Comdial DX-80TM User Manual
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Comdial DX-80TM User Manual

Digital executive telephone
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DX-80
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Digital
Executive
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User Guide

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  • Page 1 DX-80 Digital Executive Telephone User Guide...
  • Page 2 Every effort has been made to assure the accuracy of the information in this document. The manufacturer assumes no responsibility, express or implied, for errors or omissions. Information in product documentation is subject to change without notice and does not represent a commitment on the part of Comdial. No part of Comdial manuals may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, for any purpose other than the purchaser's personal use, without the written permission of Comdial.
  • Page 4 7260-00 Digital Executive Telephone 2-row, 16-column, feature interactive 30 - User Programmable Features / Resource Buttons FEATURE: Used to access all system “Feature” codes 2.5mm Headset Jack Standard 12-key Dial Pad DX-80 Digital Executive Telephone User Guide Liquid Crystal dynamic displayed feature Display HOLD: Place and retrieve...
  • Page 5 Page 2 P7292 DETUG 09/01...

  • Page 6: Table Of Contents

    Table of Contents Making a Call Outgoing Call (CO/Outside Line) Intercom Call (to an extension) Account Code – Making a Call Using Account Code Automatic Redial Call Operator/Attendant Conference, Meet Me Conference, Supervised/Unsupervised Direct Inward System Access (DISA) (Optional) ... 9 Last Number Redial Off Hook Voice Announce with Hands-free Answerback...
  • Page 7 Release Key Saved Number Redial Transfer... 27 Transfer and Answer Call Setup Alarm Clock – Extension Automatic Hold Automatic Selection (CO/Intercom) Background Music (BGM) Busy Ring Allow/Deny Call Forward - Extension Caller ID (Standard on all CO Lines)... 36 Caller Identification Table – Callback Default Set Dial Pad Confirmation/Touch Tone Distinctive Ringing –...

  • Page 8: Making A Call

    Making a Call Outgoing Call (CO/Outside Line) Access to CO Lines (outside lines) is possible via several methods. In some cases you may want to dial the specific outside line (lines – ) or outside line group ( most cases, you can simply press the outside line button 1.

  • Page 9: Operation

    Operation 1. When you place a call and receive a busy signal, hang up. 2. Press Call Operator/Attendant The extension that is programmed as the Attendant may receive multiple internal calls via the programmed Operator Code. The Operator Code is “0” at default.

  • Page 10: Conference, Supervised/Unsupervised

    Conference, Supervised/Unsupervised The system can accommodate eight, 4-member (party) conferences simultaneously. Conferences can include a maximum of 3 outside lines and any number of extensions to a maximum of 4 conference members. One inside key telephone station is the controller of the conference and constitutes one conference member.
  • Page 11 Operation – Establish an Unsupervised Conference 1. First establish a conference (per above) with two or three outside lines. 2. Press your extension is returned to idle. Operation – Rejoin an Unsupervised Conference 1. Press 2. Your extension is rejoined to the conference connection. Operation –...

  • Page 12: Outgoing Call (Co/Outside Line)

    Or… 3. Dial the directory number (outside line number or Extension number) to connect. (You may also simply press the outside line button or DSS button of the outside line/extension to be connected.) 4. That conference party is removed from the conference and connected to you.

  • Page 13: Off Hook Voice Announce With Hands-Free Answerback

    extension. You may either choose a specific outside line by first pressing that outside line button or you may allow the line to be selected automatically by the LNR feature. Operation – Choose an Outside Line First Press an outside line button. Press Operation –...

  • Page 14: On Hook Dialing

    On Hook Dialing You can make outgoing calls from your digital speakerphone without lifting the handset, and you can monitor the dialing status through the built-in speaker. The button lamp is lit when you are making a call. Operation 1. Without lifting the handset, dial any extension number. (Hot Key must be enabled in the phone system programming.) Or…...

  • Page 15: Speed Dial - Extension

    Operation – SDN 1. After you’ve placed an outside line call for which you want to store the number, press 2. The dialed number is stored in the Saved Number memory. Operation – SNR 1. When the telephone is idle, press the feature button designated as REDIAL (if available) or press 2.

  • Page 16: In-Progress Features

    Dial the Speed Dial location number ( – In-Progress Features Answering Machine Emulation (Listen/Pick Up) Answering Machine Emulation requires the optional DX-80 Small Office (Voice Mail System). This feature mimics the call-screening feature of an answering machine. Whenever your voice mailbox answers a call, the DX- 80 allows you to screen the caller leaving the message.

  • Page 17: Call Back - Extension [Cbck]

    need for you to observe the line status continually for availability. You may have only one Call Back active at any time. Operation Press a busy (solid red LED) outside line or outside line group button, or dial an outside line access group number (9, 800-806, 740 – 755). You will hear busy tone and the display will read: Press [cbck] Interactive Soft Button or Dial [#] on the dial pad.

  • Page 18: Call Park / Call Park Answer

    3. If the extension you are calling is busy, the display shows: 4. Press [cbck] 5. You will hear a confirmation tone and the display will read 6. Your extension will return to idle status. To Answer a Call Back: 1.

  • Page 19: Call Pick Up - Group

    Operation – Call Park Answer While the phone is idle, press designated as CALL PARK (if available). Dial the extension number where this call is to be parked, or press the DSS button of the extension where this call is parked. You are connected to the call.

  • Page 20: Do Not Disturb - One Time

    Do Not Disturb – One Time DND – One Time allows you to block outside line ringing (Transfer or direct) while engaged in a call already. The advantage of DND – One Time is that you don’t have to remember to deactivate DND. It will automatically disable at the conclusion of the current call.

  • Page 21: Forced Intercom Tone Ring

    Operation When your telephone is set to Tone Ring and another station is calling you, the display shows: Press The ring is discontinued and the call is sent to the programmed attendant. Your extension remains in Do Not Disturb until deactivated. Forced Intercom Tone Ring When you initiate an intercom call, you can use Forced Intercom Tone Ringing to cause the called telephone to ring.

  • Page 22: Hold - Exclusive

    line. The same system hold line will flash the red lamp at all other extensions. Operation While on a line, the green lamp for that line is I-Use flashing (double wink rate). Press . The green lamp now flashes at a slow rate and the call is placed on System Hold.

  • Page 23: Intrusion - Extension/Co Line

    Intrusion - Extension/CO Line Intrusion allows the initiator to enter into an existing conversation when the initiator has been given the privilege to do so via Extension programming (“Intrusion Active” = Y). This feature can be very effective for service observing and any time that forced entry into a conversation on an outside line or at another extension may be required.

  • Page 24: Memo Pad

    Press Memo Pad Memo Pad is a quick access notebook for jotting down a telephone number. If someone you are speaking with on the telephone tells you a phone number, the Memo Pad feature allows you to take the number quickly without finding a piece of paper and pencil.
  • Page 25 A preprogrammed text message (six available) A Voice Mail Message Operation – Sending a “Call Me” Message Waiting You place a call to an extension and get no answer or busy… Press [msg]. Press [call me]. You hear a confirmation tone and the message is left at the called extension.
  • Page 26 4.2. Press [chg] to input a custom message. 4.3. Use the table below and dial pad keys to input the message. 4.4. Press a space. 4.5. Then press [save]. Press [send] to send the message to the called extension. Operation – Sending a Voice Message (voice mail system required) 1.

  • Page 27: Monitor - Extension/Outside Line

    3. Press [vmsg]. The connection is diverted immediately to the DX-80 Voice Mail system. Operation – Answering a Message 1. Your telephone display indicates the Message Waiting: If a Text Message was sent: 2. If [more ] is displayed, press it to review other messages left at your extension.

  • Page 28: Mute

    Since this feature is very similar to Intrusion, it is possible to “shift” between these two features when Monitor has been invoked. This feature may violate privacy laws if used in a manor that is inconsistent with requirements of these laws. Manufacturer assumes no responsibility with regard to the use of this feature.

  • Page 29: Off Hook Voice Announce With Hands-Free Answerback

    Off Hook Voice Announce with Hands-free Answerback With Off-Hook Voice Announce (OHVA), you can receive a voice announcement from a DX-80 system extension while your telephone is busy. OHVA uses the speakerphone circuit to accommodate a second conversation path to your telephone. (To receive an OHVA call you must be using the handset for the call in progress.) An OHVA call can be rejected easily if the call in progress should not be interrupted.

  • Page 30: Release Key

    All digits dialed after this code will be sent in tone dialing format. Release Key You can use the Release Key to cancel or complete any current action. The Release Key can speed call processing by allowing you to complete a call transfer or end a call without hanging up the handset.

  • Page 31: Transfer And Answer Call

    1.1. Press the 1.2. Dial the extension destination directory number where this call is to be transferred. OR… 1. If your phone has buttons that have been programmed to dial specific extensions, press the appropriate button. Wait for the called extension to answer the intercom call. Announce the transfer.

  • Page 32: Automatic Hold

    hear tone ringing. After the alarm rings, it is automatically canceled. You may program the alarm to operate one time or repeatedly. When programmed for always, the alarm will sound at the same time everyday. Operation - Activate Press Press [chg] to enter a new alarm alert time. Enter new time in “HHMM”...

  • Page 33: Automatic Selection (Co/Intercom) !95

    Operation – Enable Auto Hold 1. While connected to an intercom or outside line call (you must have dialed a number or answered a call), press another outside line button. 2. The current connection is placed on hold and the next connection is established.

  • Page 34: Operation

    Operation While the extension is idle, input the music channel you want to monitor: for Music Channel 1 for Music Channel 2 Busy Ring Allow/Deny Your phone will ring at the lowest volume setting whenever it is busy. You can eliminate this low (busy) ring entirely if you prefer. Operation –...
  • Page 35 Operation – Setup All Call Forward Press available). The display shows: Press [all]. The display shows: Input the extension number to which calls are to be forwarded. Press [save]. The display shows: Select the type of calls to forward. 5.1. co = outside line incoming or transferred calls 5.2.
  • Page 36 5.2. icm/co = both intercom and outside line calls 5.3. icm = intercom calls only. You hear a confirmation tone and the extension returns to idle. The Status Lamp is lit green and the display shows the bottom row. No Answer Call Forward 1.
  • Page 37 3. Press [ext]. The display shows: 4. Input the telephone number (cell phone, other office, etc.) where calls are to be forwarded. 5. Press [save]. 6. You hear a confirmation tone and the display briefly shows the telephone number where outside line transfers will be routed. The extension returns to idle, the Status Lamp is lit green, and the display shows in the middle of the bottom row.
  • Page 38 Press [save]. The display shows: Select the type of calls to forward. 6.1. co = outside line incoming or transferred calls 6.2. icm/co = both intercom and outside line calls 6.3. icm = intercom calls only. The display shows: Input the password of the extension from which the calls will be forwarded.

  • Page 39: Caller Id (Standard On All Co Lines)

    2. Each active mode of forward will be displayed, e.g.: 3. If you want to delete this forward, press [del]. Otherwise… 4. Press [more] for other active forward settings. Caller ID (Standard on all CO Lines) This telephone company feature requires a Caller ID (CID) service subscription from the telephone company.

  • Page 40: Default Set

    Use the Table. Up reviews the list from the most recent. Down reviews the list from the oldest recorded. 4.1. Each logged call has three screens that may be viewed: Name, Number, Time and Date. 4.1.1. Press [more] to view the screens. 4.1.2.

  • Page 41: Distinctive Ringing - Extension

    Distinctive Ringing – Extension You may choose one of eight Distinctive Ringing tones for your extension to help identify when your extension is ringing. Operation 1. Press the Distinctive Ringing code 2. You hear the current Tone and the setting displays. 3.

  • Page 42: Extension Feature Status Check

    3. When the display reverts back to idle condition, the “DND” is removed from the display. Extension Feature Status Check To find out the current condition of features on your telephone, press and review the following features: a) LNR = empty b) SNR = No Saved Number c) Memo = No Saved Number...

  • Page 43: Feature Key Reset

    Input the current password and then press [show]. Press [pswd]. Input the new password and then press [save]. Feature Key Reset This feature is used to reset all Flexible Feature buttons to factory settings. Operation While the extension is idle (no call activity), press display prompts for the password: Enter the extension password and then press [show].

  • Page 44: Flexible Feature Button Programming

    1.3. To find a Suffix Code, press [suffix]. The list displays digits dialed after system resource directory numbers. Use the [back] and [next] buttons to move through the display categories. to return to a previous menu level. Press the Flexible Feature Button Programming Digital Speakerphones have thirty dual-colored Flexible (Programmable) Feature Buttons.

  • Page 45: Headset Mode

    4.2. To program a feature code, press [ftr]. 4.2.1. Press the 4.2.2. Input the feature code then press [save]. Continue programming other Flexible Feature Buttons or lift/replace the handset to exit this programming. Headset Mode All Digital Speakerphones have a standard 2.5 millimeter headset jack. When Headset Mode is selected (either by pressing a preprogrammed headset feature key or dialing the Headset Mode code), the used to activate/deactivate the headset.

  • Page 46: Hidden Codes

    Operation – Use the Headset to Answer a Call 1. While the telephone is ringing, press flashes to indicate that the headset is active. The ringing call is answered and connected to the headset. 2. Press again to disconnect the current call. Hidden Codes The Hidden Code feature allows you to store a four-digit code so you can dial it by pressing only one button.

  • Page 47: Hot Key Enable/Disable

    Hot Key Enable/Disable Hot Key is the automatic operation of dial pad keys while the telephone is idle. That is, if the telephone is idle and you press a dial pad key 1234567890/* processed as the first command of others that will follow (like the remainder of an extension number).

  • Page 48: Intercom Mode Selection

    4.1. If you select [immediate], you hear a confirmation tone and the function is invoked. 4.2. If you select [delay]: 4.2.1. Press [chg] until the appropriate delay time (in seconds) displays. Operation – Invoke Hotline 1. While the telephone is idle, lift the handset. A call is placed to the selected destination either immediately or after the delay time.

  • Page 49: Messaging - Status Text

    Operation – Receiving a Call in VA-HF Mode When your extension is idle, you will be alerted of intercom calls by one tone burst. The voice connection is then established immediately and you may respond to the calling extension without lifting the handset.

  • Page 50: Night Service Mode / Activate

    2.2. Press a space. 2.3. Press [save]. 2.4. Otherwise, press [next] until the appropriate pre-programmed message displays. To activate the message, press [store]. Operation – Deactivate 1. The extension must be idle. !*90 2. Press 3. The telephone returns to idle. Night Service Mode / Activate Business situations such as after-hours operation may require different ringing patterns than those during normal business operations.

  • Page 51: Page Allow/Deny

    password). The attendant extension can set the system mode of operation using the Evening Mode code or a feature button programmed with the code for simple one-button operation. Operation – Change Service Mode 1. At the attendant extension: 1.1. Press the button programmed with the Service Mode feature code.

  • Page 52: Phone Lock/Unlock

    Phone Lock/Unlock Use this feature to prevent anyone from making unauthorized outside line calls from your extension. This feature code is also used to program your private, four-digit extension password. Operation – Lock Your Phone 1. Press 2. Input the current password (factory “9999” for ext. 101, “0000” for all others) and then press [show].

  • Page 53: Status Lamp

    2. The button LED lights immediately and the speakerphone is active. 3. Press to hang up the call. (Or lift the handset to convert the call from a hands-free speakerphone connection to a private handset connection.) Operation – Answering a Call 1.
  • Page 54 Operation While the function is active, press the UP or DOWN as necessary. The volume for this function is now set and will be retained for any future use of this mode. DX-80 Digital Executive Telephone User Guide Page 51...
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