Appendix A: Troubleshooting & Faq - Planet ICA-530 User Manual

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Appendix A: Troubleshooting & FAQ
Question
Features
The video and audio codec
is adopted in the ICA-530.
The maximum number of
users
access
ICA-530
simultaneously.
Install ICA-530
The network cabling is
required for the ICA-530.
The
ICA-530
will
installed and work if a
firewall
exists
on
network.
The
username
password for the first time
or after factory default reset
Forgot the IP address of
the ICA-530.
IPWizard program cannot
find ICA-530.
The ICA-530 utilizes MPEG4 and M-JPEG dual compression to
providing high quality images. Where MPEG4 is a standard for video
compression and M-JPEG is a standard for image compression.
The audio codec is selectable by either AMR or G.726 compression.
The maximum number of users is 10. However, it also depends on
the total bandwidth accessed to this device from clients. The data
throughput of the device is around 20~30Mbps. Therefore, the
actual number of connected clients is varying by settings of
resolution, codec type, frame rate and bandwidth. Obviously, the
performance of the each connected client will slow down when many
users are logged on.
The ICA-530 uses Category 5 UTP cable allowing 10 and/or 100
Base-T networking.
be
If a firewall exists on the network, port 80 is open for ordinary data
communication. This HTTP port and Video/Audio streaming ports
the
needs to be opened on the firewall.
and
Username = admin and leave password blank.
Note that it's all case sensitivity.
Check IP address of ICA-530 by using the IPWizard.exe program.
• Re power the ICA-530 if cannot find the unit within 1 minutes.
• Do not connect ICA-530 over a router. IPWizard program cannot
detect ICA-530 over a router.
• If IP address is not assigned to the PC which running IPWizard
program, then IPWizard program cannot find ICA-530. Make sure
that IP address is assigned to the PC properly.
• Antivirus software on the PC might interfere with the setup
program. Disable the firewall of the antivirus software during setting
up ICA-530.
56/68
Answer or Resolution

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