Comdial DX-80 User Manual
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Comdial DX-80 User Manual

Digital executive telephone
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DX-80 Digital Executive Telephone
User's Guide

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Summary of Contents for Comdial DX-80

  • Page 1 DX-80 Digital Executive Telephone User’s Guide...
  • Page 2 Information in product documentation is subject to change without notice and does not represent a commitment on the part of Comdial. No part of Comdial manuals may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, for any purpose other than the purchaser's personal use, without the written permission of Comdial.
  • Page 3 TRANSFER: Used to transfer calls CONFERENCE: Build & Control conferences MUTE: Disable the transmitter 2.5mm Headset Jack ON/OFF: Speakerphone / Standard 12-key Headset HOLD: Dial Pad Place and retrieve calls on hold. DX-80 Digital Executive Telephone User Guide Page 3...
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  • Page 5: Table Of Contents

    Meet Me Page ................22 Memo Pad ..................23 Messaging – Call Me, Text or Voice ..........23 Monitor – Extension/Outside Line.................26 Mute ......................27 Off Hook Voice Announce with Hands-free Answerback........28 Pulse to DTMF Conversion ................28 DX-80 Digital Executive Telephone User Guide Page 5...
  • Page 6 Release Key ..................29 Saved Number Redial ...............29 Transfer........................29 Transfer and Answer Call ..............30 Setup Alarm Clock – Extension ..............30 Automatic Hold ................31 Automatic Selection (CO/Intercom) ..........32 Background Music (BGM) ..........32 Busy Ring Allow/Deny ..............33 Call Forward - Extension ...............33 Caller ID (Standard on all CO Lines) ..............38 Caller Identification Table –...

  • Page 7: Making A Call

    Account Code – Making a Call Using Account Code If you want a call to be associated with a specific account in the detailed records output from the DX-80 system (SMDR), you must enter an account code prior to making the call. The account code length is predetermined and programmed to be from 2 to 8 digits.

  • Page 8: Call Operator/Attendant

    Operation 1. When you place a call and receive a busy signal, hang up. 2. Press Call Operator/Attendant The extension that is programmed as the Attendant may receive multiple internal calls via the programmed Operator Code. The Operator Code is “0” at default.

  • Page 9: Conference, Supervised/Unsupervised

    Supervised/Unsupervised A Supervised Conference is a conference in which at least one member is an extension of the DX-80 system. The DX-80 extension that establishes a conference is the conference controller and may add and/or delete members of the conference at any time. The conference controller also has the privilege of establishing an Unsupervised Conference.
  • Page 10 Operation – Establish an Unsupervised Conference 1. First establish a conference (per above) with two or three outside lines. 2. Press . The Unsupervised Conference is established and your extension is returned to idle. Operation – Rejoin an Unsupervised Conference 1.

  • Page 11: Direct Inward System Access (Disa) (Optional)

    DISA can be accessed via the Automated Attendant (AAM required) as well as by dedicated DISA lines. Operation Call into the DX-80 system from some remote location. When the Automated Attendant answers, press 9 to access DISA. Or… If the dialed number is a DISA line only, the line will automatically answer.

  • Page 12: Off Hook Voice Announce With Hands-Free Answerback

    extension. You may either choose a specific outside line by first pressing that outside line button or you may allow the line to be selected automatically by the LNR feature. Operation – Choose an Outside Line First Press an outside line button. Press Operation –...

  • Page 13: On Hook Dialing

    You can make a public announcement to all extension users or to a portion of users. The DX-80 system provides both all-call (heard by all users) and page zone (heard by a specific group of users) paging that you access by dialing special codes.

  • Page 14: Speed Dial - Extension - , System

    Operation – SDN 1. After you’ve placed an outside line call for which you want to store the number, press 2. The dialed number is stored in the Saved Number memory. Operation – SNR 1. When the telephone is idle, press the feature button designated as REDIAL (if available) or press 2.

  • Page 15: In-Progress Features

    – In-Progress Features Answering Machine Emulation (Listen/Pick Up) Answering Machine Emulation requires the optional DX-80 Small Office (Voice Mail System). This feature mimics the call-screening feature of an answering machine. Whenever your voice mailbox answers a call, the DX- 80 allows you to screen the caller leaving the message. This option is available for only a few seconds after your voice mailbox has answered the call.

  • Page 16: Call Back - Extension [Cbck]

    need for you to observe the line status continually for availability. You may have only one Call Back active at any time. Operation Press a busy (solid red LED) outside line or outside line group button, or dial an outside line access group number (9, 800-806, 740 – 755). You will hear busy tone and the display will read: CO LN BUSY cbck...

  • Page 17: Call Park / Call Park Answer

    Dial the extension number where this call is to be parked, or press the DSS button of the extension where this call is to be parked. The outside line call is parked at that extension. Hang up the phone or proceed with other system functions. DX-80 Digital Executive Telephone User Guide Page 17...

  • Page 18: Call Pick Up - Group

    Operation – Call Park Answer While the phone is idle, press or press the feature button designated as CALL PARK (if available). Dial the extension number where this call is to be parked, or press the DSS button of the extension where this call is parked. You are connected to the call.

  • Page 19: Do Not Disturb - One Time

    Operation While connected to an outside line, press Forced Intercom Call Forward You can immediately forward tone ringing intercom calls to the attendant by pressing the DND button. DX-80 Digital Executive Telephone User Guide Page 19...

  • Page 20: Forced Intercom Tone Ring

    Operation When your telephone is set to Tone Ring and another station is calling you, the display shows: STA xx CALLING Press . The display shows: DO NOT DISTURB The ring is discontinued and the call is sent to the programmed attendant.

  • Page 21: Hold - Exclusive

    The oldest holding call is connected. Press again to place this call on hold. Press again to answer the next oldest holding call. Repeat as required for any calls on hold at your extension. DX-80 Digital Executive Telephone User Guide Page 21...

  • Page 22: Intrusion - Extension/Co Line

    Meet Me Page code from any telephone and be connected to the person paging. The Digital Speakerphone operation enhances this high-use feature by providing a one-button access to the operation. Any DX-80 digital extension may dial the single digit to answer a page announcement.

  • Page 23: Memo Pad

    Messaging – Call Me, Text or Voice A busy or unattended Digital Speakerphone may be notified of a call attempt via one of the DX-80 system Messaging features. The display shows messages waiting and provides prompts to assist you in responding to the messages.
  • Page 24 • A preprogrammed text message (six available) • A Voice Mail Message Operation – Sending a “Call Me” Message Waiting You place a call to an extension and get no answer or busy… CALLING STA xxx cbck msg STA xxx BUSY cbck msg next Press [msg].
  • Page 25 CALLING STA xxx cbck msg STA xxx BUSY cbck msg next 2. Press [msg]. When the DX-80 Voice Mail system is equipped, the options in the display change to add this option. MESSAGE TYPE callme vmsg prep DX-80 Digital Executive Telephone User Guide...

  • Page 26: Monitor - Extension/Outside Line

    3. Press [vmsg]. The connection is diverted immediately to the DX-80 Voice Mail system. Operation – Answering a Message 1. Your telephone display indicates the Message Waiting: MW FROM EXT XXX more reply del If a Text Message was sent:...

  • Page 27: Mute

    Mute button during a conversation to cancel the microphone whenever necessary. Operation While connected to any call, press the button. The display momentarily shows: MUTE ACTIVE Press again to cancel. The display momentarily shows: MUTE INACTIVE DX-80 Digital Executive Telephone User Guide Page 27...

  • Page 28: Off Hook Voice Announce With Hands-Free Answerback

    When the system is connected to Dial Pulse (rotary) outgoing outside lines, you may manually force the system to output DTMF tones for access to special services. For example, if the DX-80 is connected to rotary outside lines because of equipment limitations in your area, you may need to switch ®...

  • Page 29: Release Key

    1. If your phone has buttons that have been programmed to dial specific extensions, press the appropriate button. Hang up to complete the transfer. Operation –Supervised While connected to a call (outside line or intercom extension): DX-80 Digital Executive Telephone User Guide Page 29...

  • Page 30: Transfer And Answer Call

    1.1. Press the button. 1.2. Dial the extension destination directory number where this call is to be transferred. OR… 1. If your phone has buttons that have been programmed to dial specific extensions, press the appropriate button. Wait for the called extension to answer the intercom call. Announce the transfer.

  • Page 31: Automatic Hold

    1 and you press line 2, the call on line 1 will be placed on Exclusive Hold automatically. Similarly, if you are currently on an intercom call with another DX-80 extension and you press an outside line button, the intercom call will be placed on Exclusive hold. You do not need to press Hold unless you want to place a call on System Hold.

  • Page 32: Automatic Selection (Co/Intercom)

    Operation – Enable Auto Hold 1. While connected to an intercom or outside line call (you must have dialed a number or answered a call), press another outside line button. 2. The current connection is placed on hold and the next connection is established.

  • Page 33: Busy Ring Allow/Deny

    Forward conditions may be set as follows for each call forward type: • Intercom calls only. • Intercom and outside line (including transferred outside lines) calls. • Outside line (CO Line) calls only. DX-80 Digital Executive Telephone User Guide Page 33...
  • Page 34 Operation – Setup All Call Forward Press or the feature button designated as CALL FWD (if available). The display shows: CALL FORWARD all busy next Press [all]. The display shows: ALL FWD. bksp save chg Input the extension number to which calls are to be forwarded. Press [save].
  • Page 35 External Call Forward 1. Press or the feature button designated as CALL FWD (if available). The display shows: CALL FORWARD all busy next 2. Press [next]. The display shows: CALL FORWARD n_ans ext follow DX-80 Digital Executive Telephone User Guide Page 35...
  • Page 36 3. Press [ext]. The display shows: bksp save chg 4. Input the telephone number (cell phone, other office, etc.) where calls are to be forwarded. 5. Press [save]. 6. You hear a confirmation tone and the display briefly shows the telephone number where outside line transfers will be routed.
  • Page 37 You hear a confirmation tone and the extension returns to idle. The FORWARD FROM XXX display shows Operation – Delete Forward 1. Press the middle Interactive Soft Button (under the in the display). DX-80 Digital Executive Telephone User Guide Page 37...

  • Page 38: Caller Id (Standard On All Co Lines)

    This telephone company feature requires a Caller ID (CID) service subscription from the telephone company. The DX-80 system will receive Type 1 Caller ID data from the telephone company on all outside lines and will display this data on the LCD.

  • Page 39: Default Set

    Dial Pad. Touch tone can be disabled. Operation While the telephone is idle, press . You hear a confirmation tone and the display indicates the current status. DX-80 Digital Executive Telephone User Guide Page 39...

  • Page 40: Distinctive Ringing - Extension

    TOUCH TONE ON TOUCH TONE OFF Distinctive Ringing – Extension You may choose one of eight Distinctive Ringing tones for your extension to help identify when your extension is ringing. Operation 1. Press the Distinctive Ringing code 2. You hear the current Tone and the setting displays. RING TYPE 3.

  • Page 41: Extension Feature Status Check

    Use the right Interactive button [next] to advance through all of the various extension features. Extension Password All extensions of the DX-80 system have an associated User Password. Passwords are used to facilitate Phone Lock, Call Forward Remote and Attendant features. Password length is from four to eight characters and is determined in system programming.

  • Page 42: Feature Key Reset

    Input the current password and then press [show]. LOCK PHONE pswd yes no Press [pswd]. N PSWD :_ bksp save chg Input the new password and then press [save]. Feature Key Reset This feature is used to reset all Flexible Feature buttons to factory settings. Operation While the extension is idle (no call activity), press .

  • Page 43: Flexible Feature Button Programming

    4.1. To program a directory number, press [dir]. DIR NUMBER :_ bksp save chg 4.1.1. Input the appropriate directory number and then press [save]. If you make a mistake, use [bksp] and [chg] to re-enter the number. DX-80 Digital Executive Telephone User Guide Page 43...

  • Page 44: Headset Mode

    4.2. To program a feature code, press [ftr]. FTR CODE:_ bksp save chg 4.2.1. Press the button. 4.2.2. Input the feature code (for CID Table review) and then press [save]. Continue programming other Flexible Feature Buttons or lift/replace the handset to exit this programming. Headset Mode All Digital Speakerphones have a standard 2.5 millimeter headset jack.

  • Page 45: Hidden Codes

    Press to exit Flexible Feature Button Programming. Operation – Using the Hidden Code Access the voice mail system (either the DX-80 Voice or an external voice mail system) by pressing the feature button designated as VOICE MAIL (if available). When you hear the prompt to enter your password, press the Hidden Code button.

  • Page 46: Hot Key Enable/Disable

    Hot Key Enable/Disable Hot Key is the automatic operation of dial pad keys while the telephone is idle. That is, if the telephone is idle and you press a dial pad key ), that button operation is processed as the first command of others that will follow (like the remainder of an extension number).

  • Page 47: Intercom Mode Selection

    . You hear a confirmation tone and the display indicates the new mode set: VA-PRIVACY MODE VA-HF MODE TONE RING MODE 2. Press again to advance through each of the available modes. DX-80 Digital Executive Telephone User Guide Page 47...

  • Page 48: Messaging - Status Text

    Operation – Receiving a Call in VA-HF Mode When your extension is idle, you will be alerted of intercom calls by one tone burst. The voice connection is then established immediately and you may respond to the calling extension without lifting the handset.

  • Page 49: Night Service Mode / Activate

    Any extension may manually switch the system service from day to night mode, or vice-versa, using the Attendant Administration (with the correct DX-80 Digital Executive Telephone User Guide Page 49...

  • Page 50: Page Allow/Deny

    password). The attendant extension can set the system mode of operation using the Evening Mode code or a feature button programmed with the code for simple one-button operation. Operation – Change Service Mode 1. At the attendant extension: 1.1. Press the button programmed with the Service Mode feature code.

  • Page 51: Phone Lock/Unlock

    4. Outside line calls can now be made at this extension. Speakerphone The Digital Executive Telephones of the DX-80 system are all equipped with a high-quality, half-duplex speakerphone. This feature makes it possible to place hands-free (conference room style) calls. (Speakerphone is disabled when Headset Mode is enabled.)

  • Page 52: Status Lamp

    Steady Call Forward active in use Volume Control The DX-80 digital speakerphone is equipped with a volume control that you can use to adjust the various volume settings of the telephone. The following function volumes can be adjusted: • Background Music •...
  • Page 53 Operation While the function is active, press the UP or DOWN as necessary. The volume for this function is now set and will be retained for any future use of this mode. DX-80 Digital Executive Telephone User Guide Page 53...
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