional Equipment and cause electric shock, fire, or damage sensitive components section. -
Page 10: Tips For New Owners
The Internet also has information on this and other related subjects note Using a computer for extended periods of time with a poor workstation setup and incorrect work habits can cause health problems. General Dynamics Itronix | 72-0136-005... -
Page 11: Front View
GD6000 User Guide Getting Familiar With Your Computer Before you begin using your GD6000, read this section to familiarize yourself with its main features and components. Front View Feature Description Display Latches Two display latches hold the display when closed. -
Page 12: Top View
The Security Slot can be used with a standard laptop locking device, such as a Kensington Lock. You can connect the GD6000 to a large object with the lock to prevent theft of your computer. See the documentation that comes with your lock for more information. -
Page 13: Right Side View
This port is identified as COM1 and is UART 16550A compatible. External Monitor port Connects to a display monitor (up to 2048x1536 resolution). Cooling Fan Intake Air intake for fan. Do NOT block this area. Hard Handle (optional) Carrying handle. General Dynamics Itronix | 72-0136-005... -
Page 14: Bottom View
Slide these locks toward the outer edges of the computer to lock the battery. Battery Lithium-Ion Smart Battery. Battery Release Latch note Slide this latch to the left to remove the battery. You must first unlock the battery. General Dynamics Itronix | 72-0136-005... -
Page 15: Keyboard Basics
RiGHT ARRoW: usually moves the cursor one character position to the right. LEFT ARRoW: usually moves the cursor one character position to the left. General Dynamics Itronix | 72-0136-005... -
Page 16: Function Keys And Key Combinations
Also known as “Airplane Mode”. Toggles the power on Fn+CApS LoCK Switch and off to all radio devices. The radio devices include GPS, Bluetooth, WLAN,and WWAN radios. note If radio wakeup is enabled, radio power will turn back on before the system suspends. General Dynamics Itronix | 72-0136-005... -
Page 17: Numeric Keypad
Num Lock mode. Scroll Lock Enters Scroll Lock mode. Scroll Lock varies between applications. It does not work with some applica- tions. The Scroll Lock LED lights when the keyboard is in Scroll Lock mode. General Dynamics Itronix | 72-0136-005... -
Page 18: Windows Keys
Use an application manager to program this button’s function. Keyboard Task Lights Your GD6000 is equipped with two task lights located in the display hinges directly below the display. They are designed to illuminate the keyboard to permit typing in a dimly lit or darkened environment. -
Page 19: Led Status Indicators
Keyboard is in Scroll Lock mode. WLAN Steady Green Wireless LAN radio is on. Communication Bluetooth Steady Green Bluetooth radio is on. Communication Steady Green GPS radio is on. Communication WWAN Steady Green WWAN radio is on. Communication General Dynamics Itronix | 72-0136-005... -
Page 20: Touchpad
Pressing these Under Devices and Printers select Mouse . This will bring you buttons makes selections, drags objects, or performs a variety to the Mouse Properties window. of other functions depending on the software. General Dynamics Itronix | 72-0136-005... -
Page 21: Display
This action is commonly referred to as “double-clicking” an object. Display The GD6000 features a 13.3-inch, XGA, outdoor-viewable, color display with an optional integrated touch screen. The Dyna- Transmissive display technology uses a built-in backlight ®... -
Page 22: Simultaneous Display
Also, do not place any object on top of the computer when the display is closed. Memory The GD6000’s memory capacity is 1024 to 4096MB with one user accessible memory socket supporting a 1024MB or 2048MB memory module. Please consult your dealer if you need to add more memory. -
Page 23: Audio
Windows and most programs your volume is too low or too high after setting the volume in are stored here. Your GD6000 identifies the hard disk drive as the applet, adjust the volume with the function keys. -
Page 24: The Optical Disk Drive (Option)
Do not insert any foreign objects into the disk tray. Do not force „ „ the tray to open or close manually. When not in use, keep the tray closed to prevent dust or dirt from entering the drive unit. General Dynamics Itronix | 72-0136-005... -
Page 25: To Remove A Card
Enable or disable TPM in the System BIOS. TPM provides a you forget your password, please get in touch with your dealer platform root of trust which uniquely identifies a particular or an authorized service center. platform and provides various crypto capabilities including hardware-protected storage. General Dynamics Itronix | 72-0136-005... -
Page 26: Energy Star
Getting Familiar With Your Computer ENERGY STAR® General Dynamics Itronix is committed to designing mobile computers with the environment in mind. Not only do we design computers that withstand the environment – with rugged features that enable you to use them in extreme operating conditions, we design computers that use less energy, reducing environmental pollution. -
Page 27: Making Connections
To prevent possible damage to Power LED lights. the battery, the GD6000 does not allow the battery to charge if the internal temperature of the battery gets too low (< 5°C or < Using the AC Adapter 41°F) or too high (>... -
Page 28: Attaching An External Monitor Or Video Device
Windows 7: Start, Control Panel, Appearance and Personalization Select Display Connect to an external display Under select Multiple Displays Select the drop-down menu next to Extend these displays click . Then click General Dynamics Itronix | 72-0136-005... -
Page 29: Wireless Communication
GD6000 User Guide Wireless Communication HSDPA Your GD6000 supports up to four integrated radios for superior wireless communication (One radio per category listed below). High-Speed Downlink Packet Access (HSDPA) is a 3G GSM Mobile protocol in the HSPA family, which provides a road-... -
Page 30: Gps (Option)
1XRTT - Single Carrier (1x) Radio Transmission Technology 1xRTT is a pre-3G wireless technology based on the CDMA The GD6000 has several embedded antenna options to support platform. It has the capability to provide ISDN like speeds that wireless communications. They require no user action. -
Page 31: Improving Radio Coverage
Improving Radio Coverage Electromagnetic Interference (EMI) Electromagnetic Interference (EMI) is generated by switch- Wireless connectivity between your GD6000 and wireless ing circuitry closets or Un-interruptable Power Source (UPS) network access points is essential. Maintaining this wireless systems found near computer rooms and can block the radio connectivity over a wide area is fundamental to the usefulness signal. -
Page 32: Operating With Battery Power
While holding the battery release latch, gently slide the battery 45°C 100% out of the computer. Warning Do not expose battery packs to temperatures below 0ºC (32ºF) or above 46ºC (115ºF). This may adversely affect the battery pack. General Dynamics Itronix | 72-0136-005... -
Page 33: Battery Calibration
Window will pop up asking if you’d like to start the calibration process. note The battery calibration process may take up to 8 hours to complete. Select Start to begin calibrating or Cancel to Exit. General Dynamics Itronix | 72-0136-005... -
Page 34: When To Replace The Battery
However, working in a hot environment, or working for can greatly conserve and extend your battery life. The power long periods may raise the temperature. The GD6000 takes the management unit monitors system activity, such as hard drive, following steps to lower temperature: keyboard, mouse, or any devices attached to a port. -
Page 35: Entering Low-Power States
. Increase it by pressing Fn+F7 longer to fully charge. Use the AC adapter or vehicle adapter whenever possible. „ „ Use the General Dynamics Itronix Power Saver utility (XP) or „ „ DynaPower utility (Vista/.Windows 7). These utilities provide... -
Page 36: Tip 5. Prevent Data Loss
Battery calibration may increase the capacity of a battery stored „ „ for a period of time. For information on calibrating the battery, Battery Calibration refer to It is recommended that the battery is recharged every six months „ „ while in storage. General Dynamics Itronix | 72-0136-005... -
Page 37: Customizing Your Bios Settings
This text Displays a summary of the computer’s hard- nFormation updates as you move the cursor from field to field. ware information Contains basic settings about your computer such as date, time, and other general options General Dynamics Itronix | 72-0136-005... -
Page 38: The Information Menu
Displays the System Serial Number (30 characters) Asset Tag Number Displays the Asset Tag Number (32 characters) Product Name Displays the Product Name (up to 15 characters). This is “GD6000” Manufacturer Name Displays the Manufacturer Name (up to 15 characters). UUID... -
Page 39: The Main Menu
Enabled Enables/Disables the Intel Active Management Technology BIOS Extension. isaBled Intel CPU VT Sup- When enabled, a Virtual Machine Monitor (VMM) can utilize the additional naBled port hardware virtualization capabilities provided by this technology. Disabled General Dynamics Itronix | 72-0136-005... -
Page 40: The Advanced Menu
The system will boot when the hard disk drive temperature is between -20°C and 0°C. Caution The HDD may be damaged without the HDD Heater. General Dynamics Itronix | 72-0136-005... -
Page 41: Stealth Mode Configuration
“off”, the LEDs will NOT illuminate to indicate activity. Field Setting Function Stealth Mode Enable or disable stealth mode. If disabled, the computer functions normally isaBled and the options listed below are not accessible. Enabled LEDs are disabled. LEDs function normally. General Dynamics Itronix | 72-0136-005... -
Page 42: I/O Device Configuration
Interrupt: irq6 Sets the interrupt request of this serial port. Serial Port for GPS If enabled, user can configure serial port A. naBled Disabled irq5 Interrupt Sets the interrupt request of this serial port. IRQ7 General Dynamics Itronix | 72-0136-005... -
Page 43: Graphic Memory Configuration
HDD Password controls access to the removable hard disk drive. Password on Boot Enabled If enabled, system will ask for password on post time. If dis- abled, system will ask for password when entering setup utility. isaBled General Dynamics Itronix | 72-0136-005... -
Page 44: The Boot Menu
Load Setup Defaults Load Optimal “ factory” default values for all Setup options. Discard Changes Load the previously set values from CMOS for all Setup options. Save Changes Save any changes made and exit Setup. General Dynamics Itronix | 72-0136-005... -
Page 45: Optional Equipment And Accessories
Undock sub-menu. Click on . You will see a popup The GD6000’s Office Dock enables you to use it as a desktop Undock is Complete message from the system tray that the computer. Once setup, the dock provides drop-in convenience with no cables to attach or detach from your GD6000. -
Page 46: Vehicle Dock
GD6000 when you enter or leave your vehicle. Simply place the computer in the dock and turn it on. Once attached to the Vehicle Dock, the computer’s battery is... -
Page 47: Memory Upgrade
Users who increase memory demands - by adding additional programs, for example - may notice a slowdown in operating speed, and wish to increase memory. The GD6000 comes with one user accessible memory socket supporting a 1024MB or 2048MB memory module for memory upgrades. -
Page 48: Miscellaneous Options
It attaches to your computer’s DC power port and typically plugs into the cigarette lighter socket in your vehicle. Other Options and Accessories Click here for a complete list of optional peripherals and acces- sories. General Dynamics Itronix | 72-0136-005... -
Page 49: Maintenance
Do not expose the computer to rain or moisture. „ „ GD6000 does not allow the battery to charge if the internal tem- Do not spill liquid on the computer. perature of the battery gets too low (< 5°C or < 41°F) or too high „... -
Page 50: Cleaning Your Computer
Start, All Programs, Mobile Computer Tools, Hard Disk Backup and Recovery. You will be prompted for additional information. note The Hard Disk Backup and Recovery Utility is only available on computers configured with a Recovery Partition. General Dynamics Itronix | 72-0136-005... -
Page 51: Data Recovery
Recovery Partition. If it is not available, you will either need to contact your com- pany’s help desk about obtaining a Recovery CD or return your unit for service. General Dynamics Itronix | 72-0136-005... -
Page 52: Service
The icareServices program will help you maximize end user productivity and decrease overall system operating cost. Client Care Center (CCC) General Dynamics Itronix Client Care Center – The CCC is an internal central point for telephone warranty support for all General Dynamics Itronix products. Our Technical Service Representatives know your product and provide input and sup- port for problem resolution. -
Page 53: Troubleshooting
Troubleshooting Battery Troubleshooting This section is designed to help you determine and fix problems you might encounter while operating the GD6000. Try the following things in order: The battery does not charge First look through the categories in this section for a solution. -
Page 54: The Gas Gauge Is Not Full After Charging The Battery
„ „ I have to constantly hit a key or move the mouse in order to says it is fully charged. Leaving the GD6000 on external power bring it back. How can I adjust the screen time-out? will re-align the Gas gauge full indicator . ) Check your power management settings. -
Page 55: Modem Troubleshooting
„ „ using to make sure it is actively working. your mouse. Then you can set double-click speed. If the GD6000 computer does not turn on, restart the computer „ „ poWER BUTTon by holding down the... -
Page 56: The Computer Enters Suspend Mode Too Quickly
15% free). volume. Restart the computer. „ „ You may also press Fn+F10 to mute the computer. How do I change the battery? See the section on Battery installation and Removal. General Dynamics Itronix | 72-0136-005... -
Page 57: How Long Will The Battery Last
Start, All Programs, Touchkit, Configure Utility Select 4 pts Cal Select Touch the tip of the pen to the center of each blinking symbol as they appear on the screen until calibration is complete. Select to save and exit. General Dynamics Itronix | 72-0136-005...
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